Bitbucket vs. ServiceNow DevOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitbucket
Score 8.2 out of 10
N/A
Bitbucket from Australian-headquartered Atlassian offers source code management and version control.
$0
per month
ServiceNow DevOps
Score 7.9 out of 10
N/A
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
Pricing
BitbucketServiceNow DevOps
Editions & Modules
Free (up to 5 users)
$0
per month
Standard
$3
per user/per month
Premium
$6
per user/per month
Data Center
1,980
per year
No answers on this topic
Offerings
Pricing Offerings
BitbucketServiceNow DevOps
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
BitbucketServiceNow DevOps
Small Businesses
Git
Git
Score 10.0 out of 10
GitHub
GitHub
Score 9.0 out of 10
Medium-sized Companies
Git
Git
Score 10.0 out of 10
AWS CodePipeline
AWS CodePipeline
Score 9.2 out of 10
Enterprises
Perforce Helix Core
Perforce Helix Core
Score 6.3 out of 10
AWS CodePipeline
AWS CodePipeline
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BitbucketServiceNow DevOps
Likelihood to Recommend
8.3
(63 ratings)
9.0
(5 ratings)
Likelihood to Renew
9.0
(3 ratings)
-
(0 ratings)
Usability
8.7
(2 ratings)
-
(0 ratings)
Support Rating
8.3
(14 ratings)
-
(0 ratings)
User Testimonials
BitbucketServiceNow DevOps
Likelihood to Recommend
Atlassian
As a team we need to push code into the repo on daily basis, Bitbucket has proven that is a reliable and secure server to save and get the code available in no time. The administration part is really easy and there's an extra tool for every developer profile either if you want to use the console or a GUI like Sourcetree.
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ServiceNow
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
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Pros
Atlassian
  • Very easy to integrate with other DevOps tools like Jenkins and with project/workflow management tools like JIRA.
  • Very efficient in managing security and compliance standards for code, especially during pull requests, merge requests, branching, etc.
  • Very robust in performance, especially the cloud and datacenter versions hardly hit any performance issues and supports more than 2000+ developers in my company.
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ServiceNow
  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications
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Cons
Atlassian
  • The code management UI is a bit rough around the edges and difficult to work with.
  • BitBucket does not have the same simplified PR management tools as other competitors.
  • It's not as easy to integrate 3rd party apps as other competitors.
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ServiceNow
  • No drop-down option is available to click when requesting specific software or hardware.
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Likelihood to Renew
Atlassian
All products have room for improvement. The system improves over time with better and better integrations and I look forward to even more features without paying extra! The system has increased transparency across my organization and with this transparency comes increased throughput on projects. I don't think I can go back to any other system and we are definitely married to this product.
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ServiceNow
No answers on this topic
Usability
Atlassian
The architecture of Bitbucket makes it more easily scalable than other source code management repositories. Also, administration and maintaining the instance is very easy. It integrates with JIRA and other CI/CD applications which makes it more useful to reduce the efforts. It supports multiple plugins and those bring a lot of extra functionality. It increases the overall efficiency and usefulness of Bitbucket.
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ServiceNow
No answers on this topic
Support Rating
Atlassian
The customer support provided by Atlassian (Bitbucket's parent company that also makes Jira, Confluence, etc.) is very helpful. They seem to be very concerned about any issues reported with their products and even just questions about functionality. They are constantly improving the products with new features in nearly every release. Plus they have a plethora of online documentation to reference.
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ServiceNow
No answers on this topic
Alternatives Considered
Atlassian
For the features we were looking at, Bitbucket, GitHub and GitLab were all at par and were in a similar price range. We found that GitHub was the most full featured should we need to scale very quickly. GitLab was at par with GitHub for our future needs, but GitHub was a more familiar tool compared to GitLab. Bitbucket won out because of its close integration with Jira and being in the Atlassian family. It was also cheaper than GitHub. As we started with Jira, Bitbucket addition became a natural next step for us. We really liked Bitbucket and stayed with it but we do know we have great options in the form of GitHub and GitLab should we need to scale fast.
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ServiceNow
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
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Return on Investment
Atlassian
  • It's allowed for a lot of automation in terms of development workflows. It lets us pursue CI/CD approaches and get releases out faster
  • It has let us get our infrastructure configuration into VCS, which further improves our automation abilities.
  • It has aided in keeping track of changes, and allows us to keep workflows organized so we can track the status of development
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ServiceNow
  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.
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ScreenShots