Birdeye vs Help.com

Likelihood to Recommend

If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.

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Justin Shook

Director of Social Media and Reputation

Southern Careers InstituteEducation Management, 501-1000 employees

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Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Pros

Their support is excellent. Always fast and efficient.
Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.

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Kristin Romero

Vice President, Marketing

Baton Rouge Telco Federal Credit UnionBanking, 51-200 employees

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User interface is clean and easy to navigate
Helpful support
Accurately captures information from the person you are chatting with

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Cons

It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.

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Aaron Metzger

Founder

CATAPULT.digitalInternet, 1-10 employees

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Download chat transcripts easier
More pre-set responses
Canned responses

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Usability

Birdeye 9.6

Based on 10 answers

Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.

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YOVANA PEREZ

Executive Assistant

Lending For Living, IncReal Estate, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

Birdeye 9.4

Based on 11 answers

Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.

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Mark Renkens

Client Experience Manager

CatalystMarketing & Advertising, 11-50 employees

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Help.com 10.0

Based on 2 answers

Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Alternatives Considered

There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.

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Lynette Williams

Practice Administrator

Orlando Pediatric DentistryMedical Practice, 11-50 employees

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Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Return on Investment

All Positive ROI - It's simple
As a re-seller, it's all residual income, sell it once, train them, your done.
Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.

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Lynn Holloway-Mylton

President/Owner

e-Media Marketing Solutions, Inc.Marketing and Advertising, 1-10 employees

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Positive with inbound sales prospects
Positive with current client sales
Positive with customer support SLA

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Birdeye Editions & Modules

Edition

Standard	$299.00¹
Professional	$399.00¹
Premium	Custom Pricing

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Help.com Editions & Modules

Edition

Help.com Chat	$80 per month¹

per simultaneous active user

Additional Pricing Details

Help.com Chat comes with unlimited logins and scales with your business.

Birdeye

Help.com

Pros

Cons

Usability

Support Rating

Alternatives Considered

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Birdeye Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Help.com Editions & Modules

Edition

Additional Pricing Details

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