Likelihood to Recommend For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
Read full review I gave this rating more from the standpoint that I enjoy using other bookkeeping platforms more than I enjoy QuickBooks Online Advanced. While QuickBooks Online Advanced is a solid platform that I have no issue working in, there are some areas that could be improved. The biggest of these areas is the overall design of the platform. I feel that when you first log in and are brought to the home screen, everything just looks cluttered.
Read full review Pros Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved. The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question. Read full review It allows us to link to bank accounts in order to get up-to-date, real-time information, which is so important in today's lightning speed work world. The "canned" reports are excellent and allow for extreme customization also. This makes them very helpful to both me and my clients. The user interface for QuickBooks Online Advanced is easy to navigate and is intuitive for novices. The screens are well laid out and have cohesiveness on each screen to match tasks with others that match up well. Read full review Cons Search feature of PO or invoice #, etc. when logged in as the dealer. When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed. Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar. Read full review Proper advice in QuickBooks Online Pro for the usage if QuickBooks Online Advanced will be more efficient. More features and space in the app for organization of the self-created workflows. The stability of QuickBooks Online Advanced can still be better. There are still file-size issues and limitations on transactions and attributes of transactions. Steffen Jäschke Projektspezialist bei Steffen Jäschke EinzUnt Physik, Berechnungen
Read full review Likelihood to Renew We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
Read full review QuickBooks Online Advanced is not like any other accounting software. With how great the software is now, I would definitely renew QuickBooks Online Advanced
Read full review Usability Not too busy or elaborate, able to quickly log in & start using right away
Read full review QuickBooks Online Advanced is great and effective. I use it for almost three months and it definitely does their job
Read full review Support Rating We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
Read full review Online Training The online training was easy to follow and understand. The online training gave us the specific instructions to follow
Read full review Implementation Rating I was not here for the implementation
Read full review Need to make an option for non-profit organizations
Read full review Alternatives Considered For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
Read full review I have not evaluated any yet. I have used QuickBooks since 2008 and I used Sage in the corporate environment before using QuickBooks. Honestly, I can't remember it because it was early 2000's. I thought about evaluating and looking because of the issues I've had with QuickBooks, but I haven't really investigated.
Read full review Return on Investment 10 day reduction in our DSO resulting in increased cash flow Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods Increased payment application by batching payment types by day into one file Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully Read full review Positive - time and accuracy: Improved bank feeds with rules for automating categorization (expense account) of transactions. Negative - time and efficiency: Very slow response in data entry such as estimates, purchase orders, invoices, sales receipts, bills & bill payment, and even check writing. Negative - time and error correction: Payroll taxes and sales taxes remain in their own silos and are very difficult to correct OR wrong to correct with regular ledger and transaction entries. Negative - time and reporting: Customer activity cannot be tracked using deposits or JE'd transactions. Reporting and research require the use of transaction forms such as invoices, sales receipts, payments, and credit memos. As an example, the transaction register for a customer can be sorted by various parameters. A default is "All" transactions but does not include all transactions -- you have to select "All plus deposits" and you will also not see checks. This is about the same for Vendor activity, where deposits (e.g. refunds) will not show in the vendor's activity register. A vendor credit memo is required, then the refund can be pushed against that credit balance. The credit memo will appear in the vendor register, but a deposit will not. Read full review ScreenShots