BizConnect vs. CallRail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BizConnect
Score 8.7 out of 10
Small Businesses (1-50 employees)
BizConnect is a cloud-based business card systematization solutions for professionals and business organizations. The mobile application manages business cards and contacts at the click of a button. The vendor provides its features as: Primary Features ● Accurate card scanning and storage- BizConnect facilitates 100% accurate visiting card scanning. This application will never get the visiting card details wrong, due to stringent leveraging of OCR and…N/A
CallRail
Score 6.9 out of 10
N/A
CallRail offers phone call tracking, recording and analytics.
$30
per month per user
Pricing
BizConnectCallRail
Editions & Modules
No answers on this topic
Lead Center (requires Call Tracking plan)
$30
per month per user
Call Tracking
$45
per month
Conversation Analytics (Call Tracking + Conversation Intelligence)
$95
per month
Marketing Analytics (Call and Form Tracking)
$95
per month
Analytics Suite
$145
per month
Offerings
Pricing Offerings
BizConnectCallRail
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
BizConnectCallRail
Considered Both Products
BizConnect
Chose BizConnect
The speed and working with Cloze was slow compared to BizConnect and the system of Cloze was buggy and this was the major reason behind our switch to Bizconnect. Although the price of Cloze was less than BizConnect the features, speed, and ease Bizconnect provides is amazing.
CallRail

No answer on this topic

Top Pros
Top Cons
User Ratings
BizConnectCallRail
Likelihood to Recommend
8.5
(7 ratings)
5.8
(35 ratings)
Usability
-
(0 ratings)
8.6
(6 ratings)
Support Rating
9.6
(2 ratings)
8.8
(13 ratings)
User Testimonials
BizConnectCallRail
Likelihood to Recommend
BizConnect
[BizConnect] is a great tool for all those people who are messy in managing their contacts and want things to get managed. It is a comprehensive tool even for a large number of business cards. One can share contact to anyone using this tool without facing any difficulty. It manages contacts so well and I can get access to any of the contact very easily. It has some flaws like the customer support team and Subscription rate.
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CallRail
This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
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Pros
BizConnect
  • Transcribe business card data that can be easily exported into Excel.
  • Great customer support. I had several questions and they always promptly reply.
  • App is super intuitive to use. Can scan a stack of business cards within minutes.
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CallRail
  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
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Cons
BizConnect
  • Its interface is a bit tricky.
  • Its charges [feel] outrageous and unfair to some extent.
  • Although its scanning is accurate, it takes time and I think this is the point where it needs improvement as scanning should be fast.
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CallRail
  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
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Usability
BizConnect
No answers on this topic
CallRail
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
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Support Rating
BizConnect
They have always been incredibly responsive to my questions. They have a great chat feature within their application for asking questions. Their replies show up directly within the app. Super easy functionality to use. On my own accord, I even reached out to the CEO of the company and have had a great dialogue with him on LinkedIn.
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CallRail
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
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Alternatives Considered
BizConnect
CamCard was a bit slow and pathetic tool for the management of business contacts. I really didn't admire the scanning feature of the CamCard which is the most exceptional feature of BizConnect. Moreover, CamCard didn't organize cards in a way BizConnect organizes. and the CamCard didn't work well according to my needs and demands.
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CallRail
Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
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Return on Investment
BizConnect
  • It has as such no negative impact on our business.
  • We can make better relationships with our business contacts.
  • It made it swift for us to find the contact of our need.
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CallRail
  • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
  • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
  • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
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