Blackbaud CRM vs NetForum by Community Brands

• Managing a large development/fundraising team's goals and outcomes
• Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
• Layers of security that enable user groups to get what they need and nothing more
• Reporting! Reporting! Reporting!

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• Can store a lot of information. There are many different modules and each module has a lot of spaces for details such as birthday, gender, spouse and children's names, emergency contact information, photos and more.
• Can be linked to our internal systems. Our awards system is run through our organization's website but the winners are sent to netFORUM so that their records indicate the awards and distinctions they have achieved without us having to manually enter all of these.
• Can provide a lot of reporting information which is useful for data collection or year-end reporting needs.

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• As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
• Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
• Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.

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• The queries and reports are not user-friendly. One really needs to understand the search terminology to run queries and reports.
• There is no way to prevent duplicates so if someone enters an updated address for a member but creates a new record instead of updating the current record, there are now two records for that person which makes some of the data difficult to sift through.
• Linking members to their organization is difficult because if someone enters an organization slightly differently from the way it is registered in netFORUM, the person will not be linked to the organization and the reports that say how many members come from a specific institution is now inaccurate.

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• If you go with Blackbaud purchase the extended training package. Your staff will thank you.
• The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...

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• Easier to see expiring or expired memberships and initiate the renewal process
• Streamlining of data increases employee efficiency
• Difficulty in using it to its full potential means that the total possible ROI may not be achieved

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