Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud CRM
Score 7.7 out of 10
N/A
Designed for large, complex organizations as well as federated and international nonprofits.N/A
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
Blackbaud CRMHubSpot CRM
Editions & Modules
No answers on this topic
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
Blackbaud CRMHubSpot CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Blackbaud CRMHubSpot CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
8.0
1464 Ratings
4% above category average
Customer data management / contact management00 Ratings8.71416 Ratings
Workflow management00 Ratings8.31380 Ratings
Territory management00 Ratings6.8184 Ratings
Opportunity management00 Ratings8.21319 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.51421 Ratings
Contract management00 Ratings8.0185 Ratings
Quote & order management00 Ratings7.4949 Ratings
Interaction tracking00 Ratings8.41371 Ratings
Channel / partner relationship management00 Ratings7.7186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
7.5
966 Ratings
1% above category average
Case management00 Ratings7.4900 Ratings
Call center management00 Ratings7.6776 Ratings
Help desk management00 Ratings7.4826 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
8.5
1295 Ratings
12% above category average
Lead management00 Ratings8.51220 Ratings
Email marketing00 Ratings8.61228 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
7.6
1339 Ratings
0% above category average
Task management00 Ratings8.01282 Ratings
Billing and invoicing management00 Ratings7.1654 Ratings
Reporting00 Ratings7.71185 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
7.9
1307 Ratings
4% above category average
Forecasting00 Ratings7.61026 Ratings
Pipeline visualization00 Ratings8.31237 Ratings
Customizable reports00 Ratings7.81207 Ratings
Customization
Comparison of Customization features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
7.4
1251 Ratings
2% below category average
Custom fields00 Ratings8.01227 Ratings
Custom objects00 Ratings7.81060 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings7.6855 Ratings
Security
Comparison of Security features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
8.4
1205 Ratings
1% above category average
Single sign-on capability00 Ratings8.41072 Ratings
Role-based user permissions00 Ratings8.51149 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
7.5
821 Ratings
3% above category average
Social data00 Ratings7.5804 Ratings
Social engagement00 Ratings7.4794 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
7.7
928 Ratings
7% above category average
Marketing automation00 Ratings7.8921 Ratings
Compensation management00 Ratings7.6597 Ratings
Platform
Comparison of Platform features of Product A and Product B
Blackbaud CRM
-
Ratings
HubSpot CRM
7.8
1094 Ratings
4% above category average
Mobile access00 Ratings7.81094 Ratings
Best Alternatives
Blackbaud CRMHubSpot CRM
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Ellucian CRM Advance
Ellucian CRM Advance
Score 5.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud CRMHubSpot CRM
Likelihood to Recommend
8.7
(36 ratings)
8.5
(1506 ratings)
Likelihood to Renew
9.1
(8 ratings)
9.8
(25 ratings)
Usability
-
(0 ratings)
8.3
(1406 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
6.9
(7 ratings)
7.2
(21 ratings)
Implementation Rating
8.2
(3 ratings)
7.3
(6 ratings)
User Testimonials
Blackbaud CRMHubSpot CRM
Likelihood to Recommend
Blackbaud
It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system
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HubSpot
It's incredibly helpful to be able to segment based on specific properties/criteria. This is especially useful combined with email marketing in order to develop tailored lists which require little maintenance when set up. In terms of engagement, it's also incredibly useful to see what people have been engaging with on websites and blog sites
Read full review
Pros
Blackbaud
  • Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
  • Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
  • well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
  • Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information
Read full review
HubSpot
  • Sales tracking - The platform is easy to manage and provides various ways to track and analyse sales data
  • Customer database - The system pulls in information from various data points adding incremental knowledge and value to customer records automatically
  • Deal monitoring - The deals section of the system makes it easy to review all stages of deals along with customisable stages
Read full review
Cons
Blackbaud
  • Certain aspects of Blackbaud are oddly non-customizable.
  • Blackbaud updates/support is slow and often ineffective - our organization switched to Microsoft 365, which is apparently incompatible with Blackbaud. Help/support recommended clunky workarounds that don't actually work, rather than proactively enhancing compatibility
  • There should be a flag in constituent search to show which people in the results list are deceased.
  • Query isn't very user friendly. It should be simple to locate the information that you want to pull, and add parameters to that information. Instead you have to write multiple queries to set parameters, then write a query that looks at those other queries. It's time-consuming and easy to make mistakes, and the knowledge/proficiency is difficult to explain or transfer to new staff.
  • Blackbaud generally just feels like its technology is outdated. It wasn't built for the needs of a modern organization, and its developers have failed to make the necessary improvements over time to stay competitive.
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HubSpot
  • If an email comes in from multiple clients and they email has the same exact subject line, the emails get merged into only one of the companies/contacts and we do not realize we received the request from multiple clients.
  • If a project is created and tickets are created and assigned and linked to the project and the subject is identical, they all merge into one and they are all not visible.. they fall off somewhere which causes steps of a project to be missed. We have changed our side to accommodate this but trying hard to not duplicate names but sometimes that is very hard to do.
  • In Companies, all notes are visible to every user. I would like to have a section for Admin notes ONLY.. this would be executive level information that our end users do not need to see.
  • Notes, regardless of where entered are linked to the companies with no rhyme or reason. If you are in the Company record, you see a list of notes and there is no indication where the note came from.. what ticket or project.
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Likelihood to Renew
Blackbaud
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Usability
Blackbaud
No answers on this topic
HubSpot
HubSpot is superior! I use monday.com, Copper, Acculynx etc. HubSpot smokes them out of the water in all categories accept cost. If you utilize the tool, the ROI is significant. We have been able to maximize our outreach and capitalize on features, options, reports of this tool. Highly recommend
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Support Rating
Blackbaud
I have not personally had to reach out to Blackbaud CRM Support, because we have a central office that manages the Blackbaud CRM relationship. However, any time I've reached out to our support team, there is nothing they can't figure out by utilizing the support they receive from Blackbaud CRM. I've not had any issues that have gone unresolved, and they can always get things done in a timely fashion.
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HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating
Blackbaud
Most of our issues were self-inflicted and related to BB's work. We did not "staff up" correctly, our data to be converted was not in great shape and we set some unreasonable goals. With BBs help we were able to clean our data and prep it for conversion and we adjusted the goals to be more achievable with the timeline we were given. We found the BB staff to be responsive and focused, especially when working on-site with us.
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HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
Blackbaud
Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller organization.
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HubSpot
Hubspot has been more robust for us as a tool due to the fact that marketing also lives in there with us. Both tools have great prospecting functionality, but the big thing for us has been the ability to have better aligned efforts and visibility with both sales & marketing working in the same space.
Read full review
Return on Investment
Blackbaud
  • Change is always expensive and painful, but CRM is worth the time and effort. One immediate benefit is improved transparency internally, especially for internal accounting, controls, and compliance departments.
  • Cloud hosting helps cut cost and demand on organization staff. Improves access and meets compliance on every level.
  • Ability to make global changes to recording donor phone communication makes it a one-stop resource for a well-run development team.
Read full review
HubSpot
  • Hubspot automation significantly reduces the time we spend managing pipelines. Like hours to minutes time saving.
  • Integration with our website ensures lead capture is comprehensive and automatic, half of my research and information gathering is done before I get a notification of a new lead.
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.