What users are saying about
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60 Ratings
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Top Rated
452 Ratings

Bitrix24

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60 Ratings
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Score 7.9 out of 100

Wrike

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Top Rated
452 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Wrike

Wrike works great for collaborative work, work with designs/images/videos - you can make comments right inside files, even videos. Wrike works well for projects with lots of dependencies as well as short tasks.Wrike is not a perfect solution for AB testing projects. But, it is the best solution I have tried. There are a few AB testing PM tools, but while they are more customized, Wrike is more robust.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Wrike
7.8
Task Management
Bitrix24
7.9
Wrike
8.7
Gantt Charts
Bitrix24
7.5
Wrike
7.8
Scheduling
Bitrix24
7.3
Wrike
8.0
Workflow Automation
Bitrix24
7.7
Wrike
7.6
Mobile Access
Bitrix24
6.9
Wrike
7.4
Search
Bitrix24
7.3
Wrike
Visual planning tools
Bitrix24
7.7
Wrike
Resource Management
Bitrix24
Wrike
8.1
Team Collaboration
Bitrix24
Wrike
8.6
Support for Agile Methodology
Bitrix24
Wrike
7.7
Support for Waterfall Methodology
Bitrix24
Wrike
7.9
Document Management
Bitrix24
Wrike
7.4
Email integration
Bitrix24
Wrike
7.6
Timesheet Tracking
Bitrix24
Wrike
7.5
Change request and Case Management
Bitrix24
Wrike
7.7
Budget and Expense Management
Bitrix24
Wrike
7.0

Communication

Bitrix24
7.6
Wrike
Chat
Bitrix24
7.6
Wrike
Notifications
Bitrix24
7.5
Wrike
Discussions
Bitrix24
7.9
Wrike
Surveys
Bitrix24
8.3
Wrike
Internal knowledgebase
Bitrix24
7.5
Wrike
Integrates with GoToMeeting
Bitrix24
7.0
Wrike
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Wrike
Integrates with Outlook
Bitrix24
7.4
Wrike

File Sharing & Management

Bitrix24
7.6
Wrike
Versioning
Bitrix24
7.5
Wrike
Video files
Bitrix24
7.1
Wrike
Audio files
Bitrix24
7.5
Wrike
Document collaboration
Bitrix24
7.9
Wrike
Access control
Bitrix24
7.6
Wrike
Advanced security features
Bitrix24
7.3
Wrike
Integrates with Google Drive
Bitrix24
7.9
Wrike
Device sync
Bitrix24
8.0
Wrike

Professional Services Automation

Bitrix24
Wrike
7.7
Quotes/estimates
Bitrix24
Wrike
8.2
Invoicing
Bitrix24
Wrike
7.3
Project & financial reporting
Bitrix24
Wrike
7.5
Integration with accounting software
Bitrix24
Wrike
8.0

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Wrike

  • Wrike makes it very easy to create objects/tasks with features like an Outlook add-in to simply select a message and convert it to a task.
  • Wrike also provides us workflows for task management, which is very important for our Change Approval Board processes.
  • The ability to access Wrike via mobile app, website, and/or desktop client makes it very versatile and ensures the ability to access your tasks/tickets from anywhere.
Anonymous | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Wrike

  • User intuitiveness: While robust is a definite plus, it does take a fair amount of 'trial and error' hours to determine what all Wrike has to offer and how best to utilize it. More situational-based tutorials / videos would be a good next move.
  • Best practices: While we eventually developed our own company's best practices, it took several moths to be familiar enough with the options to get there. I'd love to see Wrike deploy some 'best practice' standards (examples from other similar company use cases) for how to interact with and get the most out of the software.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Bitrix24

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.8
Based on 54 answers
Wrike is a free resource for us currently, we moved off the subscription as the team had some adjustments. If we were to go back to a paid model or require more time reporting I'd have to look at alternatives such as Podio. I am the sole manager of Wrike currently internally, and would like to get more people on board to justify the cost
Carl Grivakis | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Wrike

Wrike 8.9
Based on 32 answers
Wrike was difficult to learn at first. But with videos, emails on tips and tricks, I've been able to adapt. However, it's been difficult to convince other departments to use the program as it can be a bit overwhelming at first. I don't know what the solution is, other than to keep using it. Perhaps a template as a start for newbies?
Alisha Aschmann | TrustRadius Reviewer

Reliability and Availability

Bitrix24

No score
No answers yet
No answers on this topic

Wrike

Wrike 9.1
Based on 18 answers
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Cristi Radulian | TrustRadius Reviewer

Performance

Bitrix24

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 10 answers
For the most part, Wrike works very well. Every so often, the Apple/Mac application can be slow to load. Sometimes it requires a refresh and it is working fine again. I have not figured out if it is the software or just a computer issue
Anonymous | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Wrike

Wrike 8.7
Based on 92 answers
Wrike's customer support is top-notch! There are so many ways to get answers from Wrike - from their blog, videos online, community forum, contacting customer support. Whatever way you choose, you'll have an answer within 24 hours, often within just a few hours. I love my customer success manager because she meets with me via Zoom every quarter to show me new product updates, tips and tricks, and talk through any issues or wishes I have with the system. She then provides me with regular status updates on product suggestions I've made. It's awesome!
Stephanie A. Wilson, MBA | TrustRadius Reviewer

In-Person Training

Bitrix24

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 2 answers
We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.
Anonymous | TrustRadius Reviewer

Online Training

Bitrix24

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 4 answers
Wrike does a great job of provide a breadth of videos for learning their program. This includes a 'getting started' sett of videos along with a collection of more in depth videos to assist more experienced users. Combined with their excellent chat support learning wrike is easy and it includes easy access to best practices.
John Hansknecht | TrustRadius Reviewer

Implementation Rating

Bitrix24

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.3
Based on 21 answers
I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask
Sherrie Besecker | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Wrike

Wrike is much more robust, feature rich, and customizable than both Basecamp and Trello. While Board view is very similar to Trello, Wrike is much more adaptable and scaleable than Trello. Trello seems better suited to smaller operations. monday.com is the only project management software that is comparable to the functionality of Wrike. I actually prefer many of the customizations of monday.com to those of Wrike. monday.com also allows many guest accounts that can access the projects, while Wrike limits users. That being said, Wrike excels against monday.com in terms of viewing options and creating reports. I believe either monday.com or Wrike to be excellent fits for our organization, but in terms of individual usability, Wrike is the superior choice for us.
Anonymous | TrustRadius Reviewer

Scalability

Bitrix24

No score
No answers yet
No answers on this topic

Wrike

Wrike 7.7
Based on 2 answers
Based on our experience, Wrike is very scalable. Our only issue is that you have to by seats (licenses) in certain increments. For example, when we started using Wrike we only needed 3 seats but we could not purchase any less than 5 so we were paying for 2 extra seats that weren't being used. We still currently have an extra seat open.
Anonymous | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Wrike

  • I was able to use time-tracking and project reporting in Wrike, combined with data from our Marketing automation system, to measurably demonstrate the business impact our Creative Team was having on our Marketing goals.
  • That business impact project successfully made the case that hiring a new designer was a higher priority than other potential open positions at the time.
  • While it is sometimes difficult not having a dedicated project manager, Wrike has made it possible for our team to not fill that position for several years when we absolutely would have needed one with previous systems.
Rand Habegger | TrustRadius Reviewer

Screenshots

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Wrike

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Wrike Editions & Modules

    Edition
    Wrike Free$0
    Wrike Professional$492
    Wrike EnterpriseRequest a quote
    Wrike for MarketersRequest a quote
    Wrike for Professional ServicesRequest a quote
    Wrike Business$1244
    1. per 5 users/month
    2. per 5 users/month
    Additional Pricing Details
    Every premium plan begins with a 14-day trial period.

    Rating Summary

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