What users are saying about
4 Ratings
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Score 7.8 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

Bitochon Sales CRM Portal

It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.
Prashant Choudhary | TrustRadius Reviewer

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bitochon Sales CRM Portal
8.9
Contactability
6.3
Customer data management / contact management
Bitochon Sales CRM Portal
10.0
Contactability
6.0
Workflow management
Bitochon Sales CRM Portal
9.0
Contactability
7.0
Territory management
Bitochon Sales CRM Portal
9.0
Contactability
7.0
Opportunity management
Bitochon Sales CRM Portal
10.0
Contactability
7.0
Integration with email client (e.g., Outlook or Gmail)
Bitochon Sales CRM Portal
8.0
Contactability
6.0
Contract management
Bitochon Sales CRM Portal
8.0
Contactability
5.0
Quote & order management
Bitochon Sales CRM Portal
8.0
Contactability
6.0
Interaction tracking
Bitochon Sales CRM Portal
10.0
Contactability
7.0
Channel / partner relationship management
Bitochon Sales CRM Portal
8.0
Contactability
6.0

Customer Service & Support

Bitochon Sales CRM Portal
9.0
Contactability
4.3
Case management
Bitochon Sales CRM Portal
9.0
Contactability
4.0
Call center management
Bitochon Sales CRM Portal
9.0
Contactability
5.0
Help desk management
Bitochon Sales CRM Portal
9.0
Contactability
4.0

Marketing Automation

Bitochon Sales CRM Portal
9.0
Contactability
6.0
Lead management
Bitochon Sales CRM Portal
10.0
Contactability
6.0
Email marketing
Bitochon Sales CRM Portal
8.0
Contactability
6.0

CRM Project Management

Bitochon Sales CRM Portal
9.3
Contactability
6.7
Task management
Bitochon Sales CRM Portal
9.0
Contactability
6.0
Billing and invoicing management
Bitochon Sales CRM Portal
9.0
Contactability
7.0
Reporting
Bitochon Sales CRM Portal
10.0
Contactability
7.0

CRM Reporting & Analytics

Bitochon Sales CRM Portal
9.0
Contactability
6.3
Forecasting
Bitochon Sales CRM Portal
8.0
Contactability
6.0
Pipeline visualization
Bitochon Sales CRM Portal
10.0
Contactability
7.0
Customizable reports
Bitochon Sales CRM Portal
9.0
Contactability
6.0

Customization

Bitochon Sales CRM Portal
8.8
Contactability
7.0
Custom fields
Bitochon Sales CRM Portal
9.0
Contactability
7.0
Custom objects
Bitochon Sales CRM Portal
8.0
Contactability
8.0
Scripting environment
Bitochon Sales CRM Portal
9.0
Contactability
6.0
API for custom integration
Bitochon Sales CRM Portal
9.0
Contactability

Security

Bitochon Sales CRM Portal
9.0
Contactability
6.5
Single sign-on capability
Bitochon Sales CRM Portal
9.0
Contactability
7.0
Role-based user permissions
Bitochon Sales CRM Portal
9.0
Contactability
6.0

Social CRM

Bitochon Sales CRM Portal
8.5
Contactability
7.0
Social data
Bitochon Sales CRM Portal
9.0
Contactability
6.0
Social engagement
Bitochon Sales CRM Portal
8.0
Contactability
8.0

Integrations with 3rd-party Software

Bitochon Sales CRM Portal
9.0
Contactability
7.0
Marketing automation
Bitochon Sales CRM Portal
9.0
Contactability
6.0
Compensation management
Bitochon Sales CRM Portal
9.0
Contactability
8.0

Platform

Bitochon Sales CRM Portal
10.0
Contactability
6.0
Mobile access
Bitochon Sales CRM Portal
10.0
Contactability
6.0

Pros

Bitochon Sales CRM Portal

  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.
Prashant Choudhary | TrustRadius Reviewer

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Cons

Bitochon Sales CRM Portal

  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
Prashant Choudhary | TrustRadius Reviewer

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bitochon Sales CRM Portal

Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
Prashant Choudhary | TrustRadius Reviewer

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Return on Investment

Bitochon Sales CRM Portal

  • Has really improved the productivity of the entire sales channel and operations team
  • Ease for accounts and other software integration
  • Improves overall interconnectivity of all departments
Prashant Choudhary | TrustRadius Reviewer

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Pricing Details

Bitochon Sales CRM Portal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Bitochon Sales CRM Portal
7.0
Contactability
7.0

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