What users are saying about
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62 Ratings
9 Ratings

Bitrix24

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62 Ratings
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Score 7.8 out of 100
9 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Cosential
Task Management
Bitrix24
7.9
Cosential
Gantt Charts
Bitrix24
7.5
Cosential
Scheduling
Bitrix24
7.3
Cosential
Workflow Automation
Bitrix24
7.7
Cosential
Mobile Access
Bitrix24
6.9
Cosential
Search
Bitrix24
7.3
Cosential
Visual planning tools
Bitrix24
7.7
Cosential

Communication

Bitrix24
7.6
Cosential
Chat
Bitrix24
7.6
Cosential
Notifications
Bitrix24
7.6
Cosential
Discussions
Bitrix24
7.9
Cosential
Surveys
Bitrix24
8.3
Cosential
Internal knowledgebase
Bitrix24
7.5
Cosential
Integrates with GoToMeeting
Bitrix24
7.1
Cosential
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Cosential
Integrates with Outlook
Bitrix24
7.4
Cosential

File Sharing & Management

Bitrix24
7.6
Cosential
Versioning
Bitrix24
7.5
Cosential
Video files
Bitrix24
7.1
Cosential
Audio files
Bitrix24
7.5
Cosential
Document collaboration
Bitrix24
7.9
Cosential
Access control
Bitrix24
7.6
Cosential
Advanced security features
Bitrix24
7.3
Cosential
Integrates with Google Drive
Bitrix24
7.9
Cosential
Device sync
Bitrix24
8.0
Cosential

Sales Force Automation

Bitrix24
Cosential
8.7
Customer data management / contact management
Bitrix24
Cosential
10.0
Workflow management
Bitrix24
Cosential
6.0
Territory management
Bitrix24
Cosential
9.0
Opportunity management
Bitrix24
Cosential
10.0
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Cosential
10.0
Interaction tracking
Bitrix24
Cosential
9.0
Channel / partner relationship management
Bitrix24
Cosential
7.0

Marketing Automation

Bitrix24
Cosential
7.5
Lead management
Bitrix24
Cosential
10.0
Email marketing
Bitrix24
Cosential
5.0

CRM Project Management

Bitrix24
Cosential
8.0
Task management
Bitrix24
Cosential
7.0
Reporting
Bitrix24
Cosential
9.0

CRM Reporting & Analytics

Bitrix24
Cosential
8.7
Forecasting
Bitrix24
Cosential
6.0
Pipeline visualization
Bitrix24
Cosential
10.0
Customizable reports
Bitrix24
Cosential
10.0

Customization

Bitrix24
Cosential
7.5
Custom fields
Bitrix24
Cosential
9.0
Custom objects
Bitrix24
Cosential
6.0

Security

Bitrix24
Cosential
10.0
Single sign-on capability
Bitrix24
Cosential
10.0
Role-based user permissions
Bitrix24
Cosential
10.0

Social CRM

Bitrix24
Cosential
5.0
Social data
Bitrix24
Cosential
5.0
Social engagement
Bitrix24
Cosential
5.0

Integrations with 3rd-party Software

Bitrix24
Cosential
5.0
Marketing automation
Bitrix24
Cosential
5.0

Platform

Bitrix24
Cosential
7.0
Mobile access
Bitrix24
Cosential
7.0

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Cosential

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Cosential Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Cosential
    10.0

    Usability

    Bitrix24
    7.7
    Cosential
    8.0

    Support Rating

    Bitrix24
    7.7
    Cosential
    8.0

    Add comparison