What users are saying about
183 Ratings
11 Ratings
183 Ratings
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Score 7.2 out of 100
11 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Birst

If you are looking for "Instant BI", Birst isn't that tool. If you want to roll your own solution using a single application to perform all of your ETL, reporting/dashboard, like to get deep in the weeds and have a lot of control of how your data is processed, this is going to make you smile.
Sean Keesler | TrustRadius Reviewer

D&B Lattice

It’s been a huge advantage to them to be global at such an early stage of their development. They keep improving the product from level of customer interaction. They are a little overstretched but I think they’ll grow into it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Birst
7.4
D&B Lattice
Pixel Perfect reports
Birst
7.5
D&B Lattice
Customizable dashboards
Birst
7.8
D&B Lattice
Report Formatting Templates
Birst
6.8
D&B Lattice

Ad-hoc Reporting

Birst
6.9
D&B Lattice
Drill-down analysis
Birst
6.9
D&B Lattice
Formatting capabilities
Birst
7.3
D&B Lattice
Integration with R or other statistical packages
Birst
6.1
D&B Lattice
Report sharing and collaboration
Birst
7.4
D&B Lattice

Report Output and Scheduling

Birst
8.0
D&B Lattice
Publish to Web
Birst
8.5
D&B Lattice
Publish to PDF
Birst
8.0
D&B Lattice
Report Versioning
Birst
7.4
D&B Lattice
Report Delivery Scheduling
Birst
8.1
D&B Lattice

Data Discovery and Visualization

Birst
6.9
D&B Lattice
Pre-built visualization formats (heatmaps, scatter plots etc.)
Birst
7.3
D&B Lattice
Location Analytics / Geographic Visualization
Birst
7.5
D&B Lattice
Predictive Analytics
Birst
5.7
D&B Lattice

Access Control and Security

Birst
8.1
D&B Lattice
Multi-User Support (named login)
Birst
8.7
D&B Lattice
Role-Based Security Model
Birst
8.1
D&B Lattice
Multiple Access Permission Levels (Create, Read, Delete)
Birst
7.5
D&B Lattice

Mobile Capabilities

Birst
7.6
D&B Lattice
Responsive Design for Web Access
Birst
7.9
D&B Lattice
Dedicated iOS Application
Birst
7.9
D&B Lattice
Dedicated Android Application
Birst
7.3
D&B Lattice
Dashboard / Report / Visualization Interactivity on Mobile
Birst
7.4
D&B Lattice

Pros

Birst

  • Birst provides a very scalable and high-performance BI Platform. Setting up a new project "space" is simple, fast and easy to manage.
  • Birst provides a deep and comprehensive ETL and query capability to perform most any data transformation.
  • Building out Dashboards is easy. Building new reports with the Visualization tool is easy and powerful.
David Strutt | TrustRadius Reviewer

D&B Lattice

  • Firmographic Information on accounts - Lattice uses best in class data sources to make sure account information is up to date
  • High Level technographic data - Lattice will generally identify which core products are being used at a company
  • Easy to use UI and model building.
Charles Wu | TrustRadius Reviewer

Cons

Birst

  • Terrible documentation and training resources. Sometimes not enough documentation, sometimes it is WRONG! Often we are told to post our issues to the Birst user forum, as if we should be able to figure out our own problems rather than Birst troubleshooting their own product.
  • Sometimes when there are bugs we are told they will only be addressed by voting on them as feature requests, not addressing the bugs. Some feature requests are years old.
  • When using Birst Connect there is a lot that can go wrong on the Birst side of things completely out of our control, and then we are waiting on technical support to resolve. In particular the space can get "locked" if we try to process while it's already processing. I've also experienced where a staging table was deleted in the user interface, but not the backend of the tool, so it failed until the support team manually removed it.
  • Birst technical support is very weak. They often do not answer the phone, and they always ask to go on a call with you after submitting a ticket, no matter if we've provided extensive documentation within the ticket.
  • The ETL features are incredibly hard to use, though very powerful. As someone who has an understanding of database theory I found the fact that the training refused to teach to "primary keys" and "foreign keys" and "facts and dimensions" and instead made us learn a whole different terminology of "levels" and "hierarchies" very confusing.
  • Processing is entirely mysterious to us. There's little explanation of what is happening when it is processing, which makes it hard to troubleshoot when things go wrong.
  • Terrible or non-existent error messages. When a scripted source fails to execute the log in the scripted source doesn't even generate an error message. We've also found that the error message "data format is not correct" doesn't actually mean that, but can mean a whole bunch of other things related to the model.
  • Birst does not allow snowflake data structure more than 2 levels deep. This is a problem as our data warehouse is a snowflake, so we always have to flatten our tables.
  • Even though the visualization tool makes nice views, it is not as robust as even years old versions of Tableau. In particular I've found I often export my data out of Birst and into Tableau when I want to visualize two or more attributes.
  • Birst sends its users to the user Forum, but half of the issues on there have not been resolved. There's a person whose job it is to reply whether the users have figured out a solution. Why is this our responsibility to figure out their tool?
  • Very, very little support for using Live Access to connect to data. Some of the Birst support staff don't even know how to use it.
Robin Filan | TrustRadius Reviewer

D&B Lattice

  • PRISM is really as good as the information that is fed into it. We have had issues with contacts being recognized between PRISM and Salesforce, but it was due to he information we loaded. I would love to see more competitive information, though I think that is something we need to work on internally.
Dorea Zalesak | TrustRadius Reviewer

Likelihood to Renew

Birst

Birst 9.0
Based on 36 answers
We have been able to overcome any of the drawbacks we've found with Birst easily and it has fulfilled almost all of our analytic needs to date. Having seen their roadmap it would be highly unlikely we would move away from this platform any time soon. You simply can't beat the functionality that Birst provides for the price and the things I see coming out of the company solidify that our decision to choose Birst was the best possible choice. We have never regretted the decision.
Brian Flood | TrustRadius Reviewer

D&B Lattice

D&B Lattice 8.1
Based on 5 answers
In my new position I will certainly be calling the team from Lattice to help me identify high potential clients and drive the change through the sales force that is needed.
Christian Wolfe | TrustRadius Reviewer

Usability

Birst

Birst 6.3
Based on 11 answers
We have been using Birst for 10 years .We like a lot of things it offers but especially the ability to create new data sources and build reports/dashboard on top of that data very fast and relatively easy. What we dislike is a way how some of new features/modules have been designed and developed and lack of consistent focus on product stability. Since Birst became part of Infor, a lot of things changed for the worse (product reliability, tech support,...) We hope that this is just a phase that will be over soon.
Sanja Prstojevic | TrustRadius Reviewer

D&B Lattice

D&B Lattice 9.0
Based on 2 answers
It is very easy to use. Sales people really like the interface. For marketing not as easy to use due to the reporting. It’s a little bit difficult.

It’s not very set-up for marketing users who need a full on view of all sales users. It’s not like Salesforce.com where you have marketing admin access and can create dummy profiles and dummy accounts. It’s really designed for just a sales rep and their account set
Anonymous | TrustRadius Reviewer

Reliability and Availability

Birst

Birst 4.1
Based on 6 answers
We frequently experience -103 errors due to us using the Live Connect functionality, which does not seem to handle even minor interruptions in connectivity, and treats all future connection attempts or data requests as errors, even if the issue does not exist any longer
Tim Welch | TrustRadius Reviewer

D&B Lattice

D&B Lattice 9.1
Based on 2 answers
The product didn't go down.
Christian Wolfe | TrustRadius Reviewer

Performance

Birst

Birst 7.5
Based on 6 answers
Everything runs very fast and smoothly. The only process that I wish was faster would be processing the data after uploading new data or making changes to the existing data model. It can take 15-20 minutes (roughly) to upload and process new data once you start getting into 10's of millions of rows. Given my experience with how long it takes me to pull the same data using SQL Server Management Studio, I don't think Birst is unreasonably slow - but for me to give a higher rating, I would want it to be unreasonably fast
Brett Mooberry | TrustRadius Reviewer

D&B Lattice

D&B Lattice 9.0
Based on 2 answers
The Lattice team kept the timelines we agreed to and pushed the envelop to deliver ahead of time when we needed it.
Christian Wolfe | TrustRadius Reviewer

Support Rating

Birst

Birst 5.3
Based on 18 answers
When we have an issue that is stopping our business from proceeding, I want answers sooner than later. While Birst does have a published response time for each case level, we always wish it could be quicker. What response improvement could there be with a larger support team?In response to first question: Blackhole of issues - Birst needs to improve upon closing issues that resolution was dependent upon code fixes or enhancements, perhaps someone to add a comment on all case tickets at least every 60 days.Escalation - I always have the ability to electronically or via phone escalate a ticket. I also have my Customer Success Manager through whom I can escalate topics.
Deborah Stillwell Judy | TrustRadius Reviewer

D&B Lattice

D&B Lattice 8.7
Based on 3 answers
It's very good. They are very responsive. They aren’t pushy on providing too much. They are very transparent about what you’re getting and paying for
Anonymous | TrustRadius Reviewer

In-Person Training

Birst

Birst 9.1
Based on 4 answers
I have attended two different training sessions. The first one was my initial training on the system. It was well paced, clear and concise. If there were questions that were not able to be answered by the instructor, he took down the question and actually followed up and provided us a response quickly.The second session was specific to the dashboard and report design components. This training was very good though there were some attendants who had little or no experience and their questions slowed the class.
Timothy Humphreys | TrustRadius Reviewer

D&B Lattice

D&B Lattice 8.3
Based on 2 answers
Please see my answers to the previous question. We had very good feedback from our product management, strategy and sales leadership and reps regarding our training.
Christian Wolfe | TrustRadius Reviewer

Online Training

Birst

Birst 8.0
Based on 2 answers
Birst has been a solid provider of BI tools in the years we have used them. They have grown with us and have shown they are investing in their service by providing new tools.
George Sanchez | TrustRadius Reviewer

D&B Lattice

D&B Lattice 7.0
Based on 2 answers
I have just watched videos. They have very good pure video based training for high level. I have seen the training for reps. It is not very complex
Anonymous | TrustRadius Reviewer

Implementation Rating

Birst

Birst 5.3
Based on 6 answers
Have clean data! Birst flexibility allows - Start small, then introduce functionality and complexity along the way. If you try to present all the functionality [bells and whistles] and wow them, but bad data is uncovered, the end user blames the new application and turns away.
Deborah Stillwell Judy | TrustRadius Reviewer

D&B Lattice

D&B Lattice 7.8
Based on 3 answers
While the training is very easy, we had to do a lot of heavy lifting to really scale it. It’s been a bit of all hands on deck. We have had the marketing team walk the sales floor to get training to happen. Our challenge was having the bandwidth, however once it’s done it’s done
Anonymous | TrustRadius Reviewer

Alternatives Considered

Birst

Birst provide a much better web UI and end user experience and distribution mechanism than both Tableau and SSRS. Power BI simply did not have the full complement of features that we needed at the time of our selection to be competitive and Pentaho was too custom and would have required an investment in professional services that we could not afford. SSRS is good for data dumps, but creating user friendly visualizations is not practical. Snowflake ended up as our EDW platform, and we integrate that with Birst to provide a complete BI stack for our end users.
Marci Augustine | TrustRadius Reviewer

D&B Lattice

We picked this system because of the overall approach of Lattice. Installing a predictive analytics engine requires transformation and change management of sales, product owners, and their associated leadership. Lattice Engines has a holistic approach that includes hand-holding an organization through the change needed to be successful.
Christian Wolfe | TrustRadius Reviewer

Scalability

Birst

Birst 6.0
Based on 2 answers
we can see that loading a lot of data can cause a noticable slow down in performance. Birst support indicated that they don't really consider anything less than 30 seconds to be an issue, but that is not the case for our customers, so we have had to change some of implementation to address this
Tim Welch | TrustRadius Reviewer

D&B Lattice

No score
No answers yet
No answers on this topic

Return on Investment

Birst

  • Being a manufacturing company we tend to lag behind technologically. But having all the data for different ERP systems in one place has been an eye opener for the executives. It has lessened the need to convert some legacy ERP systems.
  • Having such a simple reporting tool is a great asset to some of our sites that have traditionally had trouble gathering data from AS400 systems.
Andy Olson | TrustRadius Reviewer

D&B Lattice

  • We have seen quantifiable ROI when our reps have used the product to target accounts. In a recent example we found that accounts that targeted these "hi-po" accounts identified by using Lattice analytics created over $27M in pipeline over a month long period for a key product we are interested in selling more of to customers, compared to a less than $1M for accounts that were not identified as "hi-po".
Matt Sullivan | TrustRadius Reviewer

Screenshots

Pricing Details

Birst

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

D&B Lattice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Birst
7.1
D&B Lattice
7.0

Likelihood to Renew

Birst
9.0
D&B Lattice
8.1

Usability

Birst
6.3
D&B Lattice
9.0

Reliability and Availability

Birst
4.1
D&B Lattice
9.1

Performance

Birst
7.5
D&B Lattice
9.0

Support Rating

Birst
5.3
D&B Lattice
8.7

In-Person Training

Birst
9.1
D&B Lattice
8.3

Online Training

Birst
8.0
D&B Lattice
7.0

Implementation Rating

Birst
5.3
D&B Lattice
7.8

Scalability

Birst
6.0
D&B Lattice

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