84 Ratings
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Top Rated
771 Ratings
84 Ratings
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Score 7.4 out of 100

Microsoft Dynamics 365

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Top Rated
771 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Sales Force Automation

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.6

    Microsoft Dynamics 365

    86%
    Microsoft Dynamics 365 ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.2
    82%
    70 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    69 Ratings

    Territory management

    N/A
    0 Ratings
    8.3
    83%
    53 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.0
    90%
    65 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.5
    95%
    68 Ratings

    Contract management

    N/A
    0 Ratings
    8.5
    85%
    54 Ratings

    Quote & order management

    N/A
    0 Ratings
    9.0
    90%
    50 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.7
    87%
    62 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.5
    85%
    53 Ratings

    Customer Service & Support

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    7.8

    Microsoft Dynamics 365

    78%
    Microsoft Dynamics 365 ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.8
    78%
    53 Ratings

    Call center management

    N/A
    0 Ratings
    8.1
    81%
    46 Ratings

    Help desk management

    N/A
    0 Ratings
    7.4
    74%
    51 Ratings

    Marketing Automation

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Dynamics 365

    83%
    Microsoft Dynamics 365 ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    63 Ratings

    Email marketing

    N/A
    0 Ratings
    7.7
    77%
    64 Ratings

    CRM Project Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.4

    Microsoft Dynamics 365

    84%
    Microsoft Dynamics 365 ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.5
    85%
    61 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.5
    85%
    45 Ratings

    Reporting

    N/A
    0 Ratings
    8.3
    83%
    55 Ratings

    CRM Reporting & Analytics

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.6

    Microsoft Dynamics 365

    86%
    Microsoft Dynamics 365 ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.9
    89%
    57 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.2
    82%
    63 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    65 Ratings

    Customization

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.1

    Microsoft Dynamics 365

    81%
    Microsoft Dynamics 365 ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    68 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    63 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.0
    80%
    50 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.0
    80%
    54 Ratings

    Security

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.6

    Microsoft Dynamics 365

    86%
    Microsoft Dynamics 365 ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    58 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    59 Ratings

    Social CRM

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Dynamics 365

    83%
    Microsoft Dynamics 365 ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    Social engagement

    N/A
    0 Ratings
    8.2
    82%
    39 Ratings

    Integrations with 3rd-party Software

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.5

    Microsoft Dynamics 365

    85%
    Microsoft Dynamics 365 ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.6
    86%
    58 Ratings

    Compensation management

    N/A
    0 Ratings
    8.4
    84%
    31 Ratings

    Platform

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    8.2

    Microsoft Dynamics 365

    82%
    Microsoft Dynamics 365 ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.2
    82%
    50 Ratings

    Attribute Ratings

    • Blackbaud CRM is rated higher in 1 area: Likelihood to Recommend
    • Microsoft Dynamics 365 is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.2

    Blackbaud CRM

    82%
    26 Ratings
    8.0

    Microsoft Dynamics 365

    80%
    91 Ratings

    Likelihood to Renew

    6.4

    Blackbaud CRM

    64%
    7 Ratings
    7.9

    Microsoft Dynamics 365

    79%
    19 Ratings

    Usability

    Blackbaud CRM

    N/A
    0 Ratings
    8.1

    Microsoft Dynamics 365

    81%
    21 Ratings

    Availability

    9.0

    Blackbaud CRM

    90%
    2 Ratings

    Microsoft Dynamics 365

    N/A
    0 Ratings

    Support Rating

    6.3

    Blackbaud CRM

    63%
    16 Ratings
    8.2

    Microsoft Dynamics 365

    82%
    15 Ratings

    Online Training

    Blackbaud CRM

    N/A
    0 Ratings
    7.5

    Microsoft Dynamics 365

    75%
    2 Ratings

    Implementation Rating

    Blackbaud CRM

    N/A
    0 Ratings
    9.5

    Microsoft Dynamics 365

    95%
    8 Ratings

    Contract Terms and Pricing Model

    Blackbaud CRM

    N/A
    0 Ratings
    5.7

    Microsoft Dynamics 365

    57%
    4 Ratings

    Professional Services

    Blackbaud CRM

    N/A
    0 Ratings
    7.5

    Microsoft Dynamics 365

    75%
    2 Ratings

    Likelihood to Recommend

    Blackbaud CRM

    Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
    Ashley Milton | TrustRadius Reviewer

    Microsoft Dynamics 365

    We work in a Cloud environment with Azure where using Microsoft Dynamics 365 as a CRM and ERP application helps us to a great extent. We mostly deal with data projects at the moment and combining/Integrating Microsoft Dynamics 365 with other Microsoft applications is easier that helps us to meet the project objective and our goal.
    Anonymous | TrustRadius Reviewer

    Pros

    Blackbaud CRM

    • Managing a large development/fundraising team's goals and outcomes
    • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
    • Layers of security that enable user groups to get what they need and nothing more
    • Reporting! Reporting! Reporting!
    Wendy Johnson | TrustRadius Reviewer

    Microsoft Dynamics 365

    • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
    • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
    • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
    • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
    • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
    Anonymous | TrustRadius Reviewer

    Cons

    Blackbaud CRM

    • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
    • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
    • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
    Salvador Orochena | TrustRadius Reviewer

    Microsoft Dynamics 365

    • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
    • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
    • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
    • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
    • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
    • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
    • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
    Justin Pink | TrustRadius Reviewer

    Pricing Details

    Blackbaud CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Microsoft Dynamics 365

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $44 per month

    Likelihood to Renew

    Blackbaud CRM

    Blackbaud CRM 6.4
    Based on 7 answers
    We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
    Rebecca Armstrong | TrustRadius Reviewer

    Microsoft Dynamics 365

    Microsoft Dynamics 365 7.9
    Based on 19 answers
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Chris Jensen | TrustRadius Reviewer

    Usability

    Blackbaud CRM

    No score
    No answers yet
    No answers on this topic

    Microsoft Dynamics 365

    Microsoft Dynamics 365 8.1
    Based on 21 answers
    My review can help others to choose the correct CRM like Microsoft Dynamics 365 CRM. I see lots of great things in Microsoft Dynamics 365 that make your business easy and smooth also MS allows users to customize the software according to their needs. So Thought I should share my experience with others.
    Mohd Nazish | TrustRadius Reviewer

    Support Rating

    Blackbaud CRM

    Blackbaud CRM 6.3
    Based on 16 answers
    It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
    Stephanie Wollenburg | TrustRadius Reviewer

    Microsoft Dynamics 365

    Microsoft Dynamics 365 8.2
    Based on 15 answers
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Todd Jankowski | TrustRadius Reviewer

    Implementation Rating

    Blackbaud CRM

    No score
    No answers yet
    No answers on this topic

    Microsoft Dynamics 365

    Microsoft Dynamics 365 9.5
    Based on 8 answers
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Sara Tsoodle | TrustRadius Reviewer

    Alternatives Considered

    Blackbaud CRM

    Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
    Steven Senft | TrustRadius Reviewer

    Microsoft Dynamics 365

    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Patrick Stephens | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Blackbaud CRM

    No score
    No answers yet
    No answers on this topic

    Microsoft Dynamics 365

    Microsoft Dynamics 365 5.7
    Based on 4 answers
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Mst Rahima Khatun | TrustRadius Reviewer

    Professional Services

    Blackbaud CRM

    No score
    No answers yet
    No answers on this topic

    Microsoft Dynamics 365

    Microsoft Dynamics 365 7.5
    Based on 2 answers
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Mst Rahima Khatun | TrustRadius Reviewer

    Return on Investment

    Blackbaud CRM

    • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
    • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
    Anonymous | TrustRadius Reviewer

    Microsoft Dynamics 365

    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Alexander Cooper | TrustRadius Reviewer

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