What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
49 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Paytm

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Attribute Ratings

  • Paytm is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Billtrust

70%
5 Ratings
8.5

Paytm

85%
22 Ratings

Likelihood to Renew

10.0

Billtrust

100%
1 Rating

Paytm

N/A
0 Ratings

Usability

10.0

Billtrust

100%
1 Rating

Paytm

N/A
0 Ratings

Support Rating

9.8

Billtrust

98%
7 Ratings

Paytm

N/A
0 Ratings

Implementation Rating

10.0

Billtrust

100%
1 Rating

Paytm

N/A
0 Ratings

Likelihood to Recommend

Billtrust

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
Read full review

Pi by Paytm

The portal is easy to understand. Anyone can use this payment gateway on their website or app. Small businesses also can use this gateway to accept payments from their customers. Payment notifications are instant and received fund gets settled in bank account without any delay. Provides less payment gateway charges for debit, credit, and prepaid cards where with UPI and rupay payment gateway charges are zero. It has a unique dashboard to monitor transaction details. Available in both web and mobile application.
Read full review

Pros

Billtrust

  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
Read full review

Pi by Paytm

  • You can use Paytm to purchase from a selection of common items to luxurious items.
  • Tickets - Can be used to book tickets ranging from movie/concerts to flights/trains.
  • Bills - You can use Paytm to pay bills for your house/electricity/DTH.
  • Gifts - You can send gifts to your loved ones using Paytm.
  • UPI Transfer - Directly transfer money to another customer's bank account by UPI transfers.
  • Metro - Metro cards can be recharged from the app itself helping you beat the queue at metro stations.
Read full review

Cons

Billtrust

  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
Read full review

Pi by Paytm

  • One of the not so convenient things on Paytm is that if there is a connection failure while making a payment, your money is not credited directly to your bank account but rather to the Paytm Wallet, and this money can only be used by the Paytm platform.
  • In Paytm, user verification requires a personal visit to their physical offices, this can generate a lot of discomfort among potential users since if we want to use a virtual service it is precisely to encourage time saving.
  • You should be very careful when making purchases through Paytm's direct store, since in many occasions there are products of lower quality than the one offered and even fake products, it is better to use it to make payments to third parties and in considered amounts.
Read full review

Pricing Details

Billtrust

Starting Price

Editions & Modules

Billtrust editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Paytm

    Starting Price

    Editions & Modules

    Paytm editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Billtrust

      We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
      Read full review

      Pi by Paytm

      No answers on this topic

      Usability

      Billtrust

      Not too busy or elaborate, able to quickly log in & start using right away
      Read full review

      Pi by Paytm

      No answers on this topic

      Support Rating

      Billtrust

      We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
      Read full review

      Pi by Paytm

      No answers on this topic

      Implementation Rating

      Billtrust

      I was not here for the implementation
      Read full review

      Pi by Paytm

      No answers on this topic

      Alternatives Considered

      Billtrust

      For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
      Read full review

      Pi by Paytm

      1. Paytm is more user-friendly and attractive to use. 2. Paytm has more customized options available for its user to make their daily life easier. 3. Paytm has better cashback offers and deals for each transaction made. 4. Paytm offers easy bill payment options for electricity, water, gas, LIC, and other such amenities. 5. Paytm is acceptable across entire India.
      Read full review

      Return on Investment

      Billtrust

      • 10 day reduction in our DSO resulting in increased cash flow
      • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
      • Increased payment application by batching payment types by day into one file
      • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
      Read full review

      Pi by Paytm

      • It decreased checkout time for the user which allowed us to increase user experience.
      • Rarely, I used to face issues with transactions. If order got cancelled refunding of money, settling them etc.,
      • Since Paytm has link with UPI and I am able to collect money from any UPI applications, using credit or debit card, and internet banking it acted as single stop solution for me. There is no need to have multiple payment gateway options.
      Read full review

      Add comparison