What users are saying about
18 Ratings
6 Ratings
18 Ratings
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Score 8.9 out of 100
6 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

BillQuick

BillQuick is great for basic project related items. When it comes to basic day to day data entry, BillQuick is easy to use and very user friendly but the more detailed and specific you get the harder time it has. Their accounting module is still lacking and needs to be further developed. The financial reports are a bit messy and we have had to spend time cleaning it up and getting it to function the way the CPA and IRS needs them. Currently the AR report does not match the Balance Sheet. I have been asking for a few years now to get an AR report that matches (as it should and is required by the CPA and the bank) yet they have not created one that does
Renae Reaves | TrustRadius Reviewer

DeskTime

When we made the decision to go cloud based and send our employees home to work remotely we needed something that would help us and them manage their time and keep everyone on track. Desktime makes the team more aware of how they are spending their time both individually and as a team. It allows them to see and track what makes them most productive and what times of the day they are most engaged. Keeps projects on track.
Shanna Kostopulos | TrustRadius Reviewer

Pros

BillQuick

  • I believe that it is user friendly for employees to enter their time daily.
  • I feel that BillQuick has a great customer support. They are easy to get in touch with and are quick to resolve any issues that might arise.
  • The billing process goes smoothly and is accurate.
Brandy Broderick | TrustRadius Reviewer

DeskTime

  • Personal time management
  • Customer Service
  • Easy to use UI
Anonymous | TrustRadius Reviewer

Cons

BillQuick

  • Better flexibility to bill units in Billing Review Screen
  • Troubleshoot why some billable items don't make it to invoice
  • Troubleshoot why some historical billing disappears
  • Better flexibility in formatting reports
  • Extra options in Matter Change module that are conducive to fields on the Matter screen
Anonymous | TrustRadius Reviewer

DeskTime

  • App resources usage - it's lagging sometimes
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BillQuick

BillQuick 10.0
Based on 2 answers
We currently are seeking a more robust system without consequential billing flaws. We may not find a system better or more economical than BillQuick but at this time we are in review.
Anonymous | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Usability

BillQuick

BillQuick 10.0
Based on 1 answer
Fred Blome | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Support Rating

BillQuick

BillQuick 6.5
Based on 3 answers
Our reps have always taken the time to address any issues or special needs we may have had - answers are timely and helpful.
Anonymous | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Implementation Rating

BillQuick

BillQuick 8.0
Based on 1 answer
It does take some time to understand the options and to find the best invoice template.
Fred Blome | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Alternatives Considered

BillQuick

We were previously using NetSuite OpenAir. It felt like it was still in a beta stage without a user friendly interface. Although possible, it was more difficult to manipulate the data from that system in order to get the reporting that we wanted. In addition support was not as responsive or great as Billquick was.
Anonymous | TrustRadius Reviewer

DeskTime

Desktime is the first time management software I have used.
Shanna Kostopulos | TrustRadius Reviewer

Return on Investment

BillQuick

  • It's increased employee efficiency, as it's easy to use.
  • It provides better customer service when a client calls and asks for a detailed summary of their account. We can easily run the statement.
  • We converted from another program 4 years ago and have liked it better.
Anonymous | TrustRadius Reviewer

DeskTime

  • Increased awareness of own time management
  • Better understanding of ticket time predictions vs reality
  • Easier observation of team's out of office status
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

BillQuick

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

DeskTime

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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