Likelihood to Recommend
[BizConnect] is a great tool for all those people who are messy in managing their contacts and want things to get managed. It is a comprehensive tool even for a large number of business cards. One can share contact to anyone using this tool without facing any difficulty. It manages contacts so well and I can get access to any of the contact very easily. It has some flaws like the customer support team and Subscription rate.
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This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Read full review Pros Transcribe business card data that can be easily exported into Excel. Great customer support. I had several questions and they always promptly reply. App is super intuitive to use. Can scan a stack of business cards within minutes. Read full review Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital! Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client. The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step. Read full review Cons Its interface is a bit tricky. Its charges [feel] outrageous and unfair to some extent. Although its scanning is accurate, it takes time and I think this is the point where it needs improvement as scanning should be fast. Read full review The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed. Read full review Usability
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
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They have always been incredibly responsive to my questions. They have a great chat feature within their application for asking questions. Their replies show up directly within the app. Super easy functionality to use. On my own accord, I even reached out to the CEO of the company and have had a great dialogue with him on LinkedIn.
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CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
Read full review Alternatives Considered CamCard
was a bit slow and pathetic tool for the management of business contacts. I really didn't admire the scanning feature of the
which is the most exceptional feature of BizConnect. Moreover,
didn't organize cards in a way BizConnect organizes. and the
didn't work well according to my needs and demands.
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Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
Read full review Return on Investment It has as such no negative impact on our business. We can make better relationships with our business contacts. It made it swift for us to find the contact of our need. Read full review CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product. The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates. It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted. Read full review