What users are saying about
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Top Rated
122 Ratings

Birdeye

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Top Rated
122 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Self Help Community

    Birdeye

    Feature Set Not Supported
    N/A
    9.1

    WixAnswers.com

    91%
    WixAnswers.com ranks higher in 1/1 features

    External knowledge base

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • WixAnswers.com is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.7

    Birdeye

    67%
    81 Ratings
    7.3

    WixAnswers.com

    73%
    1 Rating

    Usability

    9.7

    Birdeye

    97%
    11 Ratings

    WixAnswers.com

    N/A
    0 Ratings

    Support Rating

    6.2

    Birdeye

    62%
    13 Ratings

    WixAnswers.com

    N/A
    0 Ratings

    Likelihood to Recommend

    Birdeye

    If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.
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    WixAnswers.com

    We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
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    Pros

    Birdeye

    • Their support is excellent. Always fast and efficient.
    • Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
    • Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
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    WixAnswers.com

    • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
    • Localization - Connecting with Crowding allows to easily localize articles using AI
    • Article creation - very simple, easy to build, organize and publish.
    Read full review

    Cons

    Birdeye

    • It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
    • Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
    • The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
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    WixAnswers.com

    • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
    • Insights - very limited reporting, only goes back around 90 days.
    • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
    Read full review

    Pricing Details

    Birdeye

    Starting Price

    $0

    Editions & Modules

    Birdeye editions and modules pricing
    EditionModules
    Standard$299.001
    Professional$399.002
    PremiumCustom Pricing3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WixAnswers.com

    Starting Price

    $24 per agent / per month

    Editions & Modules

    WixAnswers.com editions and modules pricing
    EditionModules
    Self Service$241
    Multi-Channel$602
    Unlimited$803
    Call Center$564

    Footnotes

    1. per agent / per month
    2. per agent / per month
    3. per agent / per month
    4. per agent / per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $80

    Additional Details

    The unlimited package ($80/month per user) includes all support channels in one platform.

    Usability

    Birdeye

    Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
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    WixAnswers.com

    No answers on this topic

    Support Rating

    Birdeye

    Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
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    WixAnswers.com

    No answers on this topic

    Alternatives Considered

    Birdeye

    There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
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    WixAnswers.com

    We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
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    Return on Investment

    Birdeye

    • All Positive ROI - It's simple
    • As a re-seller, it's all residual income, sell it once, train them, your done.
    • Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.
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    WixAnswers.com

    • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
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    Screenshots

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