What users are saying about
81 Ratings
426 Ratings
81 Ratings
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Score 7.3 out of 100
426 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Blackbaud CRM

If you want a "catch all" program that offers a little bit of everything, [Blackbaud CRM is] considered "affordable" by some market standards that offers a little bit of everything. That being said, none of the tools it offers are perfect (or even generally user friendly). The backend is notoriously challenging for admin who have to do a lot of workarounds for basic functions like list management and campaigns. Blackbaud bought up several other companies to combine their services, but few products work well. They've slowly been letting some services go to focus on the main CRM options but in all the years we used it this has been a struggle compared to competitors who offered one aspect of the [Blackbaud CRM] and did it better.
Rose Grant | TrustRadius Reviewer

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Blackbaud CRM
NetSuite ERP
6.9
Pay calculation
Blackbaud CRM
NetSuite ERP
5.6
Benefit plan administration
Blackbaud CRM
NetSuite ERP
5.5
Direct deposit files
Blackbaud CRM
NetSuite ERP
6.3
Salary revision and increment management
Blackbaud CRM
NetSuite ERP
9.0
Reimbursement management
Blackbaud CRM
NetSuite ERP
7.9

Customization

Blackbaud CRM
NetSuite ERP
7.3
API for custom integration
Blackbaud CRM
NetSuite ERP
7.5
Plug-ins
Blackbaud CRM
NetSuite ERP
7.1

Security

Blackbaud CRM
NetSuite ERP
7.9
Single sign-on capability
Blackbaud CRM
NetSuite ERP
8.3
Role-based user permissions
Blackbaud CRM
NetSuite ERP
7.6

Reporting & Analytics

Blackbaud CRM
NetSuite ERP
7.6
Dashboards
Blackbaud CRM
NetSuite ERP
7.9
Standard reports
Blackbaud CRM
NetSuite ERP
7.6
Custom reports
Blackbaud CRM
NetSuite ERP
7.3

General Ledger and Configurable Accounting

Blackbaud CRM
NetSuite ERP
7.2
Accounts payable
Blackbaud CRM
NetSuite ERP
7.8
Accounts receivable
Blackbaud CRM
NetSuite ERP
7.9
Global Financial Support
Blackbaud CRM
NetSuite ERP
8.1
Primary and Secondary Ledgers
Blackbaud CRM
NetSuite ERP
8.3
Intercompany Accounting
Blackbaud CRM
NetSuite ERP
7.7
Localizations
Blackbaud CRM
NetSuite ERP
8.6
Journals and Reconciliations
Blackbaud CRM
NetSuite ERP
7.9
Enterprise Accounting
Blackbaud CRM
NetSuite ERP
8.2
Configurable Accounting
Blackbaud CRM
NetSuite ERP
8.1
Centralized Rules Framework
Blackbaud CRM
NetSuite ERP
7.7
Standardized Processes
Blackbaud CRM
NetSuite ERP
7.0

Inventory Management

Blackbaud CRM
NetSuite ERP
7.0
Inventory tracking
Blackbaud CRM
NetSuite ERP
7.0
Automatic reordering
Blackbaud CRM
NetSuite ERP
7.3
Location management
Blackbaud CRM
NetSuite ERP
7.3
Manufacturing module
Blackbaud CRM
NetSuite ERP
6.6

Order Management

Blackbaud CRM
NetSuite ERP
7.2
Pricing
Blackbaud CRM
NetSuite ERP
7.5
Order entry
Blackbaud CRM
NetSuite ERP
7.2
Credit card processing
Blackbaud CRM
NetSuite ERP
6.4
Cost of goods sold
Blackbaud CRM
NetSuite ERP
7.9
Order Orchestration
Blackbaud CRM
NetSuite ERP
7.1
End-to-end order visibility
Blackbaud CRM
NetSuite ERP
7.6
Order exception Resolution
Blackbaud CRM
NetSuite ERP
6.8

Subledger and Financial Process

Blackbaud CRM
NetSuite ERP
7.2
Automated Invoice Processing
Blackbaud CRM
NetSuite ERP
6.7
Shared Services Payments
Blackbaud CRM
NetSuite ERP
7.7
Billings Management
Blackbaud CRM
NetSuite ERP
6.9
Customer Receipt Applications
Blackbaud CRM
NetSuite ERP
6.8
Customer Collections
Blackbaud CRM
NetSuite ERP
7.9
Revenue Recognition
Blackbaud CRM
NetSuite ERP
7.5
Cash Management
Blackbaud CRM
NetSuite ERP
7.2
Asset Management
Blackbaud CRM
NetSuite ERP
7.2
Travel & Expense Management
Blackbaud CRM
NetSuite ERP
7.0
Budgetary Control & Encumbrance Accounting
Blackbaud CRM
NetSuite ERP
7.0
Period Close
Blackbaud CRM
NetSuite ERP
7.3
Transactions Tax
Blackbaud CRM
NetSuite ERP
7.0
Subledger Reconciliations
Blackbaud CRM
NetSuite ERP
7.2
3rd Party Accounting Systems
Blackbaud CRM
NetSuite ERP
7.2

Project Financial Management

Blackbaud CRM
NetSuite ERP
6.9
Budgeting and Forecasting
Blackbaud CRM
NetSuite ERP
7.0
Project Costing
Blackbaud CRM
NetSuite ERP
7.0
Cost Capture
Blackbaud CRM
NetSuite ERP
7.1
Capital Project Management
Blackbaud CRM
NetSuite ERP
8.2
Customer Invoicing
Blackbaud CRM
NetSuite ERP
6.7
Customer Contract Compliance
Blackbaud CRM
NetSuite ERP
6.8
Project Revenue Recognition
Blackbaud CRM
NetSuite ERP
6.0
Project Financial Performance Analysis
Blackbaud CRM
NetSuite ERP
6.6
Project Financials Dashboard
Blackbaud CRM
NetSuite ERP
6.8
Real-time Financial Reporting
Blackbaud CRM
NetSuite ERP
7.6
Embedded Business Intelligence
Blackbaud CRM
NetSuite ERP
6.3
Project Planning Collaboration
Blackbaud CRM
NetSuite ERP
6.7

Project Execution Management

Blackbaud CRM
NetSuite ERP
7.6
Project Planning and Scheduling
Blackbaud CRM
NetSuite ERP
6.9
Project Manager Dashboard
Blackbaud CRM
NetSuite ERP
7.0
Resource Manager Dashboard
Blackbaud CRM
NetSuite ERP
7.4
Task Insight for Project Managers
Blackbaud CRM
NetSuite ERP
7.8
Project Manager Mobile Functionality
Blackbaud CRM
NetSuite ERP
7.5
Team Member Task Collaboration
Blackbaud CRM
NetSuite ERP
7.5
Team Member Mobile Functionality
Blackbaud CRM
NetSuite ERP
7.3
Project Candidate Search
Blackbaud CRM
NetSuite ERP
7.7
Project Candidate Comparison and Analysis
Blackbaud CRM
NetSuite ERP
7.7
Defineable Resource Pools
Blackbaud CRM
NetSuite ERP
8.3
Defineable Resource Pools
Blackbaud CRM
NetSuite ERP
8.1
Talent Profiles
Blackbaud CRM
NetSuite ERP
7.2
Real-Time Project Reporting
Blackbaud CRM
NetSuite ERP
8.5
Absence Management
Blackbaud CRM
NetSuite ERP
7.6
Product Lifecycle Management
Blackbaud CRM
NetSuite ERP
7.8

Grants Management

Blackbaud CRM
NetSuite ERP
7.6
Award Lifecycle Management
Blackbaud CRM
NetSuite ERP
7.1
Spending Control
Blackbaud CRM
NetSuite ERP
7.4
Indirect Cost Management
Blackbaud CRM
NetSuite ERP
8.2
Billing
Blackbaud CRM
NetSuite ERP
7.5

Procurement

Blackbaud CRM
NetSuite ERP
7.8
Sourcing Team Collaboration
Blackbaud CRM
NetSuite ERP
7.3
Sourcing Analysis
Blackbaud CRM
NetSuite ERP
6.2
Bids Analyzed and Compared
Blackbaud CRM
NetSuite ERP
7.6
Catalog Shopping E-Commerce for Employees
Blackbaud CRM
NetSuite ERP
7.2
Contract Authoring
Blackbaud CRM
NetSuite ERP
7.4
Contract Compliance Management
Blackbaud CRM
NetSuite ERP
7.9
Contract History
Blackbaud CRM
NetSuite ERP
8.2
Contract Renewal Automation
Blackbaud CRM
NetSuite ERP
8.4
Contract Repository
Blackbaud CRM
NetSuite ERP
7.9
Contract Standardization and Enforcement
Blackbaud CRM
NetSuite ERP
7.9
Electronic Signatures
Blackbaud CRM
NetSuite ERP
8.3
Invoice Automated Matching
Blackbaud CRM
NetSuite ERP
7.5
Purchasing Risk and Compliance Management
Blackbaud CRM
NetSuite ERP
7.5
Requisitions-to-Purchase Orders Integrated
Blackbaud CRM
NetSuite ERP
7.9
Spend Compliance Management
Blackbaud CRM
NetSuite ERP
7.6
Supplier Assessment
Blackbaud CRM
NetSuite ERP
8.3
Supplier Communication and Collaboration
Blackbaud CRM
NetSuite ERP
8.1
Supplier Management
Blackbaud CRM
NetSuite ERP
8.4
Supplier Portal
Blackbaud CRM
NetSuite ERP
7.8

Risk Management

Blackbaud CRM
NetSuite ERP
7.9
Risk Repository
Blackbaud CRM
NetSuite ERP
7.3
Control Management
Blackbaud CRM
NetSuite ERP
7.6
Control Mapping
Blackbaud CRM
NetSuite ERP
7.9
Control Efficiency Assessments
Blackbaud CRM
NetSuite ERP
7.9
Automated Control Assessments
Blackbaud CRM
NetSuite ERP
8.2
Assessment Capture
Blackbaud CRM
NetSuite ERP
8.6
Issue Detection
Blackbaud CRM
NetSuite ERP
8.1
Automatic Notification
Blackbaud CRM
NetSuite ERP
8.1
Remediation and Certification
Blackbaud CRM
NetSuite ERP
7.9

Logistics

Blackbaud CRM
NetSuite ERP
7.1
Transportation Planning and Optimization
Blackbaud CRM
NetSuite ERP
6.6
Transportation Sourcing Management
Blackbaud CRM
NetSuite ERP
7.2
Transportation Process Integration
Blackbaud CRM
NetSuite ERP
7.6
Transportation Execution Management
Blackbaud CRM
NetSuite ERP
7.1
Freight Payment Automation
Blackbaud CRM
NetSuite ERP
7.1
Trade Management
Blackbaud CRM
NetSuite ERP
6.6
Trade Regulatory Compliance Management
Blackbaud CRM
NetSuite ERP
7.9
Customs Entry Management
Blackbaud CRM
NetSuite ERP
7.1
Customs Document Management
Blackbaud CRM
NetSuite ERP
6.8
Customs Document Collaboration
Blackbaud CRM
NetSuite ERP
7.0
Fulfillment Management
Blackbaud CRM
NetSuite ERP
7.6
Inventory Visibility
Blackbaud CRM
NetSuite ERP
7.3
Warehouse Workforce Management
Blackbaud CRM
NetSuite ERP
6.7

Manufacturing

Blackbaud CRM
NetSuite ERP
6.4
Production Process Design
Blackbaud CRM
NetSuite ERP
6.9
Supply Chain Business Flows
Blackbaud CRM
NetSuite ERP
6.2
Production Management
Blackbaud CRM
NetSuite ERP
6.2
Contracted Manufacturing Management
Blackbaud CRM
NetSuite ERP
6.1
Configuration Management
Blackbaud CRM
NetSuite ERP
6.9
Work Definition
Blackbaud CRM
NetSuite ERP
6.2
Work Execution
Blackbaud CRM
NetSuite ERP
6.1
Advanced Fulfillment
Blackbaud CRM
NetSuite ERP
6.6
Manufacturing Costs
Blackbaud CRM
NetSuite ERP
6.2

Supply Chain

Blackbaud CRM
NetSuite ERP
7.1
Forecasting
Blackbaud CRM
NetSuite ERP
7.2
Inventory Planning
Blackbaud CRM
NetSuite ERP
6.9
Multi-tier Supply Chain Planning
Blackbaud CRM
NetSuite ERP
7.3
Performance Monitoring
Blackbaud CRM
NetSuite ERP
7.1

Product Lifecycle Management

Blackbaud CRM
NetSuite ERP
6.8
Ideation Management
Blackbaud CRM
NetSuite ERP
6.8
Requirements Management
Blackbaud CRM
NetSuite ERP
7.2
Proposal Management
Blackbaud CRM
NetSuite ERP
5.3
Innovation Portfolio Management
Blackbaud CRM
NetSuite ERP
6.9
Product Master Data Management
Blackbaud CRM
NetSuite ERP
6.9
Vendor Portal
Blackbaud CRM
NetSuite ERP
7.3
Project Portfolio Management
Blackbaud CRM
NetSuite ERP
7.2

Pros

Blackbaud CRM

  • It is incredibly user-friendly! From the first time I opened a constituent profile, I could easily navigate between tabs and find the information I need in a timely fashion without confusion.
  • It allows personalization! Depending on what information is most relevant to me, I can organize the widgets that are shown first. I typically look at the same few pieces of information on every profile, so I don't have to dig for it!
Ashley Milton | TrustRadius Reviewer

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

Cons

Blackbaud CRM

  • The marriage of event registration (on-line) and CRM needs some work.
  • Challenges to adapt to organization culture surrounding things like "naming conventions", specialized reporting needs, some bugs in roll-up reporting on couples or families.
  • Tribute giving tracking/reporting is awkward.
  • Better shared language of function between BBCRM and other BB products like Netcommunity and Raiser's Edge. Can cause some errors in the implementation process.
  • Netcommunity functionality pushing data to CRM is messy and fraught with challenges.
Wendy Johnson | TrustRadius Reviewer

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Likelihood to Renew

Blackbaud CRM

Blackbaud CRM 6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Rebecca Armstrong | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Usability

Blackbaud CRM

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Reliability and Availability

Blackbaud CRM

Blackbaud CRM 9.0
Based on 1 answer
No answer on this topic is available.

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Performance

Blackbaud CRM

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Support Rating

Blackbaud CRM

Blackbaud CRM 6.5
Based on 15 answers
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
Stephanie Wollenburg | TrustRadius Reviewer

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

In-Person Training

Blackbaud CRM

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Online Training

Blackbaud CRM

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Implementation Rating

Blackbaud CRM

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Blackbaud CRM

In comparing Blackbaud CRM to Raiser's Edge, there is more room to configure, customize and seems more refined. In terms of more refined, I am referring to the user interface, the capturing of data, ability to perform simple or complex marketing processes.
Salvador Orochena | TrustRadius Reviewer

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Scalability

Blackbaud CRM

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Return on Investment

Blackbaud CRM

  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
Anonymous | TrustRadius Reviewer

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Pricing Details

Blackbaud CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud CRM Editions & Modules

Edition
BlackBaud CRM$99.001
  1. Per Month
Additional Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Blackbaud CRM
7.2
NetSuite ERP
6.5

Likelihood to Renew

Blackbaud CRM
6.4
NetSuite ERP
8.0

Usability

Blackbaud CRM
NetSuite ERP
9.0

Reliability and Availability

Blackbaud CRM
9.0
NetSuite ERP
9.4

Performance

Blackbaud CRM
NetSuite ERP
7.7

Support Rating

Blackbaud CRM
6.5
NetSuite ERP
1.0

In-Person Training

Blackbaud CRM
NetSuite ERP
7.3

Online Training

Blackbaud CRM
NetSuite ERP
8.0

Implementation Rating

Blackbaud CRM
NetSuite ERP
7.3

Scalability

Blackbaud CRM
NetSuite ERP
8.4

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