What users are saying about
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Top Rated
122 Ratings
2 Ratings

Birdeye

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Top Rated
122 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Integrations with 3rd-party Software

    Birdeye

    Feature Set Not Supported
    N/A
    9.0

    Womply

    90%
    Womply ranks higher in 1/1 features

    Marketing automation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • Womply is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.7

    Birdeye

    67%
    81 Ratings
    7.0

    Womply

    70%
    1 Rating

    Usability

    9.7

    Birdeye

    97%
    11 Ratings

    Womply

    N/A
    0 Ratings

    Support Rating

    6.2

    Birdeye

    62%
    13 Ratings

    Womply

    N/A
    0 Ratings

    Likelihood to Recommend

    Birdeye

    If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.
    Read full review

    Womply

    It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
    Read full review

    Pros

    Birdeye

    • Their support is excellent. Always fast and efficient.
    • Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
    • Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
    Read full review

    Womply

    • Invites credit card users to leave a review.
    • Alerts me when a review has been made.
    • It can also provide an automated response on the rated website.
    Read full review

    Cons

    Birdeye

    • It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
    • Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
    • The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
    Read full review

    Womply

    • The automated responses to ratings are a too mechanical in response.
    • There is not a lot of direct follow up with me as a user.
    • It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
    Read full review

    Pricing Details

    Birdeye

    Starting Price

    $0

    Editions & Modules

    Birdeye editions and modules pricing
    EditionModules
    Standard$299.001
    Professional$399.002
    PremiumCustom Pricing3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Womply

    Starting Price

    Editions & Modules

    Womply editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing is variable based on product, but in general Womply's products are priced below comparable alternatives in the market.

      Usability

      Birdeye

      Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
      Read full review

      Womply

      No answers on this topic

      Support Rating

      Birdeye

      Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
      Read full review

      Womply

      No answers on this topic

      Alternatives Considered

      Birdeye

      There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
      Read full review

      Womply

      No answers on this topic

      Return on Investment

      Birdeye

      • All Positive ROI - It's simple
      • As a re-seller, it's all residual income, sell it once, train them, your done.
      • Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.
      Read full review

      Womply

      • There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
      • More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
      Read full review

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