What users are saying about
8 Ratings
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Score 8.8 out of 100
7 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Bitochon Sales CRM Portal ranks higher in 3 feature sets: CRM Project Management, CRM Reporting & Analytics, Platform
  • IRIS CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, Customization, Security, Social CRM, Integrations with 3rd-party Software

Sales Force Automation

8.9

Bitochon Sales CRM Portal

89%
9.2

IRIS CRM

92%
IRIS CRM ranks higher in 6/9 features

Customer data management / contact management

10.0
100%
1 Rating
9.0
90%
2 Ratings

Workflow management

9.0
90%
1 Rating
10.0
100%
2 Ratings

Territory management

9.0
90%
1 Rating
9.0
90%
2 Ratings

Opportunity management

10.0
100%
1 Rating
9.0
90%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.0
80%
1 Rating
9.0
90%
2 Ratings

Contract management

8.0
80%
1 Rating
10.0
100%
2 Ratings

Quote & order management

8.0
80%
1 Rating
9.0
90%
2 Ratings

Interaction tracking

10.0
100%
1 Rating
9.0
90%
2 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
9.0
90%
2 Ratings

Customer Service & Support

9.0

Bitochon Sales CRM Portal

90%
9.3

IRIS CRM

93%
IRIS CRM ranks higher in 3/3 features

Case management

9.0
90%
1 Rating
10.0
100%
2 Ratings

Call center management

9.0
90%
1 Rating
9.0
90%
1 Rating

Help desk management

9.0
90%
1 Rating
9.0
90%
2 Ratings

Marketing Automation

9.0

Bitochon Sales CRM Portal

90%
9.5

IRIS CRM

95%
Bitochon Sales CRM Portal ranks higher in 1/2 features

Lead management

10.0
100%
1 Rating
9.9
99%
2 Ratings

Email marketing

8.0
80%
1 Rating
9.0
90%
1 Rating

CRM Project Management

9.3

Bitochon Sales CRM Portal

93%
9.0

IRIS CRM

90%
Bitochon Sales CRM Portal ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
10.0
100%
2 Ratings

Billing and invoicing management

9.0
90%
1 Rating
8.1
81%
2 Ratings

Reporting

10.0
100%
1 Rating
9.0
90%
2 Ratings

CRM Reporting & Analytics

9.0

Bitochon Sales CRM Portal

90%
8.7

IRIS CRM

87%
Bitochon Sales CRM Portal ranks higher in 2/3 features

Forecasting

8.0
80%
1 Rating
9.0
90%
2 Ratings

Pipeline visualization

10.0
100%
1 Rating
9.0
90%
2 Ratings

Customizable reports

9.0
90%
1 Rating
8.0
80%
2 Ratings

Customization

8.8

Bitochon Sales CRM Portal

88%
9.2

IRIS CRM

92%
IRIS CRM ranks higher in 4/4 features

Custom fields

9.0
90%
1 Rating
9.0
90%
2 Ratings

Custom objects

8.0
80%
1 Rating
9.9
99%
2 Ratings

Scripting environment

9.0
90%
1 Rating
9.0
90%
2 Ratings

API for custom integration

9.0
90%
1 Rating
9.0
90%
2 Ratings

Security

9.0

Bitochon Sales CRM Portal

90%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
1 Rating
10.0
100%
2 Ratings

Role-based user permissions

9.0
90%
1 Rating
9.0
90%
2 Ratings

Social CRM

8.5

Bitochon Sales CRM Portal

85%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Social data

9.0
90%
1 Rating
10.0
100%
1 Rating

Social engagement

8.0
80%
1 Rating
9.0
90%
1 Rating

Integrations with 3rd-party Software

9.0

Bitochon Sales CRM Portal

90%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Marketing automation

9.0
90%
1 Rating
10.0
100%
1 Rating

Compensation management

9.0
90%
1 Rating
9.0
90%
1 Rating

Platform

10.0

Bitochon Sales CRM Portal

100%
8.0

IRIS CRM

80%
Bitochon Sales CRM Portal ranks higher in 1/1 features

Mobile access

10.0
100%
1 Rating
8.0
80%
2 Ratings

Attribute Ratings

  • IRIS CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Bitochon Sales CRM Portal

70%
1 Rating
10.0

IRIS CRM

100%
2 Ratings

Usability

Bitochon Sales CRM Portal

N/A
0 Ratings
9.0

IRIS CRM

90%
1 Rating

Support Rating

Bitochon Sales CRM Portal

N/A
0 Ratings
9.0

IRIS CRM

90%
1 Rating

Likelihood to Recommend

Bitochon Technologies

It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.
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Integrated Reporting Is Simple, LLC.

It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
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Pros

Bitochon Technologies

  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.
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Integrated Reporting Is Simple, LLC.

  • Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
  • Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
  • Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.
Read full review

Cons

Bitochon Technologies

  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
Read full review

Integrated Reporting Is Simple, LLC.

  • It needs a solid visual invigorate to stay aware of the occasions.
  • I have found it as a little pricey.
  • The execution timetable took longer than we had arranged.
  • The framework has a solid utility and usefulness, yet it looks somewhat dated.
Read full review

Pricing Details

Bitochon Sales CRM Portal

Starting Price

$0

Editions & Modules

Bitochon Sales CRM Portal editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    IRIS CRM

    Starting Price

    $0

    Editions & Modules

    IRIS CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Bitochon Technologies

      No answers on this topic

      Integrated Reporting Is Simple, LLC.

      It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
      Read full review

      Support Rating

      Bitochon Technologies

      No answers on this topic

      Integrated Reporting Is Simple, LLC.

      It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
      Read full review

      Alternatives Considered

      Bitochon Technologies

      Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
      Read full review

      Integrated Reporting Is Simple, LLC.

      By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
      Read full review

      Return on Investment

      Bitochon Technologies

      • Has really improved the productivity of the entire sales channel and operations team
      • Ease for accounts and other software integration
      • Improves overall interconnectivity of all departments
      Read full review

      Integrated Reporting Is Simple, LLC.

      • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
      • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
      • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
      Read full review

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