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30 Ratings
10 Ratings
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Score 8.6 out of 101

Salesforce for Nonprofits

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30 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Blackbaud Award Management (formerly AcademicWorks)

This is an excellent system for any college/university or scholarship provider that offers a large volume of scholarships to a high number of applicants. The price point might be a little high for a smaller school/provider and may not be worthwhile if their numbers are lower.
Rhonda Seyfried profile photo

Salesforce for Nonprofits

I think Salesforce is great any time you want to keep track of a large number of people and how they connect to your organization. This may not be great if you always work with the same 100 people and they are easy to keep a handle on or if you just don't have time to learn a fairly complex database. In that case, you may find a simpler system more worthwhile.
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Pros

Blackbaud Award Management (formerly AcademicWorks)

  • Reporting - pulling reports in AcademicWorks is so simple and quick. Whether I am putting together a report of applicants for a donor, or the pulling the applicants from a specific school or major, I can do it by the click of a button.
  • Support - if I ever have questions or need help problem solving, the support desk is readily available.
  • Flexibility - we can customize pretty much every aspect of how the user experiences AcademicWorks
Rosisella Blakney profile photo

Salesforce for Nonprofits

  • Salesforce makes it simple to enter and track client data across time.
  • Salesforce for Nonprofits allows organizations to enter and track donation information with customizable options that make it easy to reconcile with internal financial data.
  • Salesforce for Nonprofits provides free resources to connect with other nonprofit/organizational professionals and learn from them; they also provide learning resources on their Trailblazer platform.
Tierra Bishop profile photo

Cons

Blackbaud Award Management (formerly AcademicWorks)

  • There could be improvement when attaching documents. Students sometimes get errors on uploading documents due to file names with certain characters.
  • Room for improvement could be mobile functionality.
Yma-Richel Nabong, MBA profile photo

Salesforce for Nonprofits

  • We occasionally struggle with marketing cloud. It is a very robust tool and does not always seem to work well for our needs. We are working to improve it but it is proving to be a challenging tool.
  • Chatter has worked very well for our organization as it provides a history of all that has happened in the system. We attempted to consolidate all communications in one platform (chatter) but employees are not as comfortable using the solution for everyday communications as it part of our system of record. It does work for social communication but our staff is not comfortable using it.
  • Some of the integrations that we try and do are difficult and fragile at times. There has been improvement but integrations are always a concern.
Jeff Govert profile photo

Usability

Blackbaud Award Management (formerly AcademicWorks)

No score
No answers yet
No answers on this topic

Salesforce for Nonprofits

Salesforce for Nonprofits 8.0
Based on 1 answer
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Jared Lyda profile photo

Support

Blackbaud Award Management (formerly AcademicWorks)

No score
No answers yet
No answers on this topic

Salesforce for Nonprofits

Salesforce for Nonprofits 6.7
Based on 4 answers
There is a lot of support if you live in a city. It is difficult to get support in rural communities. Also, we got Salesforce long before there was a Salesforce for non-profits and I think that some of the new features of the non-profit version did not migrate to our version and some of the old enterprise features have lingered around even though we tried to do the NPSP migration.
Courtney Osterfelt profile photo

Alternatives Considered

Blackbaud Award Management (formerly AcademicWorks)

At the time that we made the switch, NextGen was not able to offer the option that committee reviewers could rank a student and that their ranking could carry over into multiple scholarships. We already had over 70 committee reviewers and the process to review some of the more general scholarship applicants was taking more than 10 hours. The AcademicWorks System allows each applicant to be ranked by a number of committee reviewers (you set the number of reviewers) one time and the score can be propagated across multiple scholarships. This is an efficient use of the reviewers time and keeps the time commitment manageable.
Rhonda Seyfried profile photo

Salesforce for Nonprofits

Salesforce for Nonprofits is much more flexible than other tools I've used in the past. You aren't limited to staying with one company's suite of products - you have the ability to build out your database / fundraising solution using best in class applications. It also has a different pricing model - it's all based on users and storage, opposed to a blanket platform fee.
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Return on Investment

Blackbaud Award Management (formerly AcademicWorks)

  • We have seen improved consistency in review and award of scholarships.
  • We have seen a great increase in the number of annual applicants.
  • One stop shop for students so we feel it is very customer friendly as our students and their families are our customers.
Melonie Tyson Bryan profile photo

Salesforce for Nonprofits

  • We are able to connect with our people based on accurate and useable data in a timely fashion.
  • We can see where people are along a journey - moving them towards taking the next steps to be connected to our organization.
Rusty Angell profile photo

Pricing Details

Blackbaud Award Management (formerly AcademicWorks)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce for Nonprofits

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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