Bitbucket Server (discontinued) vs. Pendo Feedback

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitbucket Server (discontinued)
Score 7.8 out of 10
N/A
Bitbucket Server (formerly Stash) from Atlassian offered a self-hosted source code management solution. The product is no longer available for sale, and support for existing licenses will end in 2024.N/A
Pendo Feedback
Score 7.1 out of 10
N/A
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.N/A
Pricing
Bitbucket Server (discontinued)Pendo Feedback
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bitbucket Server (discontinued)Pendo Feedback
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Bitbucket Server (discontinued)Pendo Feedback
Top Pros
Top Cons
Best Alternatives
Bitbucket Server (discontinued)Pendo Feedback
Small Businesses
Git
Git
Score 9.9 out of 10
Craft
Craft
Score 9.0 out of 10
Medium-sized Companies
Git
Git
Score 9.9 out of 10
productboard
productboard
Score 8.6 out of 10
Enterprises
Perforce Helix Core
Perforce Helix Core
Score 8.0 out of 10
Miro
Miro
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bitbucket Server (discontinued)Pendo Feedback
Likelihood to Recommend
8.9
(11 ratings)
8.7
(4 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
5.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(4 ratings)
8.6
(3 ratings)
User Testimonials
Bitbucket Server (discontinued)Pendo Feedback
Likelihood to Recommend
Atlassian
Bitbucket Server would be good to use if you are not extremely reliant on the availability of your code at any given moment. If you have other systems relying on the up status of Bitbucket Server that can cause problems if unable to reach it -- you might consider going with a different product
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Pendo.io
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
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Pros
Atlassian
  • Pull requests / code reviews are simple but effective - it's easy to discuss the changes and enforce quality gates (through integration with Bamboo)
  • The access control model is fairly granular, with per-branch and per-action permission configuration options
  • There are various plugins available to extend functionality, such as SonarQube
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Pendo.io
  • Easy collection of enhancement requests
  • Linking to Jira tickets for development priorities
  • Provides visibility for our customers into their priorities
Read full review
Cons
Atlassian
  • Bitbucket Server (formerly Stash) should be evaluated for implementation based on the capacity of the environment ownership and support.
  • Insights and analytics reports are basic.
  • Bitbucket Server (formerly Stash) as part of Atlassian tools has some restrictions for centralized user management.
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Pendo.io
  • Do not charge per user (we almost cancelled over that).
  • Get rid of or make the assumption of time and money saved more realistic.
Read full review
Likelihood to Renew
Atlassian
Because we're so locked in, it's likely we'll be using Bitbucket Server for a while, unfortunately.
Read full review
Pendo.io
No answers on this topic
Usability
Atlassian
The usability of its interface is pretty straight forward when it comes to creating projects and repositories, but when you have to dive into finer grained portions of the UI things can get tricky. If you are used to using tools like GitHub or Gitlab -- Bitbucket is just different enough to be a bother.
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Pendo.io
No answers on this topic
Support Rating
Atlassian
Never really needed any support as the application is very easy to set up and maintain. Any questions we had were well documented in their online documentation, and community forum.
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Pendo.io
The support team is great - responsive and helpful.
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Alternatives Considered
Atlassian
Stash was selected before I was at the company, but we're looking at these alternatives and actively considering switching. Stash seems to have all the necessary features we need to make it work, but it doesn't have any bells and whistles or extra special features that we can use to create more advanced integrations with other products like Jenkins or Amazon Web Services.
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Pendo.io
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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Return on Investment
Atlassian
  • Stash has certainly improved the productivity of the team. We no longer have to use Shared Drive on network which is prone to hacks and errors to manage our code.
  • During the process of releases, the release engineering team can pull the latest and approved code from Stash and need not be dependent upon the availability of the developers during their non availability. It improves productivity and fastens the ETA for requests.
  • We have stayed on course for project deadlines since introduction of Stash and helps us achieve the goals of timely completion of projects.
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Pendo.io
  • Able to tie costs to enhancement requests via Jira integration
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ScreenShots