Likelihood to Recommend As a team we need to push code into the repo on daily basis, Bitbucket has proven that is a reliable and secure server to save and get the code available in no time. The administration part is really easy and there's an extra tool for every developer profile either if you want to use the console or a GUI like
Sourcetree .
Read full review ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
Read full review Pros Very easy to integrate with other DevOps tools like Jenkins and with project/workflow management tools like JIRA. Very efficient in managing security and compliance standards for code, especially during pull requests, merge requests, branching, etc. Very robust in performance, especially the cloud and datacenter versions hardly hit any performance issues and supports more than 2000+ developers in my company. Read full review Plan develop, build, test, deploy and operate any applications in a safer environment. Evaluating and monitoring improvements Connects with third party and existing applications Read full review Cons The code management UI is a bit rough around the edges and difficult to work with. BitBucket does not have the same simplified PR management tools as other competitors. It's not as easy to integrate 3rd party apps as other competitors. Read full review No drop-down option is available to click when requesting specific software or hardware. Read full review Likelihood to Renew All products have room for improvement. The system improves over time with better and better integrations and I look forward to even more features without paying extra! The system has increased transparency across my organization and with this transparency comes increased throughput on projects. I don't think I can go back to any other system and we are definitely married to this product.
Read full review Usability The architecture of Bitbucket makes it more easily scalable than other source code management repositories. Also, administration and maintaining the instance is very easy. It integrates with
JIRA and other CI/CD applications which makes it more useful to reduce the efforts. It supports multiple plugins and those bring a lot of extra functionality. It increases the overall efficiency and usefulness of Bitbucket.
Read full review Support Rating The customer support provided by
Atlassian (Bitbucket's parent company that also makes
Jira ,
Confluence , etc.) is very helpful. They seem to be very concerned about any issues reported with their products and even just questions about functionality. They are constantly improving the products with new features in nearly every release. Plus they have a plethora of online documentation to reference.
Read full review Alternatives Considered For the features we were looking at, Bitbucket,
GitHub and
GitLab were all at par and were in a similar price range. We found that
GitHub was the most full featured should we need to scale very quickly.
GitLab was at par with
GitHub for our future needs, but
GitHub was a more familiar tool compared to
GitLab . Bitbucket won out because of its close integration with
Jira and being in the
Atlassian family. It was also cheaper than
GitHub . As we started with
Jira , Bitbucket addition became a natural next step for us. We really liked Bitbucket and stayed with it but we do know we have great options in the form of
GitHub and
GitLab should we need to scale fast.
Read full review As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use
OpsGenie to setup shifts for Production support teams,
OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
Read full review Return on Investment It's allowed for a lot of automation in terms of development workflows. It lets us pursue CI/CD approaches and get releases out faster It has let us get our infrastructure configuration into VCS, which further improves our automation abilities. It has aided in keeping track of changes, and allows us to keep workflows organized so we can track the status of development Read full review ROI Increased the NPR score. Central locale for information and troubleshooting. Read full review ScreenShots