What users are saying about
86 Ratings
86 Ratings
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Score 8.1 out of 100
575 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Bitrix24 ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.4

Bitrix24

74%
7.3

HipChat (discontinued)

73%
Bitrix24 ranks higher in 5/7 features

Task Management

7.6
76%
19 Ratings
N/A
0 Ratings

Gantt Charts

7.1
71%
15 Ratings
N/A
0 Ratings

Scheduling

7.4
74%
16 Ratings
N/A
0 Ratings

Workflow Automation

7.6
76%
16 Ratings
N/A
0 Ratings

Mobile Access

7.2
72%
19 Ratings
7.3
73%
98 Ratings

Search

6.8
68%
17 Ratings
7.2
72%
104 Ratings

Visual planning tools

7.8
78%
17 Ratings
N/A
0 Ratings

Communication

7.4

Bitrix24

74%
7.3

HipChat (discontinued)

73%
Bitrix24 ranks higher in 7/8 features

Chat

7.8
78%
19 Ratings
7.7
77%
134 Ratings

Notifications

7.4
74%
19 Ratings
7.7
77%
132 Ratings

Discussions

7.8
78%
18 Ratings
6.5
65%
112 Ratings

Surveys

8.3
83%
13 Ratings
8.0
80%
36 Ratings

Internal knowledgebase

7.0
70%
16 Ratings
7.0
70%
43 Ratings

Integrates with GoToMeeting

7.0
70%
8 Ratings
7.0
70%
23 Ratings

Integrates with Gmail and Google Hangouts

6.8
68%
11 Ratings
N/A
0 Ratings

Integrates with Outlook

7.3
73%
10 Ratings
N/A
0 Ratings

File Sharing & Management

7.3

Bitrix24

73%
6.3

HipChat (discontinued)

63%
Bitrix24 ranks higher in 8/8 features

Versioning

7.1
71%
16 Ratings
N/A
0 Ratings

Video files

7.1
71%
14 Ratings
6.5
65%
86 Ratings

Audio files

6.8
68%
13 Ratings
6.8
68%
74 Ratings

Document collaboration

7.8
78%
20 Ratings
N/A
0 Ratings

Access control

7.1
71%
18 Ratings
6.5
65%
61 Ratings

Advanced security features

6.8
68%
16 Ratings
5.8
58%
51 Ratings

Integrates with Google Drive

7.8
78%
15 Ratings
6.0
60%
28 Ratings

Device sync

7.8
78%
16 Ratings
6.0
60%
56 Ratings

Attribute Ratings

  • Bitrix24 is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.5

Bitrix24

75%
20 Ratings
6.8

HipChat (discontinued)

68%
135 Ratings

Likelihood to Renew

Bitrix24

N/A
0 Ratings
9.8

HipChat (discontinued)

98%
2 Ratings

Usability

7.4

Bitrix24

74%
7 Ratings
7.2

HipChat (discontinued)

72%
8 Ratings

Support Rating

7.5

Bitrix24

75%
7 Ratings
7.0

HipChat (discontinued)

70%
10 Ratings

Implementation Rating

Bitrix24

N/A
0 Ratings
8.4

HipChat (discontinued)

84%
6 Ratings

Product Scalability

Bitrix24

N/A
0 Ratings
7.2

HipChat (discontinued)

72%
10 Ratings

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

HipChat (discontinued)

Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Anonymous | TrustRadius Reviewer

Pros

Bitrix24

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Oleg Galimov | TrustRadius Reviewer

HipChat (discontinued)

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Anonymous | TrustRadius Reviewer

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
  1. none
SaaS Edition
FreeFree
Start+14.402
CRM+41.402
Project+41.402
Standard59.402
Professional119.402
  1. none
  2. per month
Additional Pricing Details

HipChat (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per user

HipChat (discontinued) Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Likelihood to Renew

Bitrix24

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 9.8
Based on 2 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Anonymous | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.4
Based on 7 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 8 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Joe Tresca | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.5
Based on 7 answers
It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
Theo Alexander | TrustRadius Reviewer

HipChat (discontinued)

HipChat (discontinued) 7.0
Based on 10 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Ajay Akunuri | TrustRadius Reviewer

Implementation Rating

Bitrix24

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 8.4
Based on 6 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre | TrustRadius Reviewer

Alternatives Considered

Bitrix24

We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Eric Broz | TrustRadius Reviewer

Scalability

Bitrix24

No score
No answers yet
No answers on this topic

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

HipChat (discontinued)

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford | TrustRadius Reviewer

Screenshots

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