What users are saying about
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60 Ratings
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Top Rated
601 Ratings

Bitrix24

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60 Ratings
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Score 7.9 out of 100

SharpSpring

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Top Rated
601 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

SharpSpring

SharpSpring would work really well with a team of salespeople because tasks can be assigned to each user of the system. The sales pipelines gives a visual of where prospects are in the sales process. SharpSpring is less appropriate when sales is not a large part of the organization or not every user is up for using the system.
Kaila Troia | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
SharpSpring
Task Management
Bitrix24
7.9
SharpSpring
Gantt Charts
Bitrix24
7.5
SharpSpring
Scheduling
Bitrix24
7.3
SharpSpring
Workflow Automation
Bitrix24
7.7
SharpSpring
Mobile Access
Bitrix24
6.9
SharpSpring
Search
Bitrix24
7.3
SharpSpring
Visual planning tools
Bitrix24
7.7
SharpSpring

Communication

Bitrix24
7.6
SharpSpring
Chat
Bitrix24
7.6
SharpSpring
Notifications
Bitrix24
7.5
SharpSpring
Discussions
Bitrix24
7.9
SharpSpring
Surveys
Bitrix24
8.3
SharpSpring
Internal knowledgebase
Bitrix24
7.5
SharpSpring
Integrates with GoToMeeting
Bitrix24
7.0
SharpSpring
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
SharpSpring
Integrates with Outlook
Bitrix24
7.4
SharpSpring

File Sharing & Management

Bitrix24
7.6
SharpSpring
Versioning
Bitrix24
7.5
SharpSpring
Video files
Bitrix24
7.1
SharpSpring
Audio files
Bitrix24
7.5
SharpSpring
Document collaboration
Bitrix24
7.9
SharpSpring
Access control
Bitrix24
7.6
SharpSpring
Advanced security features
Bitrix24
7.3
SharpSpring
Integrates with Google Drive
Bitrix24
7.9
SharpSpring
Device sync
Bitrix24
8.0
SharpSpring

Email & Online Marketing

Bitrix24
SharpSpring
7.8
WYSIWYG email editor
Bitrix24
SharpSpring
7.0
Dynamic content
Bitrix24
SharpSpring
8.3
Ability to test dynamic content
Bitrix24
SharpSpring
8.3
Landing pages
Bitrix24
SharpSpring
7.0
A/B testing
Bitrix24
SharpSpring
8.5
Mobile optimization
Bitrix24
SharpSpring
6.3
Email deliverability reporting
Bitrix24
SharpSpring
7.8
List management
Bitrix24
SharpSpring
8.7
Triggered drip sequences
Bitrix24
SharpSpring
8.5

Lead Management

Bitrix24
SharpSpring
8.5
Lead nurturing
Bitrix24
SharpSpring
8.6
Lead scoring and grading
Bitrix24
SharpSpring
8.3
Data quality management
Bitrix24
SharpSpring
8.5
Automated sales alerts and tasks
Bitrix24
SharpSpring
8.6

Campaign Management

Bitrix24
SharpSpring
8.0
Calendaring
Bitrix24
SharpSpring
8.0
Event/webinar marketing
Bitrix24
SharpSpring
7.9

Social Media Marketing

Bitrix24
SharpSpring
6.9
Social sharing and campaigns
Bitrix24
SharpSpring
6.6
Social profile integration
Bitrix24
SharpSpring
7.2

Reporting & Analytics

Bitrix24
SharpSpring
7.5
Dashboards
Bitrix24
SharpSpring
7.4
Standard reports
Bitrix24
SharpSpring
8.2
Custom reports
Bitrix24
SharpSpring
7.0

Platform & Infrastructure

Bitrix24
SharpSpring
8.0
API
Bitrix24
SharpSpring
7.5
Role-based workflow & approvals
Bitrix24
SharpSpring
8.2
Customizability
Bitrix24
SharpSpring
7.7
Integration with Salesforce.com
Bitrix24
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
Bitrix24
SharpSpring
8.4
Integration with SugarCRM
Bitrix24
SharpSpring
8.3

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

SharpSpring

  • Moves deals through the sales process. It's very easy to update the sales pipeline.
  • Ease of use. It was very easy for me to learn SharpSpring and continue to use it.
  • Adding contacts and opportunities is simple, and it will warn the user before creating a duplicate contact.
Jason Carlage | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

Bitrix24

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.1
Based on 30 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

Bitrix24

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

SharpSpring

  • We have seen tremendous ROI with this too, as it helps us capture more leads and help predict their value.
  • There is a savings on the time-spent by Sales & Marketing. The tools give us enhanced visibility and make repetitive tasks easy.
  • SharpSpring is a Sales enabler, with features like Lead Assignment and Opportunity Flow. As we have scaled our organization, this system helps make it possible.
Andy Friedman | TrustRadius Reviewer

Screenshots

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    SharpSpring

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    SharpSpring Editions & Modules

    Edition
    1,000 Contacts$3991
    2,500 Contacts$4991
    5,000 Contacts$6991
    10,000 Contacts$8991
    20,000 Contacts$1,2991
    1. per month
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    SharpSpring
    7.9

    Likelihood to Renew

    Bitrix24
    SharpSpring
    8.1

    Usability

    Bitrix24
    7.7
    SharpSpring
    8.2

    Reliability and Availability

    Bitrix24
    SharpSpring
    5.9

    Performance

    Bitrix24
    SharpSpring
    5.6

    Support Rating

    Bitrix24
    7.7
    SharpSpring
    8.7

    Online Training

    Bitrix24
    SharpSpring
    4.5

    Implementation Rating

    Bitrix24
    SharpSpring
    8.0

    Scalability

    Bitrix24
    SharpSpring
    3.6

    Add comparison