BizFlow BPM Suite (also called BizFlow Plus BPM Suite) is a BPM platform offered by BizFlow (formerly HandySoft). Capabilities include process design and execution, case management, business rules, web application and form development, tasking and action tracking, ad-hoc reporting, and mobile access. The product can be deployed on-premises or in the cloud.
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Camunda
Score 8.3 out of 10
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Camunda is a process orchestration tool designed to help organizations design, automate, and improve any process. Built for business and IT collaboration using BPMN and DMN standards, Camunda aims to enable seamless integration across endpoints to transform mission-critical processes.
Although the tool was developed locally in South Korea, it is still a good tool and is already validated in a number of industries. The problem is, no one seems to know the future of the product. It is okay to use it as a pilot tool for any non-commercial purpose, but to be used in a professional or enterprise setting, maintenance, licensing, and other things need to be guaranteed by HandySoft.
Camunda Platform is well suited for scenarios where there are different stages in a business flow and the flow is driven by user action at each stage. For example placing of an order on an ecommerce platform. Depending on whether user was able to make the payment or not the workflow would go to dispatch or retry stage. Now the retry stage would trigger further actions like sending follow up emails etc. Likewise, dispatch stage would have a different set of actions. Since every order is important and we need to know where it stands, using Camunda Platform is imperative. Camunda Platform might not be a right choice where just a one off thing needs to be done. For example, uploading of product information by user or periodic processing of heavy images by a worker. These are all either one step processes or periodic automated processes where we can track the status without using a business modeler like Camunda Platform.
BizFlow has a long history of development and implementation in a variety of industries. Its modeling tool is well-designed and user-friendly.
BizFlow supports seamless integration with backend services like MySQL databases and web services. Since it is an enterprise-wide BPM tool, system performance was stable and robust.
It supports modern m-health requirements, with social BPM functions and mobile support. Mobile integration especially was good, with the provider's secure messaging functions.
It's not even clear that BizFlow is still managed by the company. It was a good tool before, but it looks like it's been fading out.
Although this was an R&D project in an academic institute, business support was extremely poor. We had no idea how to resolve issues; there were no online communities, documentation, or anyone who knew this product.
Few references in healthcare and clinical settings. We tried this for a proof-of-concept though, so it didn't matter.
At the beginning of the project, we considered popular tools for the modeling and execution of business processes: jBPM, Activity, Tibco, etc. jBPM is the tool we liked because of its strong support of BPMN 2.0 and strong online community and support. We had different expectations for BizFlow, like professional and business supports. In the end, although haven't decided yet, most likely we will move forward with jBPM instead of BizFlow. Unless things change, the tool will fade out from the market silently.
Lacks good documentation. Training and documentation is geared towards those who are already technically adept. Does not have as many data integrations as other full fledged products. Paid version of Camunda is not as fully fledged as other products.
We ended up deciding to not use BizFlow for future projects. The main reason wasn't due to ROI or cost, but was due to our uncertainty of the management and future direction of the tool by the company.
Besides the business issue, as far as reasonably priced software goes, it is a good tool.
Adopting BizFlow into a healthcare industry may come with additional expense due to its lack of references in the industry, which should be additionally considered.
The positive impact is that we are able to ensure the business process is being followed and that results in orders getting processed successfully leading to customer satisfaction and revenue
Another positive impact is that we are able to track any anomalies and any errors in the order flow and retry them so that users don't have a negative experience.
A negative point is that it is an overhead to maintain so there is significant engineering effort getting invested there
