What users are saying about
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179 Ratings
12 Ratings

Bill.com

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179 Ratings
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Score 7.3 out of 100
12 Ratings
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Score 5.2 out of 100

Feature Set Ratings

    Online Storefront

    Bill.com

    Feature Set Not Supported
    N/A
    3.2

    Paddle

    32%
    Paddle ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    3.5
    35%
    3 Ratings

    Product management

    N/A
    0 Ratings
    5.0
    50%
    4 Ratings

    Bulk product upload

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Branding

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Mobile storefront

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    Product variations

    N/A
    0 Ratings
    2.5
    25%
    4 Ratings

    Website integration

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    Visual customization

    N/A
    0 Ratings
    4.5
    45%
    4 Ratings

    CMS

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Online Shopping Cart

    Bill.com

    Feature Set Not Supported
    N/A
    4.8

    Paddle

    48%
    Paddle ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    4.5
    45%
    4 Ratings

    Checkout user experience

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Online Payment System

    Bill.com

    Feature Set Not Supported
    N/A
    3.5

    Paddle

    35%
    Paddle ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    3.5
    35%
    4 Ratings

    eCommerce Marketing

    Bill.com

    Feature Set Not Supported
    N/A
    5.3

    Paddle

    53%
    Paddle ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    4.0
    40%
    3 Ratings

    SEO

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    eCommerce Business Management

    Bill.com

    Feature Set Not Supported
    N/A
    2.6

    Paddle

    26%
    Paddle ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    4.5
    45%
    3 Ratings

    Order processing

    N/A
    0 Ratings
    4.5
    45%
    5 Ratings

    Inventory management

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Shipping

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Attribute Ratings

    • Bill.com is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.4

    Bill.com

    54%
    60 Ratings
    2.0

    Paddle

    20%
    5 Ratings

    Likelihood to Renew

    8.9

    Bill.com

    89%
    13 Ratings

    Paddle

    N/A
    0 Ratings

    Usability

    1.0

    Bill.com

    10%
    6 Ratings

    Paddle

    N/A
    0 Ratings

    Availability

    8.3

    Bill.com

    83%
    12 Ratings

    Paddle

    N/A
    0 Ratings

    Performance

    10.0

    Bill.com

    100%
    4 Ratings

    Paddle

    N/A
    0 Ratings

    Support Rating

    2.6

    Bill.com

    26%
    31 Ratings

    Paddle

    N/A
    0 Ratings

    Online Training

    9.0

    Bill.com

    90%
    2 Ratings

    Paddle

    N/A
    0 Ratings

    Implementation Rating

    8.0

    Bill.com

    80%
    10 Ratings

    Paddle

    N/A
    0 Ratings

    Ease of integration

    10.0

    Bill.com

    100%
    1 Rating

    Paddle

    N/A
    0 Ratings

    Likelihood to Recommend

    Bill.com

    It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
    Read full review

    Paddle

    I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
    Read full review

    Pros

    Bill.com

    • The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
    • The "to do list" feature ensures you see the tasks that need to be completed ASAP
    • The reports section is very helpful in year end prepping for audits
    Read full review

    Paddle

    • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
    • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
    • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
    • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
    Read full review

    Cons

    Bill.com

    • Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
    • The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
    • I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).
    Read full review

    Paddle

    • Paddle support can be better
    • Paddle documentation lacks some important information
    • Mac analytics is very basic and limited
    Read full review

    Pricing Details

    Bill.com

    Starting Price

    $45 per month

    Editions & Modules

    Bill.com editions and modules pricing
    EditionModules
    Essentials$451
    Team$552
    Corporate$793
    EnterpriseCustom Pricing4

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per user/per month
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Paddle

    Starting Price

    $0

    Editions & Modules

    Paddle editions and modules pricing
    EditionModules
    Customcustom pricing1

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Bill.com

    While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.
    Read full review

    Paddle

    No answers on this topic

    Usability

    Bill.com

    Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.
    Read full review

    Paddle

    No answers on this topic

    Reliability and Availability

    Bill.com

    The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)
    Read full review

    Paddle

    No answers on this topic

    Performance

    Bill.com

    pretty fast usually
    Read full review

    Paddle

    No answers on this topic

    Support Rating

    Bill.com

    I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.
    Read full review

    Paddle

    No answers on this topic

    Online Training

    Bill.com

    The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.
    Read full review

    Paddle

    No answers on this topic

    Implementation Rating

    Bill.com

    I heard from my leadership that it went very well.
    Read full review

    Paddle

    No answers on this topic

    Alternatives Considered

    Bill.com

    top solution out there to simplify accounting and finance tracking. Only negative note: they started charging for every single client ACH payment done through Quickbooks. Originally this feature was free, but then it grew to up to $10 per transaction. Reason for which we had to look into alternate solutions
    Read full review

    Paddle

    Paddle supports easy credit/debit card payments. It supports companies across the world. It has the best user experience for our users.
    Read full review

    Return on Investment

    Bill.com

    • Prior to bill.com, we received the mail for our clients, cut the checks for their bills, and physically mailed them. It's was tedious for us, and there was no cloud storage for these documents. Now that we have bill.com, we have saved HOURS of time on processing bills. It also allows all of our remote staff to process bills easily.
    • Bill.com has made keeping up with Accounts Payable for our clients so simple. Because it automatically integrates with Quickbooks Online, we don't have to spend time applying payments against bills in the software - Bill.com takes care of all of that for us. This gives our employees time back to focus on serving our clients in other capacities.
    Read full review

    Paddle

    • Positive on payment processing.
    • Ease of payment processing.
    Read full review

    Screenshots

    Add comparison