What users are saying about
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61 Ratings
1 Rating

Bitrix24

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61 Ratings
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Score 7.8 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

KROCK

I would recommend KROCK to those in the creative industry who struggle with keeping client communication neat, missing deadlines, and spending too much time on project management rather than focusing on their result. KROCK is a good backend system for the creative process.
Martin Alternes | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
KROCK
Task Management
Bitrix24
7.9
KROCK
Gantt Charts
Bitrix24
7.5
KROCK
Scheduling
Bitrix24
7.3
KROCK
Workflow Automation
Bitrix24
7.7
KROCK
Mobile Access
Bitrix24
6.9
KROCK
Search
Bitrix24
7.3
KROCK
Visual planning tools
Bitrix24
7.7
KROCK

Communication

Bitrix24
7.6
KROCK
Chat
Bitrix24
7.6
KROCK
Notifications
Bitrix24
7.6
KROCK
Discussions
Bitrix24
7.9
KROCK
Surveys
Bitrix24
8.3
KROCK
Internal knowledgebase
Bitrix24
7.5
KROCK
Integrates with GoToMeeting
Bitrix24
7.1
KROCK
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
KROCK
Integrates with Outlook
Bitrix24
7.4
KROCK

File Sharing & Management

Bitrix24
7.6
KROCK
Versioning
Bitrix24
7.5
KROCK
Video files
Bitrix24
7.1
KROCK
Audio files
Bitrix24
7.5
KROCK
Document collaboration
Bitrix24
7.9
KROCK
Access control
Bitrix24
7.6
KROCK
Advanced security features
Bitrix24
7.3
KROCK
Integrates with Google Drive
Bitrix24
7.9
KROCK
Device sync
Bitrix24
8.0
KROCK

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

KROCK

  • Good usability--for clients, the team, and freelancers
  • The feedback feature is useful--it reduced client communication errors substantially
  • Provides transparency and insight into the work process for my clients
  • Ability to create different versions and present each of them to the clients
  • Relevant step sequence and project dashboard
Martin Alternes | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

KROCK

No answers on this topic

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

KROCK

No score
No answers yet
No answers on this topic

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

KROCK

KROCK 10.0
Based on 1 answer
There is an online support chat available. And the KROCK team reached out to me for detailed feedback on the platform and suggestions for improvements, which is truly considerate of them. They are always very kind, positive, and easy to ask for help, which is a pleasure.
Martin Alternes | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

KROCK

Easier to use for our clients, which is important, as many of our clients only use the application for a short time and don't care to invest too much time or energy to learn the features. It has a clean and reliable dashboard and overall user interface.
Martin Alternes | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

KROCK

  • Saves a lot of time in communication, documentation, and project management
Martin Alternes | TrustRadius Reviewer

Screenshots

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    KROCK

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    KROCK Editions & Modules

    Edition
    Trial$01
    Solo$9,992
    Plus$693
    Pro$993
    EnterpriseCustom3
    1. per team
    2. per user
    3. per team
    Additional Pricing Details
    Save 20% on any plans, when you choose annual billing

    Rating Summary

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