What users are saying about
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Top Rated
74 Ratings
52 Ratings

Birdeye

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Top Rated
74 Ratings
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Score 8.7 out of 100
52 Ratings
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Score 6.3 out of 100

Likelihood to Recommend

Birdeye

If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.
Justin Shook | TrustRadius Reviewer

Social Studio

If you're tasked with publishing content to social on behalf of your organization then this tool is certainly worth considering. You have quick and easy capability to schedule across multiple platforms with drag-and-drop simplicity. It ties into Salesforce's real strength of its CRM platform so you can quickly tie social activity and leads to those already in your database. And it does a good job at monitoring and analyzing brand and competitor content across multiple media types.Having said that, if you're into deep-dive and full functionality SaaS tools then this might not be for you as it covers three areas adequately, but not in enough detail or strength to make it a star performer
Jeremy Cowles | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Birdeye
Social Studio
8.0
Boolean keyword searches
Birdeye
Social Studio
7.9
Filtering out noise/spam
Birdeye
Social Studio
7.9
Sentiment analysis
Birdeye
Social Studio
8.1
Broad channel coverage
Birdeye
Social Studio
8.1

Publishing

Birdeye
Social Studio
9.4
Content planning and scheduling
Birdeye
Social Studio
10.0
Audience targeting
Birdeye
Social Studio
9.9
Content optimization
Birdeye
Social Studio
8.0
Workflow management
Birdeye
Social Studio
9.9

Engagement

Birdeye
Social Studio
8.6
Automated routing and prioritization
Birdeye
Social Studio
10.0
Customer interaction histories
Birdeye
Social Studio
8.1
Bulk actions
Birdeye
Social Studio
7.7

Marketing

Birdeye
Social Studio
5.5
Lead generation
Birdeye
Social Studio
5.0
Content marketing
Birdeye
Social Studio
5.0
Paid media management
Birdeye
Social Studio
5.1
Campaigns and promotions
Birdeye
Social Studio
6.9

Channel coverage/integration

Birdeye
Social Studio
7.3
Twitter
Birdeye
Social Studio
8.1
Facebook
Birdeye
Social Studio
8.1
LinkedIn
Birdeye
Social Studio
8.1
Google+
Birdeye
Social Studio
6.8
Instagram
Birdeye
Social Studio
5.2
Pinterest
Birdeye
Social Studio
6.5
YouTube
Birdeye
Social Studio
8.0

Reporting/analytics

Birdeye
Social Studio
9.0
Campaign success analytics
Birdeye
Social Studio
9.9
Real-time tracking
Birdeye
Social Studio
9.8
Competitor analysis
Birdeye
Social Studio
7.2

Account management

Birdeye
Social Studio
9.0
Role-based user permissions & privileges
Birdeye
Social Studio
8.1
Mobile access
Birdeye
Social Studio
10.0

Pros

Birdeye

  • Their support is excellent. Always fast and efficient.
  • Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
  • Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
Kristin Romero | TrustRadius Reviewer

Social Studio

  • Social Listening - boolean search queries that can be narrowed down by source and language, as well as location, to ensure it's relevant to the brand.
  • Owned Channel Monitoring - pulling owned content/comments into streams for moderation, engagement and review.
  • Publishing - scheduling, drafting, tracking brand owned social posts.
Anonymous | TrustRadius Reviewer

Cons

Birdeye

  • It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
  • Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
  • The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
Aaron Metzger | TrustRadius Reviewer

Social Studio

  • Some channels not supported yet (Instagram for example) and content from Facebook events is not captured
  • Customisable, and exportable reports still not available in the analyze component of Social Studio - some reporting still needs to be done in Radian6
  • Can't tag people in responses, or tag people/pages in posts for Facebook yet (this means we still schedule some content direct to FB if this is needed)
Nicole Swanson | TrustRadius Reviewer

Likelihood to Renew

Birdeye

No score
No answers yet
No answers on this topic

Social Studio

Social Studio 8.5
Based on 3 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson | TrustRadius Reviewer

Usability

Birdeye

Birdeye 9.6
Based on 10 answers
Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
YOVANA PEREZ | TrustRadius Reviewer

Social Studio

Social Studio 8.0
Based on 2 answers
It looks good, is easy to use and totally customisable to individual users. It does everything I need in one place. I spend many hours of everyday in this platform and I still like it!
Nicole Swanson | TrustRadius Reviewer

Support Rating

Birdeye

Birdeye 9.4
Based on 11 answers
Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
Mark Renkens | TrustRadius Reviewer

Social Studio

Social Studio 2.0
Based on 2 answers
I am able to contact support directly via email rather than through an account manager. I get a support auto response immediately with a case number. I usually get an initial response from a support person via email within a 24 hour period and then if it's not resolved quickly I get further phone of email support until the matter resolved. I always get an email asking if I am happy with the resolution before the case is closed
Nicole Swanson | TrustRadius Reviewer

Alternatives Considered

Birdeye

There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
Lynette Williams | TrustRadius Reviewer

Social Studio

We chose to use Social Studio when it was still called Radian6, before the acquisition by Salesforce. The product was really realiable and full of features that, at that time, were suitable for our purposes. At the time there were practically no competitors for size and functionality.
Andrea Casano | TrustRadius Reviewer

Return on Investment

Birdeye

  • All Positive ROI - It's simple
  • As a re-seller, it's all residual income, sell it once, train them, your done.
  • Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.
Lynn Holloway-Mylton | TrustRadius Reviewer

Social Studio

  • We were able to benchmark high-level metrics (i.e. Share of Voice) against our competitors YoY.
  • While it was difficult and time-consuming, I was able to create reports using the data pulled in from Social Studio.
  • There were other tools for comparable prices that had more advanced analytics that would have saved time/money had we been using them (Crimson Hexagon).
Jimmy Mack | TrustRadius Reviewer

Pricing Details

Birdeye

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Birdeye Editions & Modules

Edition
Standard$299.001
Professional$399.001
PremiumCustom Pricing
  1. per month
Additional Pricing Details

Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Social Studio Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Birdeye
8.5
Social Studio
8.1

Likelihood to Renew

Birdeye
Social Studio
8.5

Usability

Birdeye
9.6
Social Studio
8.0

Support Rating

Birdeye
9.4
Social Studio
2.0

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