What users are saying about
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60 Ratings
156 Ratings

Bitrix24

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60 Ratings
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Score 7.9 out of 100
156 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Oracle CRM

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Chris Edwards | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Oracle CRM
Task Management
Bitrix24
7.9
Oracle CRM
Gantt Charts
Bitrix24
7.5
Oracle CRM
Scheduling
Bitrix24
7.3
Oracle CRM
Workflow Automation
Bitrix24
7.7
Oracle CRM
Mobile Access
Bitrix24
6.9
Oracle CRM
Search
Bitrix24
7.3
Oracle CRM
Visual planning tools
Bitrix24
7.7
Oracle CRM

Communication

Bitrix24
7.6
Oracle CRM
Chat
Bitrix24
7.6
Oracle CRM
Notifications
Bitrix24
7.5
Oracle CRM
Discussions
Bitrix24
7.9
Oracle CRM
Surveys
Bitrix24
8.3
Oracle CRM
Internal knowledgebase
Bitrix24
7.5
Oracle CRM
Integrates with GoToMeeting
Bitrix24
7.0
Oracle CRM
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Oracle CRM
Integrates with Outlook
Bitrix24
7.4
Oracle CRM

File Sharing & Management

Bitrix24
7.6
Oracle CRM
Versioning
Bitrix24
7.5
Oracle CRM
Video files
Bitrix24
7.1
Oracle CRM
Audio files
Bitrix24
7.5
Oracle CRM
Document collaboration
Bitrix24
7.9
Oracle CRM
Access control
Bitrix24
7.6
Oracle CRM
Advanced security features
Bitrix24
7.3
Oracle CRM
Integrates with Google Drive
Bitrix24
7.9
Oracle CRM
Device sync
Bitrix24
8.0
Oracle CRM

Sales Force Automation

Bitrix24
Oracle CRM
7.3
Customer data management / contact management
Bitrix24
Oracle CRM
8.6
Workflow management
Bitrix24
Oracle CRM
6.7
Territory management
Bitrix24
Oracle CRM
6.5
Opportunity management
Bitrix24
Oracle CRM
7.4
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Oracle CRM
6.6
Contract management
Bitrix24
Oracle CRM
7.4
Quote & order management
Bitrix24
Oracle CRM
7.6
Interaction tracking
Bitrix24
Oracle CRM
7.3
Channel / partner relationship management
Bitrix24
Oracle CRM
7.8

Customer Service & Support

Bitrix24
Oracle CRM
7.3
Case management
Bitrix24
Oracle CRM
7.8
Call center management
Bitrix24
Oracle CRM
7.4
Help desk management
Bitrix24
Oracle CRM
6.5

Marketing Automation

Bitrix24
Oracle CRM
7.4
Lead management
Bitrix24
Oracle CRM
8.0
Email marketing
Bitrix24
Oracle CRM
6.8

CRM Project Management

Bitrix24
Oracle CRM
7.7
Task management
Bitrix24
Oracle CRM
8.0
Billing and invoicing management
Bitrix24
Oracle CRM
7.6
Reporting
Bitrix24
Oracle CRM
7.6

CRM Reporting & Analytics

Bitrix24
Oracle CRM
7.3
Forecasting
Bitrix24
Oracle CRM
7.8
Pipeline visualization
Bitrix24
Oracle CRM
7.2
Customizable reports
Bitrix24
Oracle CRM
7.0

Customization

Bitrix24
Oracle CRM
6.8
Custom fields
Bitrix24
Oracle CRM
8.3
Custom objects
Bitrix24
Oracle CRM
6.4
Scripting environment
Bitrix24
Oracle CRM
7.0
API for custom integration
Bitrix24
Oracle CRM
5.7

Security

Bitrix24
Oracle CRM
8.0
Single sign-on capability
Bitrix24
Oracle CRM
8.0
Role-based user permissions
Bitrix24
Oracle CRM
7.9

Social CRM

Bitrix24
Oracle CRM
7.2
Social data
Bitrix24
Oracle CRM
7.2
Social engagement
Bitrix24
Oracle CRM
7.2

Integrations with 3rd-party Software

Bitrix24
Oracle CRM
6.8
Marketing automation
Bitrix24
Oracle CRM
6.7
Compensation management
Bitrix24
Oracle CRM
6.8

Platform

Bitrix24
Oracle CRM
8.3
Mobile access
Bitrix24
Oracle CRM
8.3

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Oracle CRM

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Anonymous | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Bitrix24

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Performance

Bitrix24

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Online Training

Bitrix24

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Implementation Rating

Bitrix24

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Oracle CRM

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
R. Daniel Knapp | TrustRadius Reviewer

Scalability

Bitrix24

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Oracle CRM

  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Viktor Mulac | TrustRadius Reviewer

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Oracle CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Oracle CRM Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Oracle CRM
    8.4

    Usability

    Bitrix24
    7.7
    Oracle CRM
    8.6

    Reliability and Availability

    Bitrix24
    Oracle CRM
    9.0

    Performance

    Bitrix24
    Oracle CRM
    8.1

    Support Rating

    Bitrix24
    7.7
    Oracle CRM
    7.6

    Online Training

    Bitrix24
    Oracle CRM
    9.0

    Implementation Rating

    Bitrix24
    Oracle CRM
    7.7

    Scalability

    Bitrix24
    Oracle CRM
    9.0

    Add comparison