What users are saying about
92 Ratings
160 Ratings
92 Ratings
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Score 8.3 out of 100
160 Ratings
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Score 7.4 out of 100

Feature Set Ratings

    Project Management

    7.9

    Bitrix24

    79%

    Oracle CRM

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 7/7 features

    Task Management

    8.1
    81%
    19 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.6
    76%
    15 Ratings
    N/A
    0 Ratings

    Scheduling

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.2
    82%
    16 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.6
    76%
    19 Ratings
    N/A
    0 Ratings

    Search

    7.3
    73%
    17 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.3
    83%
    17 Ratings
    N/A
    0 Ratings

    Communication

    7.9

    Bitrix24

    79%

    Oracle CRM

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Chat

    8.3
    83%
    19 Ratings
    N/A
    0 Ratings

    Notifications

    7.8
    78%
    19 Ratings
    N/A
    0 Ratings

    Discussions

    8.2
    82%
    18 Ratings
    N/A
    0 Ratings

    Surveys

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.6
    76%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.4
    74%
    11 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.9
    79%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    7.8

    Bitrix24

    78%

    Oracle CRM

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Versioning

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Video files

    7.7
    77%
    14 Ratings
    N/A
    0 Ratings

    Audio files

    7.3
    73%
    13 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.3
    83%
    20 Ratings
    N/A
    0 Ratings

    Access control

    7.6
    76%
    18 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.4
    74%
    16 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.3
    83%
    15 Ratings
    N/A
    0 Ratings

    Device sync

    8.3
    83%
    16 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    7.7

    Oracle CRM

    77%
    Oracle CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.7
    87%
    24 Ratings

    Workflow management

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Territory management

    N/A
    0 Ratings
    6.9
    69%
    23 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.7
    77%
    22 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    6.9
    69%
    22 Ratings

    Contract management

    N/A
    0 Ratings
    7.8
    78%
    20 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.1
    81%
    21 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.9
    79%
    23 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.3
    83%
    20 Ratings

    Customer Service & Support

    Bitrix24

    Feature Set Not Supported
    N/A
    7.8

    Oracle CRM

    78%
    Oracle CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.2
    82%
    23 Ratings

    Call center management

    N/A
    0 Ratings
    8.1
    81%
    21 Ratings

    Help desk management

    N/A
    0 Ratings
    7.2
    72%
    23 Ratings

    Marketing Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    7.9

    Oracle CRM

    79%
    Oracle CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    21 Ratings

    Email marketing

    N/A
    0 Ratings
    7.3
    73%
    19 Ratings

    CRM Project Management

    Bitrix24

    Feature Set Not Supported
    N/A
    8.1

    Oracle CRM

    81%
    Oracle CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.9
    79%
    18 Ratings

    Reporting

    N/A
    0 Ratings
    7.9
    79%
    21 Ratings

    CRM Reporting & Analytics

    Bitrix24

    Feature Set Not Supported
    N/A
    7.8

    Oracle CRM

    78%
    Oracle CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.3
    83%
    22 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    7.7
    77%
    21 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.3
    73%
    23 Ratings

    Customization

    Bitrix24

    Feature Set Not Supported
    N/A
    7.2

    Oracle CRM

    72%
    Oracle CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    23 Ratings

    Custom objects

    N/A
    0 Ratings
    6.6
    66%
    23 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.3
    73%
    21 Ratings

    API for custom integration

    N/A
    0 Ratings
    6.5
    65%
    22 Ratings

    Security

    Bitrix24

    Feature Set Not Supported
    N/A
    8.5

    Oracle CRM

    85%
    Oracle CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    21 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.3
    83%
    23 Ratings

    Social CRM

    Bitrix24

    Feature Set Not Supported
    N/A
    8.1

    Oracle CRM

    81%
    Oracle CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.1
    81%
    17 Ratings

    Social engagement

    N/A
    0 Ratings
    8.1
    81%
    17 Ratings

    Integrations with 3rd-party Software

    Bitrix24

    Feature Set Not Supported
    N/A
    7.3

    Oracle CRM

    73%
    Oracle CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.5
    75%
    19 Ratings

    Compensation management

    N/A
    0 Ratings
    7.2
    72%
    16 Ratings

    Platform

    Bitrix24

    Feature Set Not Supported
    N/A
    9.6

    Oracle CRM

    96%
    Oracle CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    9.6
    96%
    18 Ratings

    Attribute Ratings

    • Bitrix24 is rated higher in 1 area: Support Rating
    • Oracle CRM is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.9

    Bitrix24

    79%
    20 Ratings
    8.7

    Oracle CRM

    87%
    24 Ratings

    Usability

    7.9

    Bitrix24

    79%
    7 Ratings
    8.6

    Oracle CRM

    86%
    2 Ratings

    Availability

    Bitrix24

    N/A
    0 Ratings
    9.0

    Oracle CRM

    90%
    2 Ratings

    Performance

    Bitrix24

    N/A
    0 Ratings
    8.1

    Oracle CRM

    81%
    4 Ratings

    Support Rating

    8.0

    Bitrix24

    80%
    7 Ratings
    7.6

    Oracle CRM

    76%
    4 Ratings

    Online Training

    Bitrix24

    N/A
    0 Ratings
    9.0

    Oracle CRM

    90%
    1 Rating

    Implementation Rating

    Bitrix24

    N/A
    0 Ratings
    7.7

    Oracle CRM

    77%
    4 Ratings

    Configurability

    Bitrix24

    N/A
    0 Ratings
    10.0

    Oracle CRM

    100%
    1 Rating

    Product Scalability

    Bitrix24

    N/A
    0 Ratings
    9.0

    Oracle CRM

    90%
    1 Rating

    Vendor post-sale

    Bitrix24

    N/A
    0 Ratings
    9.0

    Oracle CRM

    90%
    1 Rating

    Vendor pre-sale

    Bitrix24

    N/A
    0 Ratings
    9.0

    Oracle CRM

    90%
    1 Rating

    Likelihood to Recommend

    Bitrix24

    One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time. If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
    Read full review

    Oracle

    Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
    Read full review

    Pros

    Bitrix24

    • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
    • The ability to write letters directly from the system with the help of a binding for working mail.
    • The presence of an application for Android. This helps to get access anywhere.
    Read full review

    Oracle

    • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
    • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
    • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
    Read full review

    Cons

    Bitrix24

    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Read full review

    Oracle

    • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
    • The original implementation of Oracle CRM was a lengthy and involved process
    • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
    Read full review

    Pricing Details

    Bitrix24

    Starting Price

    $49 per month 5 Users

    Editions & Modules

    Bitrix24 editions and modules pricing
    EditionModules
    BASIC$49.001
    STANDARD$99.002
    PROFESSIONAL$199.003
    Enterprise$399.004
    Enterprise 250$399.005
    Enterprise 500$639.006
    Enterprise 1000$799.007

    Footnotes

    1. per month 5 Users
    2. per month 50 Users
    3. per month 100 Users
    4. per month 250 Users
    5. per month 250 Users
    6. per month 500 Users
    7. per month 1000 Users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Price per month when paying for 1 year.

    Oracle CRM

    Starting Price

    Editions & Modules

    Oracle CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Bitrix24

      This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
      Read full review

      Oracle

      I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
      Read full review

      Reliability and Availability

      Bitrix24

      No answers on this topic

      Oracle

      I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
      Read full review

      Performance

      Bitrix24

      No answers on this topic

      Oracle

      I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
      Read full review

      Support Rating

      Bitrix24

      It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
      Read full review

      Oracle

      Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
      Read full review

      Online Training

      Bitrix24

      No answers on this topic

      Oracle

      It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
      Read full review

      Implementation Rating

      Bitrix24

      No answers on this topic

      Oracle

      If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
      Read full review

      Alternatives Considered

      Bitrix24

      We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
      Read full review

      Oracle

      I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
      Read full review

      Scalability

      Bitrix24

      No answers on this topic

      Oracle

      In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
      Read full review

      Return on Investment

      Bitrix24

      • It definitely has a positive impact as it helps with collaboration and improves data health.
      • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
      • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
      Read full review

      Oracle

      • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
      Read full review

      Screenshots

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