What users are saying about
16 Ratings
7 Ratings
16 Ratings
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Score 8.7 out of 100
7 Ratings
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Score 7 out of 100

Attribute Ratings

  • Billtrust is rated higher in 1 area: Support Rating
  • Billtrust and iATS Payments are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Billtrust

70%
5 Ratings
7.0

iATS Payments

70%
3 Ratings

Likelihood to Renew

10.0

Billtrust

100%
1 Rating

iATS Payments

N/A
0 Ratings

Usability

10.0

Billtrust

100%
1 Rating

iATS Payments

N/A
0 Ratings

Support Rating

9.8

Billtrust

98%
7 Ratings
7.0

iATS Payments

70%
2 Ratings

Implementation Rating

10.0

Billtrust

100%
1 Rating

iATS Payments

N/A
0 Ratings

Likelihood to Recommend

Billtrust

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
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IATS, LLC.

If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
Read full review

Pros

Billtrust

  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
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IATS, LLC.

  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
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Cons

Billtrust

  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
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IATS, LLC.

  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
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Pricing Details

Billtrust

Starting Price

Editions & Modules

Billtrust editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    iATS Payments

    Starting Price

    Editions & Modules

    iATS Payments editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Billtrust

      We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
      Read full review

      IATS, LLC.

      No answers on this topic

      Usability

      Billtrust

      Not too busy or elaborate, able to quickly log in & start using right away
      Read full review

      IATS, LLC.

      No answers on this topic

      Support Rating

      Billtrust

      We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
      Read full review

      IATS, LLC.

      There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
      Read full review

      Implementation Rating

      Billtrust

      I was not here for the implementation
      Read full review

      IATS, LLC.

      No answers on this topic

      Alternatives Considered

      Billtrust

      For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
      Read full review

      IATS, LLC.

      Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
      Read full review

      Return on Investment

      Billtrust

      • 10 day reduction in our DSO resulting in increased cash flow
      • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
      • Increased payment application by batching payment types by day into one file
      • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
      Read full review

      IATS, LLC.

      • Increased donations.
      • Increased monthly recurring gifts.
      • Decreased use of Discover cards (we discourage using Discover cards).
      Read full review

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