Likelihood to Recommend We took the trial of 3 HR software before going with BizMerlinHR. We wanted to have a comprehensive HR solution to cover our Paperless employee records, employee onboarding, PTO, Timesheets and Employee Performance Management. We were not looking for an Applicant Tracking system and Retention management module, but when we saw the functionality and easy use we were completely sold to those modules as well. It was like add-on but the price of everything was more economical than the other software that we were reviewing
Read full review The level of benefits and cost is very attractive for smaller companies, who normally would not be able to offer "big company benefits" if they had to manage each of these benefits directly with a broker or other. Has been a very position employee acquisition and retention feature for our small company of 50 employees. TriNet is not for you if you prefer to customize all of your employee benefits programs and other offerings. TriNet is one approach, and either you can make it work, or it may not be for you.
Read full review Pros Multiple integrations including LinkedIn for Business, Okta, and QuickBooks Online Advanced. Payroll management. Read full review state final pay compliance - we have employees in every state and it is nice to be able to rely on the fact that we are always compliant when people leave Leave administration - I love not having to manage employees leaves VOE - I love that we could give away VOE's. Simply scan and send to TriNet Read full review Cons Wall of fame or the feedback given to the users cannot be controlled. The users cannot choose or control who can view their wall of fame. The dashboard is customizable at organization and geography level but cannot be customized at the individual level. The filter on archived goals does not work properly using text search. Read full review System can be challenging to navigate for employees with multiple nav options on left and upper areas or subjects are not easily related to what is in their mind; multiple handbooks and similar Customer service has improved in the last year but there is still room for improvement. Some tickets/cases simply take way too long with little communication while open. Best improvement is putting more power in the hands of the front line. Managing unusual circumstances with payroll Read full review Likelihood to Renew This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
Read full review Usability Compared to other PEOs we have used, the TriNet platform is both powerful and user friendly. Both the employee and admin views are extremely easy to navigate and, with the exception of time off tracking, we only hear positive feedback from employees. Overall, it is a solid and versatile platform.
Read full review Reliability and Availability They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
Read full review Performance Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
Read full review Support Rating We don't need to use the Customer Service features often, but when we do, the team is quick to respond and very knowledgeable about our needs. Once again, making our time in the system minimal allows us to focus on growing our business.
Read full review In-Person Training it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Read full review Online Training Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
Read full review Implementation Rating not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
Read full review Alternatives Considered We took the trial of 3 HR software before going with BizMerlinHR. We wanted to have a comprehensive HR solution to cover our Paperless employee records, employee onboarding, PTO, Timesheets and Employee Performance Management. We were not looking for an Applicant Tracking system and Retention management module, but when we saw the functionality and easy use we were completely sold to those modules as well. It was like add-on but the price of everything was more economical than the other software that we were reviewing. Also, they really mean when they say "No setup fees" - because they helped us move all of our legacy data into the new system at no extra charge and helped us integrate with QuickBooks online. They definitely provide the best value of money when comparing the same set of features.
We have been using BizMerlinHR since 2018, and both our HR managers and users are very happy.
Read full review TriNet worked with our smaller employee headcount and offered coverage for both the US and Canada. And we switched from Insperity because of the cost savings which were significant. I liked Insperity but TriNet has been an excellent firm to work with as well.
Read full review Contract Terms and Pricing Model I was not part of the process
Read full review Scalability Cause it can be used as mentioned for sites and departments. Or even if employees work out of state and not at the HQ the the employer. Trinet makes is easy to do for payroll in other states as well.
Read full review Professional Services Not sure it was used or not as the implementation was completed before I started working for the company
Read full review Return on Investment In terms of costs, it is a very accessible platform, it is flexible and very easy to process the payroll, we also synchronize it directly with Linkedin for job announcements. Read full review I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past. When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating. I like the way how I can upload a candidates resume seamlessly. Read full review ScreenShots