What users are saying about
16 Ratings
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Top Rated
1087 Ratings
16 Ratings
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Score 8.7 out of 100

Webexpenses

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Top Rated
1087 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Expense Management

    Billtrust

    Feature Set Not Supported
    N/A
    10.0

    Webexpenses

    100%
    Webexpenses ranks higher in 2/2 features

    Employee Expense Reporting

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Corporate Card Reconciliation

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Payment Management

    Billtrust

    Feature Set Not Supported
    N/A
    9.8

    Webexpenses

    98%
    Webexpenses ranks higher in 7/7 features

    Customizable Approval Policies

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Financial Document Management

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Payment Status Tracking

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Payment Audit Trail

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Duplicate Bill Detection

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Advanced OCR

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Electronic Funda Transfer

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Billtrust is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating
    • Webexpenses is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Billtrust

    70%
    5 Ratings
    8.7

    Webexpenses

    87%
    679 Ratings

    Likelihood to Renew

    10.0

    Billtrust

    100%
    1 Rating
    8.2

    Webexpenses

    82%
    5 Ratings

    Usability

    10.0

    Billtrust

    100%
    1 Rating
    8.3

    Webexpenses

    83%
    679 Ratings

    Availability

    Billtrust

    N/A
    0 Ratings
    6.0

    Webexpenses

    60%
    1 Rating

    Support Rating

    9.8

    Billtrust

    98%
    7 Ratings
    8.6

    Webexpenses

    86%
    320 Ratings

    Online Training

    Billtrust

    N/A
    0 Ratings
    5.4

    Webexpenses

    54%
    2 Ratings

    Implementation Rating

    10.0

    Billtrust

    100%
    1 Rating
    9.4

    Webexpenses

    94%
    3 Ratings

    Configurability

    Billtrust

    N/A
    0 Ratings
    8.0

    Webexpenses

    80%
    1 Rating

    Ease of integration

    Billtrust

    N/A
    0 Ratings
    5.0

    Webexpenses

    50%
    1 Rating

    Product Scalability

    Billtrust

    N/A
    0 Ratings
    7.0

    Webexpenses

    70%
    1 Rating

    Vendor post-sale

    Billtrust

    N/A
    0 Ratings
    9.0

    Webexpenses

    90%
    1 Rating

    Vendor pre-sale

    Billtrust

    N/A
    0 Ratings
    10.0

    Webexpenses

    100%
    1 Rating

    Likelihood to Recommend

    Billtrust

    For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
    Read full review

    Webexpenses

    Webexpenses is well suited for quick and easy, simple claims for parking. For instance; I pull up to a parking bay in London, open the parking app (Ringo, for instance) and pay for the parking. Ringo emailed me a receipt for the parking. I take a screenshot of the email and then open WebExpenses mobile app. The total claim time in WebExpenses is about another minute. Add a claim, including the type of claim (parking), assign it to a client, and give it a price. Attach the screenshot, DONE, and all before I've gotten out of the car. WebExpenses mileage claims are based on Google Maps with traffic re-routing. I believe that this has a negative effect on your mileage claim because the time you drove around an accident, through miles of villages, and get to where you are going, the accident has now cleared. You go to put in your mileage claim, and it asks for your start postcode and finishes postcode. It then works out the mileage with the traffic in its current state. You are now 20 miles short of your actual journey. I ALWAYS take a start odometer from the car and a finish odometer from the car and adjust the claim on the form. The issue with this is that every mileage claim has a red flag for management to check over when processing the claim.
    Read full review

    Pros

    Billtrust

    • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
    • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
    Read full review

    Webexpenses

    • imports credit card transactions from our corporate card program without issue
    • allows for easy set up of new users
    • is a very intuitive, easy to learn tool
    • has a very responsive support and customer service team
    • Set up and configuration was thorough, and they were able to work through our unique issues, such as custom segments in NetSuite.
    • It is a very inexpensive product. Well worth the cost.
    Read full review

    Cons

    Billtrust

    • Search feature of PO or invoice #, etc. when logged in as the dealer.
    • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
    • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
    Read full review

    Webexpenses

    • Expense claim feature when it comes to travel and when we have to create in terms of KMS driven it should auto-capture the dates. This can be improved and there is the scope for improvement.
    • More tabs can be provided in petty cash expense so you need not type.
    Read full review

    Pricing Details

    Billtrust

    Starting Price

    Editions & Modules

    Billtrust editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Webexpenses

      Starting Price

      $7 per month per user

      Editions & Modules

      Webexpenses editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Required $250

        Additional Details

        Pricing Inquiry

        Likelihood to Renew

        Billtrust

        We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
        Read full review

        Webexpenses

        I would see no issues in renewing the Webexpenses software, and this has improved the way we process expenses.
        Read full review

        Usability

        Billtrust

        Not too busy or elaborate, able to quickly log in & start using right away
        Read full review

        Webexpenses

        I am giving Webexpenses a score of 9 as I find the whole experience of using very painless and efficient without any stress. Very often, I am very busy with my other work tasks, and the fact that this is very simple, easy, and quick to use makes the whole process run very smoothly.
        Read full review

        Reliability and Availability

        Billtrust

        No answers on this topic

        Webexpenses

        There was an unexpected system issue that caused us to have to postpone a user training session at the last minute. Our Webexpenses trainer was not aware that it was going to occur.
        Read full review

        Performance

        Billtrust

        No answers on this topic

        Webexpenses

        The performance is great. Pages and reports load quickly. The data export/import from Webexpenses to our financial software, ACS, is not user friendly, mainly due to ACS import steps
        Read full review

        Support Rating

        Billtrust

        We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
        Read full review

        Webexpenses

        The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.
        Read full review

        Online Training

        Billtrust

        No answers on this topic

        Webexpenses

        Our trainer spoke very quickly and went through the training material quickly. Since this process was new to us, we missed some important information. We would have benefitted from further training with report generation as well. She did provide a recording of the training, but again, she went through the material very quickly
        Read full review

        Implementation Rating

        Billtrust

        I was not here for the implementation
        Read full review

        Webexpenses

        As long as you have people that are fully aware of the setup steps to get users into the software then I would see no issues arising for any company.
        Read full review

        Alternatives Considered

        Billtrust

        For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
        Read full review

        Webexpenses

        Fortunately, I have not used any other alternative before so I am afraid I am not in a position to establish any sort of comparative analysis between Webexpenses and any of its competitors. However, when asking people in other organisations Webexpenses was always the recommended option instead of other providers.
        Read full review

        Scalability

        Billtrust

        No answers on this topic

        Webexpenses

        The Webexpenses multiple department management was not a perfect match for our internal structure. We developed work-arounds.
        Read full review

        Return on Investment

        Billtrust

        • 10 day reduction in our DSO resulting in increased cash flow
        • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
        • Increased payment application by batching payment types by day into one file
        • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
        Read full review

        Webexpenses

        • Previously you would have to manually scan expenses using a photocopier and have them signed and then put them in an envelope! Big time saving so Consultants can focus on selling.
        • Accounts departments require less capacity as its all automated.
        • Good tracking of expenses through the dashboard for managers.
        Read full review

        Screenshots

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