BizNet Software vs. BrightGauge

My favorite part is using if for analytical review reports, especially budget to actual reviews. I can make changes to the GL based on issues found during the review and the report updates immediately without having to update, re-key, verify changes, etc. I know it is going to be updated and correct every time.

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

• Once a worksheet has been created, you can change a single cell and update the entire report. This makes it much easier than recreating a report every time you start.
• It draws data directly from our database that can be filtered down in various ways. This allows us to get the data that we really need quicker.

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Access to comprehensive training for new users is lacking. While the pay-based BizNet University has some useful videos it doesn't allow for other learning styles.
• Having to create a separate OCBC data source and linked server for each arm of business opened is sometimes a hassle.

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

Lack of communication from BizNet on new policies with the resellers, changes in the policies that affect the client aren't positive in my opinion

Incentivized

Excel knowledge is a prerequisite to use BizNet well.

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We have only had a few occasions to call on the support team over 4 years, but every time our need was met in a superior manner.

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

We went pretty seamlessly into BizNet, but could have had lots of trouble if the professional service was not aware of our set up and use.

FRX - Great Plains Report Writer - These do produce financial reports but are much more tedious to set up. BizNet is much more flexible and easier to use. The functionality is an Excel add-on which allows us to use the powerful functionality of Excel as well as Biznet's functionality to do data retrieval from Sage 100 general ledger.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

• BizNet continues to pay for itself.
• I am sure we haven't even learned to use half of what it is capable of and their customer service is top notch.
• I would say that BizNet continues to have a positive impact on our entire financial portion of our business.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized