Bitrix24 vs. Pigeon Messengr

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitrix24
Score 7.5 out of 10
N/A
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
$49
per month 5 Users
Pigeon Messengr
Score 9.0 out of 10
N/A
Based in New York City, Pigeon Messengr is a business communication platform that offers teams the flexibility to communicate their way. Pigeon Messengr provides businesses of all sizes with an integrated suite of communication tools to help streamline business communications. Employees can text, chat, set up video calls or voice calls, have private or group discussions, and more! The platform connects conversations across voice, video, and messages so you can pick up right where you…
$7
per month
Pricing
Bitrix24Pigeon Messengr
Editions & Modules
BASIC
$49.00
per month 5 Users
STANDARD
$99.00
per month 50 Users
PROFESSIONAL
$199.00
per month 100 Users
Enterprise
$399.00
per month 250 Users
Enterprise 250
$399.00
per month 250 Users
Enterprise 500
$639.00
per month 500 Users
Enterprise 1000
$799.00
per month 1000 Users
Starter
$7
per user
Professional
$14
per user
Business
$25
per user
Enterprise
$40
per user
Offerings
Pricing Offerings
Bitrix24Pigeon Messengr
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrice per month when paying for 1 year.Pricing is per user per month. Contact Pigeon Messengr for more information on pricing for your team.
More Pricing Information
Features
Bitrix24Pigeon Messengr
Project Management
Comparison of Project Management features of Product A and Product B
Bitrix24
8.3
22 Ratings
7% above category average
Pigeon Messengr
-
Ratings
Task Management7.622 Ratings00 Ratings
Gantt Charts8.017 Ratings00 Ratings
Scheduling9.719 Ratings00 Ratings
Workflow Automation7.719 Ratings00 Ratings
Mobile Access8.221 Ratings00 Ratings
Search8.019 Ratings00 Ratings
Visual planning tools8.720 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Bitrix24
8.6
22 Ratings
8% above category average
Pigeon Messengr
9.2
11 Ratings
15% above category average
Chat9.021 Ratings9.811 Ratings
Notifications9.022 Ratings8.111 Ratings
Discussions8.121 Ratings9.710 Ratings
Surveys8.715 Ratings00 Ratings
Internal knowledgebase8.319 Ratings00 Ratings
Integrates with GoToMeeting8.38 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.012 Ratings00 Ratings
Integrates with Outlook8.011 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Bitrix24
7.7
23 Ratings
3% below category average
Pigeon Messengr
8.0
10 Ratings
1% above category average
Versioning7.719 Ratings00 Ratings
Video files6.816 Ratings8.010 Ratings
Audio files7.015 Ratings8.010 Ratings
Document collaboration7.423 Ratings00 Ratings
Access control9.221 Ratings00 Ratings
Advanced security features8.419 Ratings00 Ratings
Integrates with Google Drive7.016 Ratings00 Ratings
Device sync8.219 Ratings00 Ratings
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Bitrix24Pigeon Messengr
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User Ratings
Bitrix24Pigeon Messengr
Likelihood to Recommend
9.0
(23 ratings)
9.0
(11 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.3
(10 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
10.0
(1 ratings)
Performance
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
9.5
(9 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Bitrix24Pigeon Messengr
Likelihood to Recommend
Bitrix24
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
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Team Messengr
Pigeon Messengr functions well as a general communication tool. In my experience, the only area it is not well suited for is transferring documents with specialized file formats. I also am not aware of what its auditability is like, but we are using it so it must be there.
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Pros
Bitrix24
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
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Team Messengr
  • Notifications - I can minimize the window while I'm working and new messages will pop up on my screen so I don't have to remember to check the channel.
  • Statuses - we always put up a status of what we're working on, I like how you can hover over user names and it will show you their statuses.
  • Overall look - I don't know if my company chose the color scheme but it's really sharp. Also love that I can use Dark Mode, easier on my eyes for sure!
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Cons
Bitrix24
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
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Team Messengr
  • Sometimes a message will get broken up and I am unable to view it all at once.
  • It would be nice if it had a way to select a message as being unread. I like to leave messages unread as reminders but sometimes need to just read them first.
  • It won't allow me to upload a picture because it has to be of a very small size. Would be more personal if I could use a picture on my profile.
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Likelihood to Renew
Bitrix24
It has become the central nervous system of the business and has constantly proven to be of value. We are not just renewing but might even upgrade to advanced Bitrix24 plans and will be adding more user licenses in the next 3 months. Bitrix24 has a sharper learning curve initially. However once it is surpassed, it opens doors to a range of creative deployment strategies
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Team Messengr
No answers on this topic
Usability
Bitrix24
It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
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Team Messengr
No answers on this topic
Reliability and Availability
Bitrix24
I can't recall any instance of unplanned outages over the past 1 year of use. Likewise for application errors. However note that, advanced users will have a learning curve
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Team Messengr
I've never had it be not available.
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Performance
Bitrix24
Technical performance is 10/10 so far. Cannot comment about integrations since we currently haven't tested those
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Team Messengr
Occasionally, files can take forever to upload and download, and the calendar integrations also don't work sometimes.
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Support Rating
Bitrix24
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
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Team Messengr
No answers on this topic
Online Training
Bitrix24
Overall the training was very comprehensive. The trainer did provider necessary additional reading materials as well. However the general approach at Bitrix24 is to divert users to self-help documentation and videos. It is recommended that atleast 1-2 personnel in the organization be "Bitrix24 experts" so that lower phases of training requirements are covered internally itself. Also the best part about Bitrix24 is that not all users need to go very deep while using it. We have multiple counsellors who started using it on day 2 without any major hiccups
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Team Messengr
No answers on this topic
Alternatives Considered
Bitrix24
In fact, I use both, but in different ways, monday to control the internal agenda, Bitrix for all other parts within the company, such as task control, chat with employees and with calendar also for control in two systems. Bitrix is ​​more complete and has many more features, but its purpose is also different from monday.
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Team Messengr
Pigeon Messengr has everything in one, although there are some things that could be improved, what product doesn't? I prefer it over some of the other platforms because it is more organized for our business needs and communications, and it has several updates a month to make sure everything is working properly.
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Scalability
Bitrix24
The scalability and reliability is almost 9.5/10 to be honest. We istarted with Bitrix24 for just 2 functions and now have expanded its usage to 2 more. In terms of users, every full-time employee (FTE) now uses Bitrix24 without fail. We are also working on giving limited/partial access to external service providers
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Team Messengr
I have not noticed any issues for a company of about 400 employees. I imagine the channel functionality would enable fairly unlimited scaling.
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Return on Investment
Bitrix24
  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
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Team Messengr
  • Positive - less time wasted on emails
  • Positive - less expensive than having a chat tool and a video tool (and phones!)
  • Negative - sometimes tone is hard to convey in text, and this has led to a couple of misunderstandings
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ScreenShots

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of