Billtrust vs. Quadient Accounts Receivable

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Billtrust
Score 7.9 out of 10
N/A
The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.N/A
Quadient Accounts Receivable
Score 8.2 out of 10
N/A
Quadient Accounts Receivable, formerly YayPay but acquired by Quadient in 2020, is presented as a complete accounts receivable management platform that gives user's teams more time, more insight, and more control.N/A
Pricing
BilltrustQuadient Accounts Receivable
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BilltrustQuadient Accounts Receivable
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BilltrustQuadient Accounts Receivable
Top Pros
Top Cons

No answers on this topic

Best Alternatives
BilltrustQuadient Accounts Receivable
Small Businesses
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Score 8.7 out of 10
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Score 8.7 out of 10
Medium-sized Companies
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
BlackLine
BlackLine
Score 8.4 out of 10
BlackLine
BlackLine
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BilltrustQuadient Accounts Receivable
Likelihood to Recommend
7.0
(5 ratings)
8.1
(2 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.2
(1 ratings)
Usability
10.0
(1 ratings)
8.2
(1 ratings)
Support Rating
10.0
(4 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
BilltrustQuadient Accounts Receivable
Likelihood to Recommend
Billtrust
For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
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Quadient
Amazing tool for workflow automation, customer self service, housing customer information in one repository, risk assessment for customers. Less helpful for cash forecasting and a bit more rigid for workflow set ups if the customer has multiple accounting pathways to send notifications to.
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Pros
Billtrust
  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
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Quadient
  • User friendly dashboard
  • Ease of use setting up workflows
  • Easy to follow aging report to reconcile
  • DSO on the front home page
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Cons
Billtrust
  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
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Quadient
  • Workflows are not set up to easily choose different billing contact choices (invoice, inquiry statements to different aliases)
  • Cash forecasting graphics are unhelpful and can be refined
  • DSO calculation is set at 365 day average only - there are no options to view DSO averages by collector or 90 days averages
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Likelihood to Renew
Billtrust
We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
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Quadient
Amazing tool which we love. Definitely something to consider if you have a high volume of customers or your team runs lean as it does a lot of the touches without human support
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Usability
Billtrust
Not too busy or elaborate, able to quickly log in & start using right away
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Quadient
Super easy set up - does not need Admin support to create workflows or templates - anyone with a sense of receivables processes can do it
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Support Rating
Billtrust
We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
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Quadient
No answers on this topic
Implementation Rating
Billtrust
I was not here for the implementation
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Quadient
No answers on this topic
Alternatives Considered
Billtrust
For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
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Quadient
Quadient stacked up pretty well. Pricing was a bit higher than what we wanted to spend; however, based on the value we are receiving in a streamlined product, we pulled the trigger on it. Dunning was a bit more limited and manual process in the collections process so we opted for Quadient.
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Return on Investment
Billtrust
  • 10 day reduction in our DSO resulting in increased cash flow
  • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
  • Increased payment application by batching payment types by day into one file
  • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
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Quadient
  • Decrease in our DSO which was relatively high before
  • Ease of use by our customers to gather statements or invoices
  • Ease of use platform for all employees
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ScreenShots