Birdeye vs. WixAnswers.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Birdeye
Score 8.6 out of 10
N/A
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
$299
per month
WixAnswers.com
Score 7.0 out of 10
N/A
Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can…
$24
per agent / per month
Pricing
BirdeyeWixAnswers.com
Editions & Modules
Standard
$299.00
per month
Professional
$399.00
per month
Premium
Custom Pricing
Self Service
$24
per agent / per month
Call Center
$56
per agent / per month
Multi-Channel
$60
per agent / per month
Unlimited
$80
per agent / per month
Offerings
Pricing Offerings
BirdeyeWixAnswers.com
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$80 per user, per month
Additional DetailsThe unlimited package ($80/month per user) includes all support channels in one platform.
More Pricing Information
Features
BirdeyeWixAnswers.com
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Birdeye
-
Ratings
WixAnswers.com
9.1
1 Ratings
14% above category average
External knowledge base00 Ratings9.11 Ratings
Best Alternatives
BirdeyeWixAnswers.com
Small Businesses
BrightLocal
BrightLocal
Score 7.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Brand24
Brand24
Score 8.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Brandwatch
Brandwatch
Score 8.3 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdeyeWixAnswers.com
Likelihood to Recommend
8.4
(145 ratings)
7.3
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
8.9
(69 ratings)
-
(0 ratings)
Support Rating
8.3
(68 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
BirdeyeWixAnswers.com
Likelihood to Recommend
Birdeye
Social media and reviews are the best features. Once we integrated into Facebook and Instagram we were able to have a great look at everything. So far, I cannot say for the surveys as we are in the very early phases. Listings are perfect for when we are relocating a business. Reports are fantastic when reporting to my upper management.
Read full review
WixAnswers.com
We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
Read full review
Pros
Birdeye
  • Their customer service is always very helpful and ready to give you the personal attention that you require.
  • They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
  • They are constantly innovating and improving their systems with real-time feedback from their customers.
Read full review
WixAnswers.com
  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
Read full review
Cons
Birdeye
  • The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
  • Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
  • Birdeye could have more built-in features to create digital content from the reviews.
  • Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.
Read full review
WixAnswers.com
  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
Read full review
Usability
Birdeye
Birdeye's dashboard is clean and user-friendly. Most of the functionality is easily understood, even for those who aren't necessarily technically inclined. Most issues come from the initial setup of individual locations, because there are a lot of fields to fill out and it can be easy to overlook some of them.
Read full review
WixAnswers.com
No answers on this topic
Support Rating
Birdeye
The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also.
Read full review
WixAnswers.com
No answers on this topic
Implementation Rating
Birdeye
Let Birdeye do what they do
Read full review
WixAnswers.com
No answers on this topic
Alternatives Considered
Birdeye
We only utilized Birdeye as the reputation speaks for itself. I've heard of other products that are not as user friendly or streamlined. Good program that can be figured out with basic common sense, great tracking system of current reviews, auto replies, contact saver are all huge benefits to the Birdeye program
Read full review
WixAnswers.com
We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
Read full review
Return on Investment
Birdeye
  • My clients have experienced very large increases to overall SEO and SEM traffic after reviews began coming in, this has increased CTR and conversions through ads to generate more revenue than ever before.
  • The old-school gated review processes were wonky and required way to much time with hands-on functionality. With BirdEye the software manages almost all the work, so we can spend less time manually managing reviews.
  • Being able to provide local SEO and reputation management as a service option has increased our overall retainers while driving more growth for our clients. It's a win/win for relatively low investment.
Read full review
WixAnswers.com
  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
Read full review
ScreenShots

WixAnswers.com Screenshots

Screenshot of Get an overview of your company's top support issues, by viewing the articles that were linked to calls and tickets, learning which topics repeat themselves most.Screenshot of Use widgets as the main support touchpoints for customers, embed as many as needed anywhere in your product or website.Screenshot of View all the interactions a customer had with you, along with relevant details and history, in one single timeline, to see the full picture and respond in context.Screenshot of Get a real-time overview on your knowledge base performance and put your data in context.Screenshot of Easily create as many articles as needed, to support customers and internal teams. Optimize daily workflows with a clear view of the status of your content, and filter your view based on multiple criteria.Screenshot of Understand the current state of your Call Center, so you can react quickly, reduce wait time, and meet your customers' needs.