183 Ratings
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Top Rated
684 Ratings
183 Ratings
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Score 7.2 out of 100

SAP BusinessObjects Business Intelligence (BI) Platform

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Top Rated
684 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Birst

If you are looking for "Instant BI", Birst isn't that tool. If you want to roll your own solution using a single application to perform all of your ETL, reporting/dashboard, like to get deep in the weeds and have a lot of control of how your data is processed, this is going to make you smile.
Sean Keesler | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

We need to create/open reports every month. The manual way would be to download data manually from SAP BW and then paste in Excel to start formatting/cleaning. With SAP Analysis Office, we create a report once. Next month when we open it, we just need to change the time frame and refresh the data. It takes 5 mins to open and update data
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Birst
7.4
SAP BusinessObjects Business Intelligence (BI) Platform
7.7
Pixel Perfect reports
Birst
7.5
SAP BusinessObjects Business Intelligence (BI) Platform
7.9
Customizable dashboards
Birst
7.8
SAP BusinessObjects Business Intelligence (BI) Platform
7.3
Report Formatting Templates
Birst
6.8
SAP BusinessObjects Business Intelligence (BI) Platform
7.8

Ad-hoc Reporting

Birst
6.9
SAP BusinessObjects Business Intelligence (BI) Platform
8.0
Drill-down analysis
Birst
6.9
SAP BusinessObjects Business Intelligence (BI) Platform
8.7
Formatting capabilities
Birst
7.3
SAP BusinessObjects Business Intelligence (BI) Platform
8.4
Integration with R or other statistical packages
Birst
6.1
SAP BusinessObjects Business Intelligence (BI) Platform
6.9
Report sharing and collaboration
Birst
7.5
SAP BusinessObjects Business Intelligence (BI) Platform
8.2

Report Output and Scheduling

Birst
8.0
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
Publish to Web
Birst
8.6
SAP BusinessObjects Business Intelligence (BI) Platform
8.0
Publish to PDF
Birst
8.0
SAP BusinessObjects Business Intelligence (BI) Platform
8.3
Report Versioning
Birst
7.4
SAP BusinessObjects Business Intelligence (BI) Platform
7.9
Report Delivery Scheduling
Birst
8.1
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
Delivery to Remote Servers
Birst
SAP BusinessObjects Business Intelligence (BI) Platform
8.3

Data Discovery and Visualization

Birst
6.9
SAP BusinessObjects Business Intelligence (BI) Platform
7.9
Pre-built visualization formats (heatmaps, scatter plots etc.)
Birst
7.3
SAP BusinessObjects Business Intelligence (BI) Platform
8.0
Location Analytics / Geographic Visualization
Birst
7.6
SAP BusinessObjects Business Intelligence (BI) Platform
8.3
Predictive Analytics
Birst
5.7
SAP BusinessObjects Business Intelligence (BI) Platform
7.3

Access Control and Security

Birst
8.1
SAP BusinessObjects Business Intelligence (BI) Platform
8.3
Multi-User Support (named login)
Birst
8.7
SAP BusinessObjects Business Intelligence (BI) Platform
8.0
Role-Based Security Model
Birst
8.1
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
Multiple Access Permission Levels (Create, Read, Delete)
Birst
7.5
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
Single Sign-On (SSO)
Birst
SAP BusinessObjects Business Intelligence (BI) Platform
8.6

Mobile Capabilities

Birst
7.6
SAP BusinessObjects Business Intelligence (BI) Platform
6.8
Responsive Design for Web Access
Birst
7.9
SAP BusinessObjects Business Intelligence (BI) Platform
7.1
Dedicated iOS Application
Birst
8.0
SAP BusinessObjects Business Intelligence (BI) Platform
6.6
Dedicated Android Application
Birst
7.3
SAP BusinessObjects Business Intelligence (BI) Platform
6.1
Dashboard / Report / Visualization Interactivity on Mobile
Birst
7.4
SAP BusinessObjects Business Intelligence (BI) Platform
7.4

Application Program Interfaces (APIs) / Embedding

Birst
SAP BusinessObjects Business Intelligence (BI) Platform
7.0
REST API
Birst
SAP BusinessObjects Business Intelligence (BI) Platform
7.6
Javascript API
Birst
SAP BusinessObjects Business Intelligence (BI) Platform
7.1
iFrames
Birst
SAP BusinessObjects Business Intelligence (BI) Platform
6.4
Java API
Birst
SAP BusinessObjects Business Intelligence (BI) Platform
7.3
Themeable User Interface (UI)
Birst
SAP BusinessObjects Business Intelligence (BI) Platform
6.8
Customizable Platform (Open Source)
Birst
SAP BusinessObjects Business Intelligence (BI) Platform
6.6

Pros

Birst

  • Birst provides a very scalable and high-performance BI Platform. Setting up a new project "space" is simple, fast and easy to manage.
  • Birst provides a deep and comprehensive ETL and query capability to perform most any data transformation.
  • Building out Dashboards is easy. Building new reports with the Visualization tool is easy and powerful.
David Strutt | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

  • This software is easy to initially learn, and very powerful in producing reusable reports.
  • It is much faster than my company's internal manual queries. The ability to build off of a saved query and share queries to other users is a great positive.
  • My favorite part is that you can run queries in the background and it does not interfere with your current work or slow your computer down.
Anonymous | TrustRadius Reviewer

Cons

Birst

  • Terrible documentation and training resources. Sometimes not enough documentation, sometimes it is WRONG! Often we are told to post our issues to the Birst user forum, as if we should be able to figure out our own problems rather than Birst troubleshooting their own product.
  • Sometimes when there are bugs we are told they will only be addressed by voting on them as feature requests, not addressing the bugs. Some feature requests are years old.
  • When using Birst Connect there is a lot that can go wrong on the Birst side of things completely out of our control, and then we are waiting on technical support to resolve. In particular the space can get "locked" if we try to process while it's already processing. I've also experienced where a staging table was deleted in the user interface, but not the backend of the tool, so it failed until the support team manually removed it.
  • Birst technical support is very weak. They often do not answer the phone, and they always ask to go on a call with you after submitting a ticket, no matter if we've provided extensive documentation within the ticket.
  • The ETL features are incredibly hard to use, though very powerful. As someone who has an understanding of database theory I found the fact that the training refused to teach to "primary keys" and "foreign keys" and "facts and dimensions" and instead made us learn a whole different terminology of "levels" and "hierarchies" very confusing.
  • Processing is entirely mysterious to us. There's little explanation of what is happening when it is processing, which makes it hard to troubleshoot when things go wrong.
  • Terrible or non-existent error messages. When a scripted source fails to execute the log in the scripted source doesn't even generate an error message. We've also found that the error message "data format is not correct" doesn't actually mean that, but can mean a whole bunch of other things related to the model.
  • Birst does not allow snowflake data structure more than 2 levels deep. This is a problem as our data warehouse is a snowflake, so we always have to flatten our tables.
  • Even though the visualization tool makes nice views, it is not as robust as even years old versions of Tableau. In particular I've found I often export my data out of Birst and into Tableau when I want to visualize two or more attributes.
  • Birst sends its users to the user Forum, but half of the issues on there have not been resolved. There's a person whose job it is to reply whether the users have figured out a solution. Why is this our responsibility to figure out their tool?
  • Very, very little support for using Live Access to connect to data. Some of the Birst support staff don't even know how to use it.
Robin Filan | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

  • The installation can be very complex and time-consuming, it requires a lot of planning and foresight as to what role the software will play in the organization.
  • The software has a relatively large learning curve that takes dedicated users months to get comfortable with, the UI is a bit intimidating for new users.
  • SAP could organize their help better, it can be difficult to find dependable solutions to issues via their website and support channels.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Birst

Birst 9.0
Based on 36 answers
We have been able to overcome any of the drawbacks we've found with Birst easily and it has fulfilled almost all of our analytic needs to date. Having seen their roadmap it would be highly unlikely we would move away from this platform any time soon. You simply can't beat the functionality that Birst provides for the price and the things I see coming out of the company solidify that our decision to choose Birst was the best possible choice. We have never regretted the decision.
Brian Flood | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.4
Based on 22 answers
The institution has decided to move in a different direction, and will be using MSBI for reporting. I have been very happy with the Business Objects suite of tools, and will continue to use them heavily until we make the transition.
Robert Scrimshaw | TrustRadius Reviewer

Usability

Birst

Birst 6.3
Based on 11 answers
We have been using Birst for 10 years .We like a lot of things it offers but especially the ability to create new data sources and build reports/dashboard on top of that data very fast and relatively easy. What we dislike is a way how some of new features/modules have been designed and developed and lack of consistent focus on product stability. Since Birst became part of Infor, a lot of things changed for the worse (product reliability, tech support,...) We hope that this is just a phase that will be over soon.
Sanja Prstojevic | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.5
Based on 4 answers
From a server and client side perspective. the Business Intelligence Platform provides a foundation for all aspects of content development, distribution, analysis, collaboration and self service. Ease of use from targeted content delivery through controlled accessibility. Content exporting in the format of the users choice. Scheduling for internal or external delivery. Public and private folders for secure content access when requied. Web based for viewing on the users device of choice without the need to download additional applications.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Birst

Birst 4.1
Based on 6 answers
We frequently experience -103 errors due to us using the Live Connect functionality, which does not seem to handle even minor interruptions in connectivity, and treats all future connection attempts or data requests as errors, even if the issue does not exist any longer
Tim Welch | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 1.0
Based on 3 answers
No answer on this topic is available.

Performance

Birst

Birst 7.5
Based on 6 answers
Everything runs very fast and smoothly. The only process that I wish was faster would be processing the data after uploading new data or making changes to the existing data model. It can take 15-20 minutes (roughly) to upload and process new data once you start getting into 10's of millions of rows. Given my experience with how long it takes me to pull the same data using SQL Server Management Studio, I don't think Birst is unreasonably slow - but for me to give a higher rating, I would want it to be unreasonably fast
Brett Mooberry | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 7.2
Based on 8 answers
Overall, the tool (Web Intelligence 4.2) is fast and solid. One issue is a dependability on JAVA for a full feature report creation/edit capabilities (as opposed to limited HTML option). Second, planned end of JAVA support by major browsers (Chrome is already not supporting JAVA applet).
Dariusz Zyskowski | TrustRadius Reviewer

Support Rating

Birst

Birst 5.3
Based on 18 answers
When we have an issue that is stopping our business from proceeding, I want answers sooner than later. While Birst does have a published response time for each case level, we always wish it could be quicker. What response improvement could there be with a larger support team?In response to first question: Blackhole of issues - Birst needs to improve upon closing issues that resolution was dependent upon code fixes or enhancements, perhaps someone to add a comment on all case tickets at least every 60 days.Escalation - I always have the ability to electronically or via phone escalate a ticket. I also have my Customer Success Manager through whom I can escalate topics.
Deborah Stillwell Judy | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 7.5
Based on 6 answers
The overall support package is very good. The online knowledge base provides wealth of information including step by step details on how to resolve known issues on a per release basis. When required software and/or code is included as a download or cut and paste option. It is also highly recommended to have well trained personnel as your system administrators. Do not relay on support alone to resolve all of your issues
Anonymous | TrustRadius Reviewer

In-Person Training

Birst

Birst 9.1
Based on 4 answers
I have attended two different training sessions. The first one was my initial training on the system. It was well paced, clear and concise. If there were questions that were not able to be answered by the instructor, he took down the question and actually followed up and provided us a response quickly.The second session was specific to the dashboard and report design components. This training was very good though there were some attendants who had little or no experience and their questions slowed the class.
Timothy Humphreys | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.5
Based on 2 answers
Great training with hand-on labs.
Nathan Patrick Taylor | TrustRadius Reviewer

Online Training

Birst

Birst 8.0
Based on 2 answers
Birst has been a solid provider of BI tools in the years we have used them. They have grown with us and have shown they are investing in their service by providing new tools.
George Sanchez | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.0
Based on 1 answer
SAP's training is excellent, though it is expensive.
Nathan Patrick Taylor | TrustRadius Reviewer

Implementation Rating

Birst

Birst 5.3
Based on 6 answers
Have clean data! Birst flexibility allows - Start small, then introduce functionality and complexity along the way. If you try to present all the functionality [bells and whistles] and wow them, but bad data is uncovered, the end user blames the new application and turns away.
Deborah Stillwell Judy | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.4
Based on 7 answers
Hire specialists and experienced staff. Mix some beginners so that everyone is not a leader but a learner too. Plan well; architect well; break down implementation in small steps and move towards larger steps. Create a centralized and authorized SAP Business Objects implementation team.
Priyanka Musale | TrustRadius Reviewer

Alternatives Considered

Birst

Birst provide a much better web UI and end user experience and distribution mechanism than both Tableau and SSRS. Power BI simply did not have the full complement of features that we needed at the time of our selection to be competitive and Pentaho was too custom and would have required an investment in professional services that we could not afford. SSRS is good for data dumps, but creating user friendly visualizations is not practical. Snowflake ended up as our EDW platform, and we integrate that with Birst to provide a complete BI stack for our end users.
Marci Augustine | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

We selected SAP BusinessObjects Business Intelligence (BI) based on price. It can stack up against others in terms of price and honestly, that's about it. Salesforce Commerce does a hell of a better job at handling it. However, in the space of Business Intelligence, SAP can do more, and that's why at the end we went with it
Michael Diaz-Suarez | TrustRadius Reviewer

Scalability

Birst

Birst 6.0
Based on 2 answers
we can see that loading a lot of data can cause a noticable slow down in performance. Birst support indicated that they don't really consider anything less than 30 seconds to be an issue, but that is not the case for our customers, so we have had to change some of implementation to address this
Tim Welch | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 10.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

Birst

  • Being a manufacturing company we tend to lag behind technologically. But having all the data for different ERP systems in one place has been an eye opener for the executives. It has lessened the need to convert some legacy ERP systems.
  • Having such a simple reporting tool is a great asset to some of our sites that have traditionally had trouble gathering data from AS400 systems.
Andy Olson | TrustRadius Reviewer

SAP BusinessObjects Business Intelligence (BI) Platform

  • Business Objects allows me to pull data quickly when I am in a time crunch, for example, I was able to pull together a presentation for a last-minute board meeting to discuss financial objectives for the upcoming fiscal year
  • Business Objects data is used in identifying items that should be discontinued due to low sales volume or low margins
  • Business Objects data is used to analyze customer and brand performance and identify areas of success that can be translated to other customers, or areas that could be improved.
Carrie Brate | TrustRadius Reviewer

Screenshots

SAP BusinessObjects Business Intelligence (BI) Platform

Pricing Details

Birst

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP BusinessObjects Business Intelligence (BI) Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Birst
7.2
SAP BusinessObjects Business Intelligence (BI) Platform
7.4

Likelihood to Renew

Birst
9.0
SAP BusinessObjects Business Intelligence (BI) Platform
8.4

Usability

Birst
6.3
SAP BusinessObjects Business Intelligence (BI) Platform
9.5

Reliability and Availability

Birst
4.1
SAP BusinessObjects Business Intelligence (BI) Platform
1.0

Performance

Birst
7.5
SAP BusinessObjects Business Intelligence (BI) Platform
7.2

Support Rating

Birst
5.3
SAP BusinessObjects Business Intelligence (BI) Platform
7.5

In-Person Training

Birst
9.1
SAP BusinessObjects Business Intelligence (BI) Platform
9.5

Online Training

Birst
8.0
SAP BusinessObjects Business Intelligence (BI) Platform
8.0

Implementation Rating

Birst
5.3
SAP BusinessObjects Business Intelligence (BI) Platform
8.4

Scalability

Birst
6.0
SAP BusinessObjects Business Intelligence (BI) Platform
10.0

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