Likelihood to Recommend It is well suited especially for users that access or store sensitive/confidential data on their computers. In the case of where users are accessing confidential data over the network, it is highly recommended to use Bitlocker to encrypt the computer. In the case where users are storing confidential data on their computer, it should be a requirement that BitLocker is used/enabled. It would be less appropriate if someone was using a computer and they were not dealing with any sensitive data, or in cases where the computer is used for recreational purposes (browsing the web, playing games, etc).
Read full review Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Read full review Pros Encrypts the entire drive and provides a high level of security. In an Active Directory environment, you can set up BitLocker to automatically save keys to AD. As part of Windows, no additional licensing costs. Set up and configuration is relatively easy. Uses TPM module to increase security. Read full review The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks. Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet. Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves. Read full review Cons Encryption is not resumed after being suspended sometimes Sometimes it take a long time to encrypt a disk Encrypting secondary drives can be tricky Read full review Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most. Read full review Likelihood to Renew It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Read full review Support Rating I give it a nine because encryption always leaves room for improvement, and it must change as security threats evolve and improve, and having an ever-evolving system is essential.
Read full review It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use
SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Read full review Alternatives Considered BitLocker Drive Encryption solution offering is cheaper than the one that
McAfee offers, it will help you with specific business concerns like "how many encrypted assets do I have?" it's easy to maintain, easy to deploy, and easy to track. It's best suited for companies that are not trying to go far away on the disk encryption matter
Read full review For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
Read full review Return on Investment It allowed us to move to whole drive encryption without much effort Integrated in Windows Enterprise, so free With the right recovery key, it is really easy for IT to recover the data, backup or reset the user's password. Read full review Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. Read full review ScreenShots