What users are saying about
16 Ratings
14 Ratings
16 Ratings
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Score 8.7 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Sage Pay is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Billtrust

70%
5 Ratings
9.0

Sage Pay

90%
4 Ratings

Likelihood to Renew

10.0

Billtrust

100%
1 Rating

Sage Pay

N/A
0 Ratings

Usability

10.0

Billtrust

100%
1 Rating

Sage Pay

N/A
0 Ratings

Support Rating

9.8

Billtrust

98%
7 Ratings

Sage Pay

N/A
0 Ratings

Implementation Rating

10.0

Billtrust

100%
1 Rating

Sage Pay

N/A
0 Ratings

Likelihood to Recommend

Billtrust

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
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Sage

This tool is most usable when used in parallel with Sage's accounting management software, as with other accounting systems it can generate errors, leaving room for other credit card payment processor alternatives to exist and be preferred by other potential users for their overall performance. It is promising the ability to develop transaction reports in summary or detailed form, resulting in a better management of income to then make the distribution of budgets in the company, thus achieving better planning and performance of our work. This service allows the processing of payments through touch screen card devices at POS points of sale without having to be sitting at your laptop, fortunately with face to face payments companies with fixed establishments can get their money faster, which constantly benefits the flow of money.
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Pros

Billtrust

  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
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Sage

  • Simple. If you use a Sage accounting product the integration is seamless.
  • PCI compliant. PCI compliance is assured through the provided Trustwave audit.
  • Secure. Keeps all card numbers remotely, none stored locally where they could be exposed by a hack or dishonest employee.
  • Robust. API for integrating into multiple web platforms and extensive reporting capabilities through the secure web portal.
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Cons

Billtrust

  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
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Sage

  • When you are reversing a credit card it just deducts from your total batch for the day. Instead of showing a separate charge out of the account. That can cause confusion if someone else is doing your bank reconciliation.
  • It would be nice is Sage Pay could copy over client emails as well as the address and other information so that you can send that email confirmation of charge without having to go back to pull it up.
  • If Sage could post it as a total deposit instead of each individual charge for the day that would also save time with bank reconciliation.
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Pricing Details

Billtrust

Starting Price

Editions & Modules

Billtrust editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sage Pay

    Starting Price

    $27 per month

    Editions & Modules

    Sage Pay editions and modules pricing
    EditionModules
    Flex$27.001
    Plus$45.002

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Billtrust

    We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
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    Sage

    No answers on this topic

    Usability

    Billtrust

    Not too busy or elaborate, able to quickly log in & start using right away
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    Sage

    No answers on this topic

    Support Rating

    Billtrust

    We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
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    Sage

    No answers on this topic

    Implementation Rating

    Billtrust

    I was not here for the implementation
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    Sage

    No answers on this topic

    Alternatives Considered

    Billtrust

    For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
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    Sage

    It plays better with Sage 50. It has better associates should you have an issue. It's reasonably priced.
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    Return on Investment

    Billtrust

    • 10 day reduction in our DSO resulting in increased cash flow
    • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
    • Increased payment application by batching payment types by day into one file
    • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
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    Sage

    • By simplifying payment processing and automatically posting payments to their related transactions within our Sage accounting product, it has eliminated a source of friction between sales and accounting.
    • Eliminates clerical errors in recording paymens.
    • Eliminates one step in the payment reconciliation process by automatically posting payments to their respective transactions.
    • Insures PCI compliance with scheduled monitoring. No need for a separate product.
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