What users are saying about
4 Ratings
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Score 7.8 out of 100
4 Ratings
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Score 9 out of 100

Likelihood to Recommend

Bitochon Sales CRM Portal

It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bitochon Sales CRM Portal
8.9
IRIS CRM
9.2
Customer data management / contact management
Bitochon Sales CRM Portal
10.0
IRIS CRM
9.6
Workflow management
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.6
Territory management
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.0
Opportunity management
Bitochon Sales CRM Portal
10.0
IRIS CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
Bitochon Sales CRM Portal
8.0
IRIS CRM
8.7
Contract management
Bitochon Sales CRM Portal
8.0
IRIS CRM
9.7
Quote & order management
Bitochon Sales CRM Portal
8.0
IRIS CRM
9.0
Interaction tracking
Bitochon Sales CRM Portal
10.0
IRIS CRM
9.1
Channel / partner relationship management
Bitochon Sales CRM Portal
8.0
IRIS CRM
9.0

Customer Service & Support

Bitochon Sales CRM Portal
9.0
IRIS CRM
9.2
Case management
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.7
Call center management
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.0
Help desk management
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.0

Marketing Automation

Bitochon Sales CRM Portal
9.0
IRIS CRM
9.5
Lead management
Bitochon Sales CRM Portal
10.0
IRIS CRM
9.4
Email marketing
Bitochon Sales CRM Portal
8.0
IRIS CRM
9.5

CRM Project Management

Bitochon Sales CRM Portal
9.3
IRIS CRM
9.3
Task management
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.7
Billing and invoicing management
Bitochon Sales CRM Portal
9.0
IRIS CRM
8.9
Reporting
Bitochon Sales CRM Portal
10.0
IRIS CRM
9.3

CRM Reporting & Analytics

Bitochon Sales CRM Portal
9.0
IRIS CRM
9.1
Forecasting
Bitochon Sales CRM Portal
8.0
IRIS CRM
9.6
Pipeline visualization
Bitochon Sales CRM Portal
10.0
IRIS CRM
9.3
Customizable reports
Bitochon Sales CRM Portal
9.0
IRIS CRM
8.4

Customization

Bitochon Sales CRM Portal
8.8
IRIS CRM
9.0
Custom fields
Bitochon Sales CRM Portal
9.0
IRIS CRM
8.7
Custom objects
Bitochon Sales CRM Portal
8.0
IRIS CRM
9.4
Scripting environment
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.0
API for custom integration
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.0

Security

Bitochon Sales CRM Portal
9.0
IRIS CRM
9.3
Single sign-on capability
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.6
Role-based user permissions
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.0

Social CRM

Bitochon Sales CRM Portal
8.5
IRIS CRM
9.5
Social data
Bitochon Sales CRM Portal
9.0
IRIS CRM
10.0
Social engagement
Bitochon Sales CRM Portal
8.0
IRIS CRM
9.0

Integrations with 3rd-party Software

Bitochon Sales CRM Portal
9.0
IRIS CRM
9.8
Marketing automation
Bitochon Sales CRM Portal
9.0
IRIS CRM
10.0
Compensation management
Bitochon Sales CRM Portal
9.0
IRIS CRM
9.5

Platform

Bitochon Sales CRM Portal
10.0
IRIS CRM
8.6
Mobile access
Bitochon Sales CRM Portal
10.0
IRIS CRM
8.6

Pros

Bitochon Sales CRM Portal

  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

  • IRIS CRM is a specific application and we recently switched from other software to this and we have no regrets. We can perform all the functions from the management of tasks to customers so well with it. Email marketing is another edge of using it.
  • We highly admire the quality of the people that are in its support team since they are highly responsive.
  • Its reports contain many details and are much cleaner than our previous experience. Dialer/dialer metrics is another component that is helpful along with the scheduling feature.
Lisa-jess Brown | TrustRadius Reviewer

Cons

Bitochon Sales CRM Portal

  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

  • Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
  • Workflow customization is not easy for all users and can require some coding skills on the back end.
  • Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.
Anonymous | TrustRadius Reviewer

Usability

Bitochon Sales CRM Portal

No score
No answers yet
No answers on this topic

IRIS CRM

IRIS CRM 9.0
Based on 2 answers
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

Bitochon Sales CRM Portal

No score
No answers yet
No answers on this topic

IRIS CRM

IRIS CRM 9.0
Based on 2 answers
This software does give significant benefit to our company.
Lisa-jess Brown | TrustRadius Reviewer

Alternatives Considered

Bitochon Sales CRM Portal

Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

Bitochon Sales CRM Portal

  • Has really improved the productivity of the entire sales channel and operations team
  • Ease for accounts and other software integration
  • Improves overall interconnectivity of all departments
Prashant Choudhary | TrustRadius Reviewer

IRIS CRM

  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
Anonymous | TrustRadius Reviewer

Pricing Details

Bitochon Sales CRM Portal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

IRIS CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Bitochon Sales CRM Portal
7.0
IRIS CRM
9.4

Usability

Bitochon Sales CRM Portal
IRIS CRM
9.0

Support Rating

Bitochon Sales CRM Portal
IRIS CRM
9.0

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