Bitrix24 vs. Zimbra Email & Collaboration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitrix24
Score 7.6 out of 10
N/A
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
$49
per month 5 Users
Zimbra Email & Collaboration
Score 6.9 out of 10
N/A
Zimbra offers social collaboration software.N/A
Pricing
Bitrix24Zimbra Email & Collaboration
Editions & Modules
BASIC
$49.00
per month 5 Users
STANDARD
$99.00
per month 50 Users
PROFESSIONAL
$199.00
per month 100 Users
Enterprise
$399.00
per month 250 Users
Enterprise 250
$399.00
per month 250 Users
Enterprise 500
$639.00
per month 500 Users
Enterprise 1000
$799.00
per month 1000 Users
No answers on this topic
Offerings
Pricing Offerings
Bitrix24Zimbra Email & Collaboration
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrice per month when paying for 1 year.
More Pricing Information
Features
Bitrix24Zimbra Email & Collaboration
Project Management
Comparison of Project Management features of Product A and Product B
Bitrix24
8.2
22 Ratings
5% above category average
Zimbra Email & Collaboration
9.0
6 Ratings
15% above category average
Task Management7.522 Ratings9.86 Ratings
Gantt Charts8.017 Ratings8.13 Ratings
Scheduling9.619 Ratings9.85 Ratings
Workflow Automation7.619 Ratings7.23 Ratings
Mobile Access8.021 Ratings9.76 Ratings
Search8.019 Ratings9.86 Ratings
Visual planning tools8.720 Ratings8.53 Ratings
Communication
Comparison of Communication features of Product A and Product B
Bitrix24
8.5
22 Ratings
7% above category average
Zimbra Email & Collaboration
6.8
9 Ratings
16% below category average
Chat9.021 Ratings7.07 Ratings
Notifications8.922 Ratings6.48 Ratings
Discussions8.121 Ratings2.07 Ratings
Surveys8.715 Ratings7.72 Ratings
Internal knowledgebase8.319 Ratings7.73 Ratings
Integrates with GoToMeeting8.38 Ratings7.63 Ratings
Integrates with Gmail and Google Hangouts9.012 Ratings8.04 Ratings
Integrates with Outlook8.011 Ratings7.53 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Bitrix24
7.7
23 Ratings
3% below category average
Zimbra Email & Collaboration
6.4
10 Ratings
21% below category average
Versioning7.719 Ratings5.99 Ratings
Video files6.916 Ratings3.89 Ratings
Audio files7.215 Ratings3.89 Ratings
Document collaboration7.323 Ratings5.99 Ratings
Access control9.221 Ratings8.75 Ratings
Advanced security features8.419 Ratings9.76 Ratings
Integrates with Google Drive7.016 Ratings6.62 Ratings
Device sync8.019 Ratings6.64 Ratings
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Bitrix24Zimbra Email & Collaboration
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User Ratings
Bitrix24Zimbra Email & Collaboration
Likelihood to Recommend
9.0
(23 ratings)
7.5
(10 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.3
(10 ratings)
7.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.4
(9 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Bitrix24Zimbra Email & Collaboration
Likelihood to Recommend
Bitrix24
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
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Synacor
Zimbra is great for an email system for a medium or large organization with appropriate IT staffing. The system is easy to use for end-users, and has a fantastic web interface. Unfortunately, it is overly complex, when considering staffing requirements and price, when compared with Office 365 or Google Apps for smaller organizations. For other education customers, it is hard to compete with Microsoft and Google providing their services for "Free" now though
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Pros
Bitrix24
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
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Synacor
  • Filter emails with specific information required.
  • Very good storage capacity.
  • Has a mobile version and another web.
  • It has a friendly and modern graphic interface.
  • It is compatible with all operating systems.
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Cons
Bitrix24
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
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Synacor
  • Zimbra's mobile application leaves much to be desired; it is its weakest point.
  • This forces the use of third-party applications on smartphones, which only offer a more or less complete integration with the ActiveSync protocol.
  • Zimbra allows for an on-premise scenario, which is not for everyone, especially considering that the trend nowadays is to outsource email; in any case, it also offers this alternative.
  • The cost of Zimbra as a SaaS solution comes too close to that of more widely adopted competing options.
  • Zimbra lacks a robust integrated chat system, which its competitors offer.
  • It lacks AI integration.
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Likelihood to Renew
Bitrix24
It has become the central nervous system of the business and has constantly proven to be of value. We are not just renewing but might even upgrade to advanced Bitrix24 plans and will be adding more user licenses in the next 3 months. Bitrix24 has a sharper learning curve initially. However once it is surpassed, it opens doors to a range of creative deployment strategies
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Synacor
No answers on this topic
Usability
Bitrix24
It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
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Synacor
The web usability of the solution is adequate, with all functions integrated into a single interface. However, it is important to note that in the desktop environment, it lacks its own application and relies on ActiveSync synchronization with reference solutions like Outlook or Thunderbird. Some features, such as the briefcase, will be excluded. The same happens on smartphones.It is also common for competing solutions to include integrated chat or video call tools, which Zimbra lacks. These shortcomings are among the most frequently requested by users.
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Reliability and Availability
Bitrix24
I can't recall any instance of unplanned outages over the past 1 year of use. Likewise for application errors. However note that, advanced users will have a learning curve
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Synacor
No answers on this topic
Performance
Bitrix24
Technical performance is 10/10 so far. Cannot comment about integrations since we currently haven't tested those
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Synacor
No answers on this topic
Support Rating
Bitrix24
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
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Synacor
No answers on this topic
Online Training
Bitrix24
Overall the training was very comprehensive. The trainer did provider necessary additional reading materials as well. However the general approach at Bitrix24 is to divert users to self-help documentation and videos. It is recommended that atleast 1-2 personnel in the organization be "Bitrix24 experts" so that lower phases of training requirements are covered internally itself. Also the best part about Bitrix24 is that not all users need to go very deep while using it. We have multiple counsellors who started using it on day 2 without any major hiccups
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Synacor
No answers on this topic
Implementation Rating
Bitrix24
No answers on this topic
Synacor
Overall, we were satisfied with the implementation. We perhaps should have spent more time consulting with Zimbra or others regarding best practices but as we got to know the system better we were able to make changes relatively easily after the fact.
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Alternatives Considered
Bitrix24
In fact, I use both, but in different ways, monday to control the internal agenda, Bitrix for all other parts within the company, such as task control, chat with employees and with calendar also for control in two systems. Bitrix is ​​more complete and has many more features, but its purpose is also different from monday.
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Synacor
Zimbra is a significantly cheaper option than one of the Microsoft solutions, such as Exchange. It is able to run in a free environment, as it is in the case of Linux. It offers the advantages of a powerful mail manager, such as indexed searches and the integration of contacts and notes, all in one platform. It is constantly updated and the operation of its connection in mobile equipment is remarkable and very efficient. Additionally, it is able to easily integrate with Outlook solutions with its connector, which brings all the benefits of Zimbra to the user under the interface known as "mail manager." So far, I have been using Zimbra for several years and I have not missed my previous work platforms.
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Scalability
Bitrix24
The scalability and reliability is almost 9.5/10 to be honest. We istarted with Bitrix24 for just 2 functions and now have expanded its usage to 2 more. In terms of users, every full-time employee (FTE) now uses Bitrix24 without fail. We are also working on giving limited/partial access to external service providers
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Synacor
No answers on this topic
Return on Investment
Bitrix24
  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
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Synacor
  • Zimbra is a cheaper email service than other similar platforms and in my point of view offers better features, that's why the company migrated services to this platform several years ago and without a doubt, it has been the best investment.
  • Zimbra has a more user-friendly interface for employees, this has improved response times to external customers of the company.
  • The implementation of Zimbra in the company motivated the IT engineering department to make improvements in open source to adapt it to the needs of the company.
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ScreenShots

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of

Zimbra Email & Collaboration Screenshots

Screenshot of Screenshot of Screenshot of