What users are saying about
84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 84 reviews and ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.7 out of 100
Based on 10 reviews and ratings
Attribute Ratings
- NetForum by Community Brands is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.2
Blackbaud CRM
82%
26 Ratings
9.0
NetForum by Community Brands
90%
2 Ratings
Likelihood to Renew

6.4
Blackbaud CRM
64%
7 Ratings
NetForum by Community Brands
N/A
0 Ratings
Availability

9.0
Blackbaud CRM
90%
2 Ratings
NetForum by Community Brands
N/A
0 Ratings
Support Rating

6.3
Blackbaud CRM
63%
16 Ratings
NetForum by Community Brands
N/A
0 Ratings
Likelihood to Recommend
Blackbaud CRM
Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams. 


Alumni Development Manager
Florida State UniversityEducation Management, 1001-5000 employees
NetForum by Community Brands
If you have a question about a function or tech problem it's a great place to get answers
Social Media Manger
ATTIC, INCNon-profit Organization Management, 11-50 employees
Pros
Blackbaud CRM
- Managing a large development/fundraising team's goals and outcomes
- Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
- Layers of security that enable user groups to get what they need and nothing more
- Reporting! Reporting! Reporting!
Executive Director
Justa CenterNon-Profit Organization Management, 11-50 employees
NetForum by Community Brands
- Can store a lot of information. There are many different modules and each module has a lot of spaces for details such as birthday, gender, spouse and children's names, emergency contact information, photos and more.
- Can be linked to our internal systems. Our awards system is run through our organization's website but the winners are sent to netFORUM so that their records indicate the awards and distinctions they have achieved without us having to manually enter all of these.
- Can provide a lot of reporting information which is useful for data collection or year-end reporting needs.
Program Development & Special Projects Coordinator
The Optical Society (OSA)Non-Profit Organization Management, 51-200 employees
Cons
Blackbaud CRM
- As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
- Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
- Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
Director, Application Development
The Jewish Federations of North AmericaPhilanthropy, 201-500 employees
NetForum by Community Brands
- need more users
- better search
Social Media Manger
ATTIC, INCNon-profit Organization Management, 11-50 employees
Pricing Details
Blackbaud CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NetForum by Community Brands
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Blackbaud CRM
Blackbaud CRM 6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Development and Marketing Coordinator
Goodwill OmahaIndividual & Family Services, 501-1000 employees
NetForum by Community Brands
No score
No answers yet
No answers on this topic
Support Rating
Blackbaud CRM
Blackbaud CRM 6.3
Based on 16 answers
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
Development Director
Long Island Lutheran Middle & High SchoolNon-profit Organization Management, 51-200 employees
NetForum by Community Brands
No score
No answers yet
No answers on this topic
Alternatives Considered
Blackbaud CRM
Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
Development Director
Judaism Your WayNon-Profit Organization Management, 1-10 employees
NetForum by Community Brands
netFORUM is better at data collection and support for the price.
Program Development & Special Projects Coordinator
The Optical Society (OSA)Non-Profit Organization Management, 51-200 employees
Return on Investment
Blackbaud CRM
- If you go with Blackbaud purchase the extended training package. Your staff will thank you.
- The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...

Verified User
Vice-President in Other
Non-Profit Organization Management Company, 11-50 employeesNetForum by Community Brands
- Easier to use product
- Features i never new before
- Save a ton of time
Social Media Manger
ATTIC, INCNon-profit Organization Management, 11-50 employees