What users are saying about
89 Ratings
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Top Rated
686 Ratings
89 Ratings
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Score 8 out of 100

NetSuite ERP

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Top Rated
686 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Payroll Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    1.5

    NetSuite ERP

    15%
    NetSuite ERP ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    1.3
    13%
    13 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    1.3
    13%
    10 Ratings

    Direct deposit files

    N/A
    0 Ratings
    2.0
    20%
    9 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    1.7
    17%
    8 Ratings

    Reimbursement management

    N/A
    0 Ratings
    1.4
    14%
    10 Ratings

    Customization

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    7.7

    NetSuite ERP

    77%
    NetSuite ERP ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    6.6
    66%
    63 Ratings

    Plug-ins

    N/A
    0 Ratings
    5.5
    55%
    47 Ratings

    Security

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    6.4

    NetSuite ERP

    64%
    NetSuite ERP ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.3
    63%
    61 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    6.4
    64%
    79 Ratings

    Reporting & Analytics

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    5.9

    NetSuite ERP

    59%
    NetSuite ERP ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    5.9
    59%
    71 Ratings

    Standard reports

    N/A
    0 Ratings
    5.9
    59%
    70 Ratings

    Custom reports

    N/A
    0 Ratings
    5.8
    58%
    70 Ratings

    General Ledger and Configurable Accounting

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    6.1

    NetSuite ERP

    61%
    NetSuite ERP ranks higher in 11/11 features

    Accounts payable

    N/A
    0 Ratings
    5.8
    58%
    65 Ratings

    Accounts receivable

    N/A
    0 Ratings
    5.7
    57%
    64 Ratings

    Global Financial Support

    N/A
    0 Ratings
    5.6
    56%
    26 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    6.2
    62%
    28 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    4.9
    49%
    30 Ratings

    Localizations

    N/A
    0 Ratings
    6.3
    63%
    22 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    6.6
    66%
    41 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    6.1
    61%
    35 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    6.3
    63%
    35 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    6.2
    62%
    24 Ratings

    Standardized Processes

    N/A
    0 Ratings
    5.5
    55%
    37 Ratings

    Inventory Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    5.5

    NetSuite ERP

    55%
    NetSuite ERP ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.0
    60%
    47 Ratings

    Automatic reordering

    N/A
    0 Ratings
    5.1
    51%
    28 Ratings

    Location management

    N/A
    0 Ratings
    5.6
    56%
    35 Ratings

    Manufacturing module

    N/A
    0 Ratings
    5.5
    55%
    27 Ratings

    Order Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    5.0

    NetSuite ERP

    50%
    NetSuite ERP ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    4.8
    48%
    53 Ratings

    Order entry

    N/A
    0 Ratings
    4.9
    49%
    54 Ratings

    Credit card processing

    N/A
    0 Ratings
    4.1
    41%
    37 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    5.7
    57%
    48 Ratings

    Order Orchestration

    N/A
    0 Ratings
    5.1
    51%
    21 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    5.4
    54%
    27 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    4.8
    48%
    21 Ratings

    Subledger and Financial Process

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    5.2

    NetSuite ERP

    52%
    NetSuite ERP ranks higher in 14/14 features

    Automated Invoice Processing

    N/A
    0 Ratings
    4.6
    46%
    35 Ratings

    Shared Services Payments

    N/A
    0 Ratings
    5.3
    53%
    17 Ratings

    Billings Management

    N/A
    0 Ratings
    5.4
    54%
    30 Ratings

    Customer Receipt Applications

    N/A
    0 Ratings
    5.6
    56%
    29 Ratings

    Customer Collections

    N/A
    0 Ratings
    5.1
    51%
    26 Ratings

    Revenue Recognition

    N/A
    0 Ratings
    5.5
    55%
    35 Ratings

    Cash Management

    N/A
    0 Ratings
    5.7
    57%
    27 Ratings

    Asset Management

    N/A
    0 Ratings
    5.0
    50%
    26 Ratings

    Travel & Expense Management

    N/A
    0 Ratings
    4.7
    47%
    31 Ratings

    Budgetary Control & Encumbrance Accounting

    N/A
    0 Ratings
    5.8
    58%
    27 Ratings

    Period Close

    N/A
    0 Ratings
    5.9
    59%
    35 Ratings

    Transactions Tax

    N/A
    0 Ratings
    5.6
    56%
    28 Ratings

    Subledger Reconciliations

    N/A
    0 Ratings
    5.8
    58%
    24 Ratings

    3rd Party Accounting Systems

    N/A
    0 Ratings
    3.0
    30%
    14 Ratings

    Project Financial Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    4.9

    NetSuite ERP

    49%
    NetSuite ERP ranks higher in 12/12 features

    Budgeting and Forecasting

    N/A
    0 Ratings
    5.8
    58%
    26 Ratings

    Project Costing

    N/A
    0 Ratings
    5.4
    54%
    23 Ratings

    Cost Capture

    N/A
    0 Ratings
    5.0
    50%
    22 Ratings

    Capital Project Management

    N/A
    0 Ratings
    5.4
    54%
    14 Ratings

    Customer Invoicing

    N/A
    0 Ratings
    3.8
    38%
    25 Ratings

    Customer Contract Compliance

    N/A
    0 Ratings
    4.4
    44%
    13 Ratings

    Project Revenue Recognition

    N/A
    0 Ratings
    4.0
    40%
    22 Ratings

    Project Financial Performance Analysis

    N/A
    0 Ratings
    4.8
    48%
    23 Ratings

    Project Financials Dashboard

    N/A
    0 Ratings
    5.3
    53%
    24 Ratings

    Real-time Financial Reporting

    N/A
    0 Ratings
    6.2
    62%
    26 Ratings

    Embedded Business Intelligence

    N/A
    0 Ratings
    3.9
    39%
    13 Ratings

    Project Planning Collaboration

    N/A
    0 Ratings
    4.8
    48%
    14 Ratings

    Project Execution Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    4.5

    NetSuite ERP

    45%
    NetSuite ERP ranks higher in 15/15 features

    Project Planning and Scheduling

    N/A
    0 Ratings
    4.3
    43%
    14 Ratings

    Project Manager Dashboard

    N/A
    0 Ratings
    4.6
    46%
    14 Ratings

    Resource Manager Dashboard

    N/A
    0 Ratings
    4.7
    47%
    12 Ratings

    Task Insight for Project Managers

    N/A
    0 Ratings
    4.4
    44%
    11 Ratings

    Project Manager Mobile Functionality

    N/A
    0 Ratings
    4.1
    41%
    10 Ratings

    Team Member Task Collaboration

    N/A
    0 Ratings
    4.1
    41%
    12 Ratings

    Team Member Mobile Functionality

    N/A
    0 Ratings
    4.2
    42%
    11 Ratings

    Project Candidate Search

    N/A
    0 Ratings
    4.2
    42%
    8 Ratings

    Project Candidate Comparison and Analysis

    N/A
    0 Ratings
    4.8
    48%
    8 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    4.9
    49%
    8 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    4.7
    47%
    8 Ratings

    Talent Profiles

    N/A
    0 Ratings
    4.5
    45%
    8 Ratings

    Real-Time Project Reporting

    N/A
    0 Ratings
    5.6
    56%
    13 Ratings

    Absence Management

    N/A
    0 Ratings
    4.3
    43%
    9 Ratings

    Product Lifecycle Management

    N/A
    0 Ratings
    4.4
    44%
    9 Ratings

    Grants Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    3.8

    NetSuite ERP

    38%
    NetSuite ERP ranks higher in 4/4 features

    Award Lifecycle Management

    N/A
    0 Ratings
    4.2
    42%
    7 Ratings

    Spending Control

    N/A
    0 Ratings
    3.3
    33%
    9 Ratings

    Indirect Cost Management

    N/A
    0 Ratings
    3.7
    37%
    9 Ratings

    Billing

    N/A
    0 Ratings
    4.2
    42%
    12 Ratings

    Procurement

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    4.1

    NetSuite ERP

    41%
    NetSuite ERP ranks higher in 19/19 features

    Sourcing Team Collaboration

    N/A
    0 Ratings
    3.6
    36%
    12 Ratings

    Sourcing Analysis

    N/A
    0 Ratings
    4.1
    41%
    12 Ratings

    Bids Analyzed and Compared

    N/A
    0 Ratings
    4.2
    42%
    8 Ratings

    Catalog Shopping E-Commerce for Employees

    N/A
    0 Ratings
    3.2
    32%
    7 Ratings

    Contract Authoring

    N/A
    0 Ratings
    3.4
    34%
    10 Ratings

    Contract Compliance Management

    N/A
    0 Ratings
    3.4
    34%
    10 Ratings

    Contract History

    N/A
    0 Ratings
    3.5
    35%
    10 Ratings

    Contract Renewal Automation

    N/A
    0 Ratings
    4.4
    44%
    8 Ratings

    Contract Repository

    N/A
    0 Ratings
    4.3
    43%
    8 Ratings

    Contract Standardization and Enforcement

    N/A
    0 Ratings
    4.2
    42%
    8 Ratings

    Electronic Signatures

    N/A
    0 Ratings
    4.8
    48%
    10 Ratings

    Invoice Automated Matching

    N/A
    0 Ratings
    4.7
    47%
    11 Ratings

    Purchasing Risk and Compliance Management

    N/A
    0 Ratings
    4.8
    48%
    10 Ratings

    Requisitions-to-Purchase Orders Integrated

    N/A
    0 Ratings
    4.7
    47%
    13 Ratings

    Spend Compliance Management

    N/A
    0 Ratings
    4.2
    42%
    12 Ratings

    Supplier Assessment

    N/A
    0 Ratings
    4.3
    43%
    9 Ratings

    Supplier Communication and Collaboration

    N/A
    0 Ratings
    3.5
    35%
    11 Ratings

    Supplier Management

    N/A
    0 Ratings
    4.3
    43%
    12 Ratings

    Supplier Portal

    N/A
    0 Ratings
    4.2
    42%
    8 Ratings

    Risk Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    4.0

    NetSuite ERP

    40%
    NetSuite ERP ranks higher in 9/9 features

    Risk Repository

    N/A
    0 Ratings
    4.1
    41%
    8 Ratings

    Control Management

    N/A
    0 Ratings
    3.4
    34%
    11 Ratings

    Control Mapping

    N/A
    0 Ratings
    3.4
    34%
    9 Ratings

    Control Efficiency Assessments

    N/A
    0 Ratings
    4.2
    42%
    7 Ratings

    Automated Control Assessments

    N/A
    0 Ratings
    4.2
    42%
    7 Ratings

    Assessment Capture

    N/A
    0 Ratings
    4.3
    43%
    7 Ratings

    Issue Detection

    N/A
    0 Ratings
    4.2
    42%
    8 Ratings

    Automatic Notification

    N/A
    0 Ratings
    4.3
    43%
    9 Ratings

    Remediation and Certification

    N/A
    0 Ratings
    4.3
    43%
    8 Ratings

    Logistics

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    3.1

    NetSuite ERP

    31%
    NetSuite ERP ranks higher in 13/13 features

    Transportation Planning and Optimization

    N/A
    0 Ratings
    3.3
    33%
    9 Ratings

    Transportation Sourcing Management

    N/A
    0 Ratings
    3.3
    33%
    9 Ratings

    Transportation Process Integration

    N/A
    0 Ratings
    3.3
    33%
    9 Ratings

    Transportation Execution Management

    N/A
    0 Ratings
    3.3
    33%
    8 Ratings

    Freight Payment Automation

    N/A
    0 Ratings
    3.3
    33%
    9 Ratings

    Trade Management

    N/A
    0 Ratings
    3.3
    33%
    8 Ratings

    Trade Regulatory Compliance Management

    N/A
    0 Ratings
    3.3
    33%
    6 Ratings

    Customs Entry Management

    N/A
    0 Ratings
    1.7
    17%
    8 Ratings

    Customs Document Management

    N/A
    0 Ratings
    1.7
    17%
    8 Ratings

    Customs Document Collaboration

    N/A
    0 Ratings
    1.7
    17%
    8 Ratings

    Fulfillment Management

    N/A
    0 Ratings
    4.1
    41%
    13 Ratings

    Inventory Visibility

    N/A
    0 Ratings
    4.5
    45%
    15 Ratings

    Warehouse Workforce Management

    N/A
    0 Ratings
    2.9
    29%
    11 Ratings

    Manufacturing

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    4.6

    NetSuite ERP

    46%
    NetSuite ERP ranks higher in 9/9 features

    Production Process Design

    N/A
    0 Ratings
    4.7
    47%
    12 Ratings

    Supply Chain Business Flows

    N/A
    0 Ratings
    4.6
    46%
    13 Ratings

    Production Management

    N/A
    0 Ratings
    4.9
    49%
    14 Ratings

    Contracted Manufacturing Management

    N/A
    0 Ratings
    4.5
    45%
    12 Ratings

    Configuration Management

    N/A
    0 Ratings
    4.5
    45%
    10 Ratings

    Work Definition

    N/A
    0 Ratings
    4.7
    47%
    14 Ratings

    Work Execution

    N/A
    0 Ratings
    4.4
    44%
    12 Ratings

    Advanced Fulfillment

    N/A
    0 Ratings
    4.7
    47%
    11 Ratings

    Manufacturing Costs

    N/A
    0 Ratings
    4.5
    45%
    14 Ratings

    Supply Chain

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    4.5

    NetSuite ERP

    45%
    NetSuite ERP ranks higher in 4/4 features

    Forecasting

    N/A
    0 Ratings
    4.2
    42%
    17 Ratings

    Inventory Planning

    N/A
    0 Ratings
    4.2
    42%
    18 Ratings

    Multi-tier Supply Chain Planning

    N/A
    0 Ratings
    4.9
    49%
    12 Ratings

    Performance Monitoring

    N/A
    0 Ratings
    4.7
    47%
    14 Ratings

    Product Lifecycle Management

    Blackbaud CRM

    Feature Set Not Supported
    N/A
    3.8

    NetSuite ERP

    38%
    NetSuite ERP ranks higher in 7/7 features

    Ideation Management

    N/A
    0 Ratings
    4.2
    42%
    9 Ratings

    Requirements Management

    N/A
    0 Ratings
    3.9
    39%
    8 Ratings

    Proposal Management

    N/A
    0 Ratings
    3.1
    31%
    10 Ratings

    Innovation Portfolio Management

    N/A
    0 Ratings
    3.7
    37%
    9 Ratings

    Product Master Data Management

    N/A
    0 Ratings
    4.1
    41%
    9 Ratings

    Vendor Portal

    N/A
    0 Ratings
    3.9
    39%
    11 Ratings

    Project Portfolio Management

    N/A
    0 Ratings
    3.6
    36%
    8 Ratings

    Attribute Ratings

    • Blackbaud CRM is rated higher in 1 area: Likelihood to Recommend
    • NetSuite ERP is rated higher in 3 areas: Likelihood to Renew, Availability, Support Rating

    Likelihood to Recommend

    9.9

    Blackbaud CRM

    99%
    27 Ratings
    6.9

    NetSuite ERP

    69%
    130 Ratings

    Likelihood to Renew

    6.4

    Blackbaud CRM

    64%
    7 Ratings
    8.5

    NetSuite ERP

    85%
    34 Ratings

    Usability

    Blackbaud CRM

    N/A
    0 Ratings
    8.0

    NetSuite ERP

    80%
    17 Ratings

    Availability

    9.0

    Blackbaud CRM

    90%
    2 Ratings
    9.4

    NetSuite ERP

    94%
    26 Ratings

    Performance

    Blackbaud CRM

    N/A
    0 Ratings
    7.7

    NetSuite ERP

    77%
    24 Ratings

    Support Rating

    6.3

    Blackbaud CRM

    63%
    16 Ratings
    6.8

    NetSuite ERP

    68%
    31 Ratings

    In-Person Training

    Blackbaud CRM

    N/A
    0 Ratings
    7.3

    NetSuite ERP

    73%
    2 Ratings

    Online Training

    Blackbaud CRM

    N/A
    0 Ratings
    7.8

    NetSuite ERP

    78%
    9 Ratings

    Implementation Rating

    Blackbaud CRM

    N/A
    0 Ratings
    6.8

    NetSuite ERP

    68%
    27 Ratings

    Configurability

    Blackbaud CRM

    N/A
    0 Ratings
    9.0

    NetSuite ERP

    90%
    1 Rating

    Ease of integration

    Blackbaud CRM

    N/A
    0 Ratings
    9.0

    NetSuite ERP

    90%
    1 Rating

    Product Scalability

    Blackbaud CRM

    N/A
    0 Ratings
    8.4

    NetSuite ERP

    84%
    5 Ratings

    Likelihood to Recommend

    Blackbaud

    Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
    Read full review

    NetSuite

    NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
    Read full review

    Pros

    Blackbaud

    • Managing a large development/fundraising team's goals and outcomes
    • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
    • Layers of security that enable user groups to get what they need and nothing more
    • Reporting! Reporting! Reporting!
    Read full review

    NetSuite

    • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
    • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
    • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
    • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
    Read full review

    Cons

    Blackbaud

    • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
    • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
    • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
    Read full review

    NetSuite

    • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
    • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
    • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
    Read full review

    Pricing Details

    Blackbaud CRM

    Starting Price

    Editions & Modules

    Blackbaud CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      NetSuite ERP

      Starting Price

      Editions & Modules

      NetSuite ERP editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Users subscribe to NetSuite for an annual license fee. Your license is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for initial setup. As your business grows, you can easily activate new modules and add users.

        Likelihood to Renew

        Blackbaud

        We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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        NetSuite

        I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
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        Usability

        Blackbaud

        No answers on this topic

        NetSuite

        I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
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        Reliability and Availability

        Blackbaud

        No answers on this topic

        NetSuite

        It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
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        Performance

        Blackbaud

        No answers on this topic

        NetSuite

        Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
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        Support Rating

        Blackbaud

        It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
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        NetSuite

        The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
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        In-Person Training

        Blackbaud

        No answers on this topic

        NetSuite

        I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
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        Online Training

        Blackbaud

        No answers on this topic

        NetSuite

        Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
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        Implementation Rating

        Blackbaud

        No answers on this topic

        NetSuite

        Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

        Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
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        Alternatives Considered

        Blackbaud

        Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
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        NetSuite

        I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
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        Scalability

        Blackbaud

        No answers on this topic

        NetSuite

        We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
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        Return on Investment

        Blackbaud

        • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
        • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
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        NetSuite

        • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
        • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
        • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
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