Birdeye vs. Loomly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Birdeye
Score 8.3 out of 10
N/A
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.
$299
per month
Loomly
Score 8.4 out of 10
N/A
Loomly is a brand success platform with solutions for brands of all sizes. Users can plan, create, publish, optimize, promote, and track social content across a variety of channels. Currently, Loomly supports Facebook, Twitter, Instagram, Pinterest, LinkedIn, Google My Business, YouTube, Snapchat, TikTok, and additional custom channels. Loomly was built for collaboration and organization, and is presented as an ideal tool for brands and agencies with multiple social accounts, locations,…
$32
per month
Pricing
BirdeyeLoomly
Editions & Modules
Standard
$299.00
per month
Professional
$399.00
per month
Premium
Custom Pricing
Base
$32
per month
Standard
$64
per month
Advanced
$131
per month
Premium
$277
per month
Enterprise
Custom
Offerings
Pricing Offerings
BirdeyeLoomly
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BirdeyeLoomly
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
BirdeyeLoomly
Publishing
Comparison of Publishing features of Product A and Product B
Birdeye
-
Ratings
Loomly
8.5
3 Ratings
5% above category average
Content planning and scheduling00 Ratings9.03 Ratings
Audience targeting00 Ratings7.63 Ratings
Content optimization00 Ratings8.52 Ratings
Workflow management00 Ratings8.63 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Birdeye
-
Ratings
Loomly
7.8
2 Ratings
2% below category average
Customer interaction histories00 Ratings8.01 Ratings
Bulk actions00 Ratings7.52 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Birdeye
-
Ratings
Loomly
8.2
3 Ratings
5% above category average
Content marketing00 Ratings8.52 Ratings
Paid media management00 Ratings8.02 Ratings
Campaigns and promotions00 Ratings8.01 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Birdeye
-
Ratings
Loomly
8.8
3 Ratings
4% above category average
Twitter00 Ratings8.73 Ratings
Facebook00 Ratings9.03 Ratings
LinkedIn00 Ratings9.43 Ratings
Google+00 Ratings8.52 Ratings
Instagram00 Ratings9.03 Ratings
Pinterest00 Ratings9.03 Ratings
YouTube00 Ratings8.02 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Birdeye
-
Ratings
Loomly
8.1
3 Ratings
3% above category average
Campaign success analytics00 Ratings9.02 Ratings
Real-time tracking00 Ratings7.33 Ratings
Account management
Comparison of Account management features of Product A and Product B
Birdeye
-
Ratings
Loomly
7.8
3 Ratings
3% below category average
Role-based user permissions & privileges00 Ratings8.43 Ratings
Mobile access00 Ratings7.33 Ratings
Best Alternatives
BirdeyeLoomly
Small Businesses
Yext
Yext
Score 8.9 out of 10
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 9.8 out of 10
Medium-sized Companies
Yext
Yext
Score 8.9 out of 10
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 9.8 out of 10
Enterprises
Yext
Yext
Score 8.9 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdeyeLoomly
Likelihood to Recommend
7.8
(166 ratings)
9.0
(3 ratings)
Likelihood to Renew
9.0
(3 ratings)
-
(0 ratings)
Usability
9.3
(78 ratings)
8.5
(2 ratings)
Support Rating
8.2
(69 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
BirdeyeLoomly
Likelihood to Recommend
Birdeye
For businesses that have customers or clients or patients with several different locations, Birdeye is essential to help with the reviews and messages received through Google and other platforms. For businesses with only 1 single location, Birdeye could still be useful but wouldn't be as essential as it would be for other businesses.
Read full review
Loomly
It’s good if you need to add people from the team or clients and everyone to be able to add content, schedule or edit if they need to edit something. The library where you can find the files you scheduled is also helpful if you need some file and can’t find it on your computer. It also suggests you types of content that you can create, such as: international days, interesting topics. You can also reply to social media comments from there and people on the team can do it too.
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Pros
Birdeye
  • Their customer service is always very helpful and ready to give you the personal attention that you require.
  • They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
  • They are constantly innovating and improving their systems with real-time feedback from their customers.
Read full review
Loomly
  • Social media analytics
  • Scheduling content
  • Providing blogs with valuable information for social media managers
Read full review
Cons
Birdeye
  • The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
  • Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
  • Birdeye could have more built-in features to create digital content from the reviews.
  • Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.
Read full review
Loomly
  • Tagging personal accounts on LI
  • Broader analytics
Read full review
Likelihood to Renew
Birdeye
I think it is a good tool overall, there are some hiccups but what program doesn't have them. I think we should be notified of more things, specifically broken integrations. There have been instances where I don't notice for MONTHS a client it's having requests sent out because they are organically still getting reviews.
Read full review
Loomly
No answers on this topic
Usability
Birdeye
I think it is very easy to figure out very quickly by just playing around in the dashboard. If you have a question you can reach out to our contacts and they do a very good job of figuring out if or what is the problem and getting back to us fast.
Read full review
Loomly
I give Loomly an 8 because I can navigate the website without too many issues. The prompts and directions are clear to understand. It's easy to go back into drafts and make edits where necessary.
Read full review
Support Rating
Birdeye
Support is really responsive for the most part. I don't feel like they explain it the best for people who aren't as tech-savvy. I have recently had trouble with a more difficult integration and it is hard to pinpoint who I need to reach out to.
Read full review
Loomly
No answers on this topic
Implementation Rating
Birdeye
Let Birdeye do what they do
Read full review
Loomly
No answers on this topic
Alternatives Considered
Birdeye
Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs.
Read full review
Loomly
This software is easy to use and you can add all team members and clients. You can select the social media for each client and schedule and plan content from there. It is also easy to engage with the audience like reply to messages and comments. With the two types of preview either monthly or daily, it is easier to check. When you add something it is in a library and you can download it if you need it.
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Return on Investment
Birdeye
  • SEO has increased due to online rep increasing
  • Review count has come up significantly due to having a platform that helps
  • The system puts reviews and where they are coming from into perspective to try and obtain more in other ways
Read full review
Loomly
  • More efficient use of time
  • Easier and more straight forward approval process
Read full review
ScreenShots

Birdeye Screenshots

Screenshot of Birdeye’s local business listing management tool, used to show up everywhere customers search for improved SEO and a better rank.Screenshot of a visualization of the customer experience. This helps to understand the performance of every customer interaction and touch point with actionable reports.Screenshot of Birdeye Insights AI, part of the BirdAI platform, which uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth.Screenshot of Birdeye’s AI-powered review generation, management, and reporting platform.Screenshot of Birdeye Social, which is designed from the ground up for multi-location businesses. Generate social posts, monitor engagement, and track performance from a single dashboard.

Loomly Screenshots

Screenshot of Loomly DashboardScreenshot of Loomly List ViewScreenshot of Loomly Calendar ViewScreenshot of Loomly Post BuilderScreenshot of Loomly Post FinetuningScreenshot of Loomly Post View