Billtrust vs. Merchant e-Solutions

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.

Incentivized

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.

Incentivized

• Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
• The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.

Incentivized

• Process credit card payments.
• Collect money faster.
• Integrated with our NetSuite ERP system.

Incentivized

• Search feature of PO or invoice #, etc. when logged in as the dealer.
• When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
• Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.

Incentivized

• User interface.
• Account support for smaller businesses.

Incentivized

We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments

Incentivized

Not too busy or elaborate, able to quickly log in & start using right away

Incentivized

We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.

Incentivized

Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.

Incentivized

I was not here for the implementation

Incentivized

For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.

Incentivized

Much better rates and better to deal with.

Incentivized

• 10 day reduction in our DSO resulting in increased cash flow
• Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
• Increased payment application by batching payment types by day into one file
• Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully

Incentivized

• Reduced outstanding receivables.

Incentivized