4 Ratings
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Score 8 out of 100
201 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Bigtincan

Bigtincan Hub is a very well suited solution for board and other meeting management if your organisation values security and centralisation of document distribution. It has allowed us to eliminate paper based documentation for meetings, and provides meeting members instant access to documents and meeting information that can be updated by staff, as required instead of continually reprinting information.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales is more suited for organizations who are planning to completely migrate their CRMs or who are just starting their CRM journey. Since integrations are limited with external software, using Oracle CX Sales can be challenging. Also, in my personal opinion, B2C companies with a large customer base or daily transactions will benefit the most by Oracle CX Sales.
Priya Joshi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8
Customer data management / contact management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9
Workflow management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.2
Territory management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.5
Opportunity management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9
Integration with email client (e.g., Outlook or Gmail)
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.8
Contract management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.2
Quote & order management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3
Interaction tracking
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.2
Channel / partner relationship management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.4

Customer Service & Support

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.3
Case management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.6
Call center management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5
Help desk management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8

Marketing Automation

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.1
Lead management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3
Email marketing
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
5.8

CRM Project Management

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8
Task management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9
Reporting
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7

CRM Reporting & Analytics

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Forecasting
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Pipeline visualization
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Customizable reports
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.2

Customization

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.9
Custom fields
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Custom objects
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.1
Scripting environment
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.1
API for custom integration
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
5.7

Security

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Single sign-on capability
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.6
Role-based user permissions
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.9

Social CRM

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.2
Social data
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Social engagement
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.6

Integrations with 3rd-party Software

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.8
Marketing automation
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Compensation management
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
5.9

Platform

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.0
Mobile access
Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.0

Pros

Bigtincan

  • Aggregating large amounts of information
  • Sharing information, controlling permissions and read receipts
  • Integration with other cloud based services such as Google Drive or Box
  • Easy and seamless form creation
Tim Suwandhaputra | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Insights of companies are really practical because gives you an overview of the company performance at the time you are looking at it.
  • Easy to use the Company Search Module where you can easily search for companies on DataFox.
  • The integration with Salesforce gives you a look at who is currently working with the prospect at this point and who has work in the past.
ABRAHAM PABLO | TrustRadius Reviewer

Cons

Bigtincan

  • There is some functionality that is missing when it comes to being able to utilize file level detail. The structure is based on a folder level organization so there is no way to tag specific files.
  • Their reporting capabilities are not super user friendly but this is made up by the customer success team.
Kendra Singh | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • I would like to see more integration with other CRMs such as Salesforce.
  • We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
  • It be difficult navigating to accounts and drilling down into each specific customer to understand details.
Simon Vargas | TrustRadius Reviewer

Likelihood to Renew

Bigtincan

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Bigtincan

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.5
Based on 12 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Bigtincan

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Bigtincan

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Bigtincan

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 6.5
Based on 12 answers
We have received a timely and valuable support from the product vendor for new feature assessments and continuous improvement. As this is an SaaS product, getting timely access to a roadmap is critical and Oracle has been transparent about the direction of its tools, which helps our IT, business, and end-user community be more confident about using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud).
Anonymous | TrustRadius Reviewer

In-Person Training

Bigtincan

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bigtincan

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bigtincan

BTC was the only product we used.
Drew Bauer | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Bigtincan

  • [Minimizing] paper processes and documentation.
  • Streamlining distribution of information, saving staff resources.
  • Collaboration on business papers, improving outcomes and decisions.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
  • The ability to track and convert sales leads has proven to be a positive impact on ROI.
  • We are able to pass along leads and opportunities to our resellers.
Anonymous | TrustRadius Reviewer

Screenshots

Bigtincan

Pricing Details

Bigtincan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigtincan Editions & Modules

Additional Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

Edition
Professional$65.001
Standard$100.001
Enterprise$200.001
Premium$300.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigtincan
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.6

Likelihood to Renew

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.0

Usability

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.5

Reliability and Availability

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0

Performance

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Support Rating

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5

In-Person Training

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Implementation Rating

Bigtincan
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
2.0

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