What users are saying about
19 Ratings
38 Ratings
19 Ratings
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Score 8.7 out of 100
38 Ratings
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Score 7.1 out of 100

Attribute Ratings

  • BizConnect is rated higher in 1 area: Support Rating
  • GoldMine is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

BizConnect

85%
7 Ratings
9.0

GoldMine

90%
13 Ratings

Likelihood to Renew

BizConnect

N/A
0 Ratings
4.6

GoldMine

46%
3 Ratings

Usability

BizConnect

N/A
0 Ratings
8.0

GoldMine

80%
1 Rating

Availability

BizConnect

N/A
0 Ratings
10.0

GoldMine

100%
2 Ratings

Performance

BizConnect

N/A
0 Ratings
7.0

GoldMine

70%
4 Ratings

Support Rating

9.6

BizConnect

96%
2 Ratings
8.1

GoldMine

81%
6 Ratings

In-Person Training

BizConnect

N/A
0 Ratings
10.0

GoldMine

100%
1 Rating

Implementation Rating

BizConnect

N/A
0 Ratings
9.0

GoldMine

90%
3 Ratings

Configurability

BizConnect

N/A
0 Ratings
8.0

GoldMine

80%
1 Rating

Product Scalability

BizConnect

N/A
0 Ratings
9.0

GoldMine

90%
1 Rating

Likelihood to Recommend

BizConnect

[BizConnect] is a great tool for all those people who are messy in managing their contacts and want things to get managed. It is a comprehensive tool even for a large number of business cards. One can share contact to anyone using this tool without facing any difficulty. It manages contacts so well and I can get access to any of the contact very easily. It has some flaws like the customer support team and Subscription rate.
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GoldMine

I believe GoldMine is well suited to keep track of customer contact automatically, so your customers needs are met. I also like keeping track of my emails and customer contact notes, this way I always know what they need quickly. I like to keep reminders on certain customer request or pricing for certain items. We use GoldMine in unison with Traverse for placing orders . I would love GoldMine more if they had the abilities to place orders through the app , rather than using an additional tool.
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Pros

BizConnect

  • Transcribe business card data that can be easily exported into Excel.
  • Great customer support. I had several questions and they always promptly reply.
  • App is super intuitive to use. Can scan a stack of business cards within minutes.
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GoldMine

  • Flexibility to use different views of the data very easily and establish functional views by user or department requirement.
  • Ability to categorize contacts by group(s) or actually have them in separate databases.
  • As much or as little automation as you wish to implement.
  • We implemented Goldmine ourselves after making sure the Server Operating System was configured appropriately.
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Cons

BizConnect

  • Its interface is a bit tricky.
  • Its charges [feel] outrageous and unfair to some extent.
  • Although its scanning is accurate, it takes time and I think this is the point where it needs improvement as scanning should be fast.
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GoldMine

  • Of course, there are always areas that could be improved, in my view the Report generation tool, hasn't really changed in the last 10 years at least, whilst other CRM products have more powerful and easy to use and customise Reporting tools, although there are plenty of Reports to choose from
  • The Database schema has stood the test of time but is quite restrictive in certain areas and what you can do with it
  • Integration with other system unless you are a developer is not easy as there are only one or two areas to show/bring in information
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Pricing Details

BizConnect

Starting Price

$0

Editions & Modules

BizConnect editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $6

    Additional Details

    GoldMine

    Starting Price

    $60 per month

    Editions & Modules

    GoldMine editions and modules pricing
    EditionModules
    Cloud Based$60.001

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    BizConnect

    No answers on this topic

    GoldMine

    If there were a product that would mean less on-site support/maintenance with comparable or not much more cost, I would seriously consider switching. Furthermore, going to a more mobile, paper-less application process would tip the scales in the favor of a competitor. I'd also like something that integrates web forms so that data entry is more stream-lined as is response time
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    Usability

    BizConnect

    No answers on this topic

    GoldMine

    Personally, perhaps I should give it a higher rating, but I do genuinely think it was very easy to pick up and run with, but I did have a full training session and of course was keen on using it. In my previous marketing role many years ago, I 'd tried to create an MS Access database and this has taken ages, so being introduced to the power of GoldMine really impressed. People have comments on it, but my opinion is its still fast and a great workhorse
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    Reliability and Availability

    BizConnect

    No answers on this topic

    GoldMine

    For me, its always been there, no worries here about downtime or the internet being down or switched off. Having it on a laptop as well with Goldsync means I'm always able to updated my notes and then synchronise. This to me is one of the benefits of purchased on-premise software, it cant simply be turned off!.
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    Performance

    BizConnect

    No answers on this topic

    GoldMine

    Pretty good, Yes, there are occasions when i may think there should be an easier way to do things, but over the years, I've always found a way to get the information out that i want, sometimes just needing a bit of help from the technical team. Day to day,. it works for me very well.
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    Support Rating

    BizConnect

    They have always been incredibly responsive to my questions. They have a great chat feature within their application for asking questions. Their replies show up directly within the app. Super easy functionality to use. On my own accord, I even reached out to the CEO of the company and have had a great dialogue with him on LinkedIn.
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    GoldMine

    Their customer support is spot on! We never feel like we're being made to wait, and when we email, they respond and offer assistance very quickly. It's the same response I'd expect from an in-house IT team down the corridor. Some support teams you know you're talking to the first line support chap who probably doesn't know how to resolve your issue, and you have to wait until they give up and pass it, but GM support people seem very knowledgable
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    In-Person Training

    BizConnect

    No answers on this topic

    GoldMine

    I was originally trained by the UK distributor and then subsequently trained my self and had access to GoldMine consultants. In the long run, this saved me a lot of time really since I knew the product on an advanced/administrator basis and able to perform day to day tasks. Some things, still needed the consultants. The trick was with the training, I knew when I was out of my depth
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    Implementation Rating

    BizConnect

    No answers on this topic

    GoldMine

    As I said earlier, to me now with all this experience, it is ensuring that you focus on two things:- 1/ Ensure core customisations only are required until you get users started and embedded in using the system. 2/ Ensuring users get some good level of dedicated training time, internal or external, but I feel this is best done in a group rather than at your own speed. Afterall, no one really customises their MS Word or MS Excel each time, they just ignore the bits they don't need or ask if they do need them
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    Alternatives Considered

    BizConnect

    CamCard was a bit slow and pathetic tool for the management of business contacts. I really didn't admire the scanning feature of the CamCard which is the most exceptional feature of BizConnect. Moreover, CamCard didn't organize cards in a way BizConnect organizes. and the CamCard didn't work well according to my needs and demands.
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    GoldMine

    GoldMine is a better overall product based on scalability, ease of use and cost effectiveness. All of the customization in GoldMine was beyond the other applications we tested and considered. Overall we believe we made the right choice based on how quickly we saw results. Our sales staff has used this tool extensively to become more agile.
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    Scalability

    BizConnect

    No answers on this topic

    GoldMine

    GoldMine, when maintained well has always been pretty reliable and in over 10 years, I don't think we've ever lost a day or more than an hour or so when we cant use it. Occasional a 'blip' will happen and you will have to log out, the only thing to bear in mind, which I'm not good at is ensuring you keep the mailbox to less than 2000 mails in your inbound box, I hover around 1800 and need to streamline this to get rid of my junk or notifications from LinkedIn groups for example when i mean to read, but never get round to it
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    Return on Investment

    BizConnect

    • It has as such no negative impact on our business.
    • We can make better relationships with our business contacts.
    • It made it swift for us to find the contact of our need.
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    GoldMine

    • Our company prides itself on its responsiveness to customer requests. As a consequence of that, we need to be able to follow up consistently on issues until they are solved and goldmine helps us do that.
    • Because of its ease of use and wealth of information, it allows us to react to customer queries quickly and with a familiarity that instills confidence in our customers.
    • The lag on the other hand, since we have kind of choked it with too much information, slows us down. I understand we're using it for more than it was designed for, but as businesses grow and customer demands increase we need our technology to improve at the same rate.
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    Screenshots

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