What users are saying about
11 Ratings
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Top Rated
693 Ratings
11 Ratings
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Score 8.1 out of 100

Webexpenses

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Top Rated
693 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Billtrust

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
Anonymous | TrustRadius Reviewer

Webexpenses

Rather than having to hold onto my receipts until month-end, have to scan them in (which could be multiple pages), fill out a spreadsheet of the expenses incurred during that month, compile it as an email then send it over to my line manager, and accounts, I can simply take a picture of a receipt, let the system auto-generate the claim with a small amount of input from myself and send it to the relevant person. I can then track it as it gets paid back to myself. It's suited to scenarios where multiple monthly expenses are incurred and even when there are just a few. I believe it suits all situations and there is nothing it cannot be adapted for.
Avnish Pankhania | TrustRadius Reviewer

Pros

Billtrust

  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
John Heinzel | TrustRadius Reviewer

Webexpenses

  • Everything is effortless and straightforward, and the overall experience of using the website (or the app) is much more seamless and enjoyable.
  • The platform allows us to automatically import the items by syncing with our credit card provider, which is particularly handy
  • On the app you can take photos of your receipts and the OCR will automatically import the right fields in your claim.
Anonymous | TrustRadius Reviewer

Cons

Billtrust

  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
Lisa Burns | TrustRadius Reviewer

Webexpenses

  • One of the main issues we find is that some users find it difficult to navigate. Large expense claims can take quite a while to complete so we recommend either compiling claims as you go, or submitting more frequent smaller claims
  • The system doesn't give a warning when fuel rates expire. This means that users are not able to claim mileage as they don't have a valid fuel rate associated with their vehicle. This is the single most common cause when people tell me the system isn't working.
  • It is not always clear when a receipt has been added to the claim as there are various ways of doing it. The save button could be more obvious on some screens.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Billtrust

Billtrust 10.0
Based on 1 answer
We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
Lisa Burns | TrustRadius Reviewer

Webexpenses

Webexpenses 8.2
Based on 1 answer
Not much desire to use any alternative.
Anonymous | TrustRadius Reviewer

Usability

Billtrust

Billtrust 10.0
Based on 1 answer
Not too busy or elaborate, able to quickly log in & start using right away
Lisa Burns | TrustRadius Reviewer

Webexpenses

Webexpenses 8.5
Based on 320 answers
It is easy to use. Scan/photograph your receipt, check and enter the details, add to a claim, starting one if necessary, submit the claim. The fact I can do all of this from my phone on a relatively lightweight app is a positive. I can check and track my claims on the web portal when I want.
Anonymous | TrustRadius Reviewer

Support Rating

Billtrust

Billtrust 8.2
Based on 7 answers
We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
Jill Liegghio | TrustRadius Reviewer

Webexpenses

Webexpenses 8.6
Based on 238 answers
I only have experience of our internal support team and they seem to be pretty well informed of how Webexpenses works and how to support us as users by answering our questions. I have not had any direct support from the Webexpenses team so am not able to comment on that specifically.
Anonymous | TrustRadius Reviewer

Online Training

Billtrust

No score
No answers yet
No answers on this topic

Webexpenses

Webexpenses 6.0
Based on 1 answer
It was difficult to train multiple people via video, as they learned at different speeds, and most of the user champions were not as capable with systems and finance processes as our dept.
Anonymous | TrustRadius Reviewer

Implementation Rating

Billtrust

Billtrust 10.0
Based on 1 answer
I was not here for the implementation
Lisa Burns | TrustRadius Reviewer

Webexpenses

No score
No answers yet
No answers on this topic

Alternatives Considered

Billtrust

For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
Anonymous | TrustRadius Reviewer

Webexpenses

I actually researched several products that were similar to Webexpenses. I can't even remember their names, but I chose Webexpenses because of the ability to customize practically everything. Instead of using proper GL account names, I was able to attach slang that is used by the users to the correct GL account so the users didn't have to learn all of the GL account names.
Anonymous | TrustRadius Reviewer

Return on Investment

Billtrust

  • 10 day reduction in our DSO resulting in increased cash flow
  • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
  • Increased payment application by batching payment types by day into one file
  • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
Candace Hoover | TrustRadius Reviewer

Webexpenses

  • As a end user, it has provided a positive impact as it's enabled me to spend as little time as possible in order to complete my request.
  • For my manager, it has provided a positive impact as they were able to review and approve my requests in a matter of seconds so they can get back to their job.
  • For the HR and finance teams, it has provided a positive impact as it seems that the system is fully managed and requires minimal admin on the behalf of these internal teams.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Billtrust

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webexpenses

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$250*

* starting price for implementation.

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