What users are saying about
84 Ratings
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Top Rated
1831 Ratings
84 Ratings
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Score 7.4 out of 100

HubSpot CRM

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Top Rated
1831 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Sales Force Automation

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.9
    89%
    580 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    561 Ratings

    Territory management

    N/A
    0 Ratings
    7.3
    73%
    184 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    536 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.4
    84%
    568 Ratings

    Contract management

    N/A
    0 Ratings
    7.9
    79%
    185 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    356 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.7
    87%
    545 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.4
    74%
    186 Ratings

    Customer Service & Support

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    7.5

    HubSpot CRM

    75%
    HubSpot CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.8
    78%
    351 Ratings

    Call center management

    N/A
    0 Ratings
    7.4
    74%
    302 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    323 Ratings

    Marketing Automation

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.7

    HubSpot CRM

    87%
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.6
    86%
    494 Ratings

    Email marketing

    N/A
    0 Ratings
    8.8
    88%
    492 Ratings

    CRM Project Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    7.9

    HubSpot CRM

    79%
    HubSpot CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    512 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.2
    72%
    237 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    478 Ratings

    CRM Reporting & Analytics

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.7
    77%
    402 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    501 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    491 Ratings

    Customization

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    515 Ratings

    Custom objects

    N/A
    0 Ratings
    8.3
    83%
    428 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.3
    63%
    133 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    331 Ratings

    Security

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.6

    HubSpot CRM

    86%
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    419 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.5
    85%
    462 Ratings

    Social CRM

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.8
    78%
    342 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    337 Ratings

    Integrations with 3rd-party Software

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.4
    84%
    368 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    214 Ratings

    Platform

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    7.2

    HubSpot CRM

    72%
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.2
    72%
    434 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.2

    Blackbaud CRM

    82%
    26 Ratings
    8.6

    HubSpot CRM

    86%
    613 Ratings

    Likelihood to Renew

    6.4

    Blackbaud CRM

    64%
    7 Ratings
    9.3

    HubSpot CRM

    93%
    7 Ratings

    Usability

    Blackbaud CRM

    N/A
    0 Ratings
    8.8

    HubSpot CRM

    88%
    515 Ratings

    Availability

    9.0

    Blackbaud CRM

    90%
    2 Ratings

    HubSpot CRM

    N/A
    0 Ratings

    Support Rating

    6.3

    Blackbaud CRM

    63%
    16 Ratings
    8.2

    HubSpot CRM

    82%
    17 Ratings

    Implementation Rating

    Blackbaud CRM

    N/A
    0 Ratings
    9.1

    HubSpot CRM

    91%
    10 Ratings

    Likelihood to Recommend

    Blackbaud CRM

    Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
    Ashley Milton | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
    Nandkumar Bhujbal | TrustRadius Reviewer

    Pros

    Blackbaud CRM

    • Managing a large development/fundraising team's goals and outcomes
    • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
    • Layers of security that enable user groups to get what they need and nothing more
    • Reporting! Reporting! Reporting!
    Wendy Johnson | TrustRadius Reviewer

    HubSpot CRM

    • Sequences- setting up email/call campaign sequences for automated emails.
    • Automated emails shut off once the customer has responded so you can make a manual reply.
    • Very user friendly for your sales or account manager staff.
    • The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
    • Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
    • Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
    • The ability to create new companies and HubSpot pulls in their financial information.
    • The analytics section allows you to be able to see your daily progress.
    • The dashboard helps you manage your pipeline for sales and productivity.
    • The ability to see email templates made across your department is very helpful.
    • User friendly!!!
    Adrianne L. Watson | TrustRadius Reviewer

    Cons

    Blackbaud CRM

    • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
    • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
    • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
    Salvador Orochena | TrustRadius Reviewer

    HubSpot CRM

    • There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
    • The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
    • Depending on list size, email sends can be slow as it sends in batches.
    Sura Hart | TrustRadius Reviewer

    Pricing Details

    Blackbaud CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Blackbaud CRM Editions & Modules

    Additional Pricing Details

    HubSpot CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Per Month [Unlimited Users]

    HubSpot CRM Editions & Modules

    Edition
    Free Forever$01
    CRM Bundle$502
    1. Per Month [Unlimited Users]
    2. per month
    Additional Pricing Details

    Likelihood to Renew

    Blackbaud CRM

    Blackbaud CRM 6.4
    Based on 7 answers
    We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
    Rebecca Armstrong | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 9.3
    Based on 7 answers
    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Greg Linnemanstons | TrustRadius Reviewer

    Usability

    Blackbaud CRM

    No score
    No answers yet
    No answers on this topic

    HubSpot CRM

    HubSpot CRM 8.8
    Based on 515 answers
    I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
    Art Pierce | TrustRadius Reviewer

    Support Rating

    Blackbaud CRM

    Blackbaud CRM 6.3
    Based on 16 answers
    It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
    Stephanie Wollenburg | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.2
    Based on 17 answers
    I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
    Sereena Schneider (LION) | TrustRadius Reviewer

    Implementation Rating

    Blackbaud CRM

    No score
    No answers yet
    No answers on this topic

    HubSpot CRM

    HubSpot CRM 9.1
    Based on 10 answers
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Greg Linnemanstons | TrustRadius Reviewer

    Alternatives Considered

    Blackbaud CRM

    Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
    Steven Senft | TrustRadius Reviewer

    HubSpot CRM

    Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
    Varun Naidu | TrustRadius Reviewer

    Return on Investment

    Blackbaud CRM

    • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
    • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    • If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
    • The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
    • The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
    • For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
    Charles Fashana, MBA | TrustRadius Reviewer

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