What users are saying about
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Top Rated
123 Ratings
12 Ratings

Birdeye

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Top Rated
123 Ratings
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Score 7.6 out of 100
12 Ratings
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Score 9.5 out of 100

Attribute Ratings

  • JivoChat is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.2

Birdeye

72%
82 Ratings
9.0

JivoChat

90%
3 Ratings

Usability

9.7

Birdeye

97%
11 Ratings

JivoChat

N/A
0 Ratings

Support Rating

6.1

Birdeye

61%
13 Ratings

JivoChat

N/A
0 Ratings

Likelihood to Recommend

Birdeye

If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.
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JivoChat

JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
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Pros

Birdeye

  • Their support is excellent. Always fast and efficient.
  • Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
  • Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
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JivoChat

  • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
  • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
  • Its features are concerned this application is the power solution of each and every video conference.
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Cons

Birdeye

  • It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
  • Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
  • The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
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JivoChat

  • Sales
  • service costumer
  • call center
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Pricing Details

Birdeye

Starting Price

$0

Editions & Modules

Birdeye editions and modules pricing
EditionModules
Standard$299.001
Professional$399.002
PremiumCustom Pricing3

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

JivoChat

Starting Price

Editions & Modules

JivoChat editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Birdeye

    Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
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    JivoChat

    No answers on this topic

    Support Rating

    Birdeye

    Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
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    JivoChat

    No answers on this topic

    Alternatives Considered

    Birdeye

    There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
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    JivoChat

    We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
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    Return on Investment

    Birdeye

    • All Positive ROI - It's simple
    • As a re-seller, it's all residual income, sell it once, train them, your done.
    • Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.
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    JivoChat

    • JivoChat is important in promoting the online learning session.
    • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
    • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.
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    Screenshots

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