Blackbaud CRM vs. NetSuite ERP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud CRM
Score 7.7 out of 10
N/A
Designed for large, complex organizations as well as federated and international nonprofits.N/A
NetSuite ERP
Score 8.0 out of 10
N/A
NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.N/A
Pricing
Blackbaud CRMNetSuite ERP
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud CRMNetSuite ERP
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUsers subscribe to NetSuite for an annual license fee. The license is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for initial setup. New modules and users and can be added as a business grows.
More Pricing Information
Community Pulse
Blackbaud CRMNetSuite ERP
Considered Both Products
Blackbaud CRM
Chose Blackbaud CRM
Blackbaud CRM is a great product, especially when fully optimized, implemented, and supported. Its many features often dwarf some of the smaller CRM offerings on the market. That said it is a complex product requiring a great deal of training in some situations and not all …
NetSuite ERP
Chose NetSuite ERP
As noted, NetSuite is not as intuitive as a donor database, but we've made it work
Top Pros
Top Cons
Features
Blackbaud CRMNetSuite ERP
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
1.1
15 Ratings
147% below category average
Pay calculation00 Ratings1.013 Ratings
Benefit plan administration00 Ratings1.010 Ratings
Direct deposit files00 Ratings1.39 Ratings
Customization
Comparison of Customization features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
9.1
74 Ratings
23% above category average
API for custom integration00 Ratings9.164 Ratings
Plug-ins00 Ratings9.247 Ratings
Security
Comparison of Security features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
9.0
81 Ratings
10% above category average
Single sign-on capability00 Ratings9.162 Ratings
Role-based user permissions00 Ratings9.080 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
9.0
72 Ratings
25% above category average
Dashboards00 Ratings8.971 Ratings
Standard reports00 Ratings9.070 Ratings
Custom reports00 Ratings9.070 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
7.6
251 Ratings
0% below category average
Accounts payable00 Ratings8.3245 Ratings
Accounts receivable00 Ratings8.3227 Ratings
Global Financial Support00 Ratings9.226 Ratings
Primary and Secondary Ledgers00 Ratings9.328 Ratings
Journals and Reconciliations00 Ratings8.941 Ratings
Configurable Accounting00 Ratings9.235 Ratings
Standardized Processes00 Ratings9.237 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
8.7
48 Ratings
10% above category average
Inventory tracking00 Ratings9.747 Ratings
Automatic reordering00 Ratings8.428 Ratings
Location management00 Ratings9.235 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
8.5
200 Ratings
9% above category average
Pricing00 Ratings8.953 Ratings
Order entry00 Ratings8.3196 Ratings
Credit card processing00 Ratings8.337 Ratings
Cost of goods sold00 Ratings8.548 Ratings
Order Orchestration00 Ratings9.321 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
7.2
193 Ratings
3% below category average
Billing Management00 Ratings8.4182 Ratings
Cash and Asset Management00 Ratings9.227 Ratings
Travel & Expense Management00 Ratings8.131 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings8.327 Ratings
Period Close00 Ratings9.235 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
6.3
32 Ratings
19% below category average
Budgeting and Forecasting00 Ratings5.926 Ratings
Project Costing00 Ratings5.823 Ratings
Cost Capture00 Ratings5.822 Ratings
Capital Project Management00 Ratings4.014 Ratings
Customer Contract Compliance00 Ratings9.313 Ratings
Project Revenue Recognition00 Ratings6.622 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
4.0
17 Ratings
53% below category average
Project Planning and Scheduling00 Ratings8.414 Ratings
Task Insight for Project Managers00 Ratings3.311 Ratings
Project Mobile Functionality00 Ratings3.010 Ratings
Definable Resource Pools00 Ratings3.78 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
3.1
12 Ratings
83% below category average
Award Lifecycle Management00 Ratings3.57 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
3.3
19 Ratings
71% below category average
Bids Analyzed and Compared00 Ratings3.58 Ratings
Contract Authoring00 Ratings2.010 Ratings
Contract Repository00 Ratings3.58 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings3.613 Ratings
Supplier Management00 Ratings9.313 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
3.2
11 Ratings
68% below category average
Risk Repository00 Ratings3.58 Ratings
Control Management00 Ratings2.011 Ratings
Control Efficiency Assessments00 Ratings3.57 Ratings
Issue Detection00 Ratings3.58 Ratings
Remediation and Certification00 Ratings3.58 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
3.0
17 Ratings
78% below category average
Transportation Planning and Optimization00 Ratings2.89 Ratings
Transportation Execution Management00 Ratings2.88 Ratings
Trade and Customs Management00 Ratings2.88 Ratings
Fulfillment Management00 Ratings9.314 Ratings
Warehouse Workforce Management00 Ratings2.511 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
8.8
16 Ratings
16% above category average
Production Process Design00 Ratings8.412 Ratings
Production Management00 Ratings8.414 Ratings
Configuration Management00 Ratings9.310 Ratings
Work Execution00 Ratings9.312 Ratings
Manufacturing Costs00 Ratings8.414 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
7.7
128 Ratings
6% above category average
Forecasting00 Ratings7.417 Ratings
Inventory Planning00 Ratings7.4125 Ratings
Performance Monitoring00 Ratings8.414 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Blackbaud CRM
-
Ratings
NetSuite ERP
3.8
13 Ratings
63% below category average
Proposal Management00 Ratings2.610 Ratings
Product Master Data Management00 Ratings3.29 Ratings
Best Alternatives
Blackbaud CRMNetSuite ERP
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
Acumatica
Acumatica
Score 8.7 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10
Infor VISUAL
Infor VISUAL
Score 7.5 out of 10
Enterprises
Ellucian CRM Advance
Ellucian CRM Advance
Score 5.2 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud CRMNetSuite ERP
Likelihood to Recommend
8.7
(36 ratings)
8.6
(349 ratings)
Likelihood to Renew
9.1
(8 ratings)
9.2
(49 ratings)
Usability
-
(0 ratings)
8.6
(231 ratings)
Availability
9.0
(1 ratings)
9.0
(16 ratings)
Performance
-
(0 ratings)
8.0
(15 ratings)
Support Rating
6.9
(7 ratings)
7.1
(215 ratings)
In-Person Training
-
(0 ratings)
7.3
(2 ratings)
Online Training
-
(0 ratings)
6.4
(10 ratings)
Implementation Rating
8.2
(3 ratings)
6.5
(17 ratings)
Configurability
-
(0 ratings)
8.7
(5 ratings)
Ease of integration
-
(0 ratings)
7.3
(3 ratings)
Product Scalability
-
(0 ratings)
9.0
(8 ratings)
Vendor post-sale
-
(0 ratings)
4.8
(2 ratings)
Vendor pre-sale
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Blackbaud CRMNetSuite ERP
Likelihood to Recommend
Blackbaud
It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system
Read full review
NetSuite
Really in this hybrid environment, being up in the cloud and being able to securely access the data and work from anywhere, I think it's a real game changer for my team. So I really like the fact that NetSuite keeps up with security features and allows users to access it from anywhere.
Read full review
Pros
Blackbaud
  • Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
  • Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
  • well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
  • Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information
Read full review
NetSuite
  • NetSuite does analytics very well.
  • They do reporting very well. I love the ability to have control over how the information flows through my NetSuite, my user roles, and my responsibilities. I can assign certain tasks to certain people, and they do that and then also have the control to approve that and make sure it's done correctly.
  • Just being able to drill down into a particular GL account or into a particular line item and see what really makes that up and what's driving our certain costs.
Read full review
Cons
Blackbaud
  • Certain aspects of Blackbaud are oddly non-customizable.
  • Blackbaud updates/support is slow and often ineffective - our organization switched to Microsoft 365, which is apparently incompatible with Blackbaud. Help/support recommended clunky workarounds that don't actually work, rather than proactively enhancing compatibility
  • There should be a flag in constituent search to show which people in the results list are deceased.
  • Query isn't very user friendly. It should be simple to locate the information that you want to pull, and add parameters to that information. Instead you have to write multiple queries to set parameters, then write a query that looks at those other queries. It's time-consuming and easy to make mistakes, and the knowledge/proficiency is difficult to explain or transfer to new staff.
  • Blackbaud generally just feels like its technology is outdated. It wasn't built for the needs of a modern organization, and its developers have failed to make the necessary improvements over time to stay competitive.
Read full review
NetSuite
  • Honestly, right now, my biggest pain point is kind of our own doing, but I would appreciate a little bit more support and help in the area of performance management and kind of understanding how our application is built, what are the best choices for customizing or solving a problem in terms of performance, because our company is rather large, we have a lot of data coming in and out, and that has been an issue for us recently.
Read full review
Likelihood to Renew
Blackbaud
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Read full review
NetSuite
NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.
Read full review
Usability
Blackbaud
No answers on this topic
NetSuite
I have given this rating due to below use cases: - Order Management - Advanced Revenue Management - Invoicing - Automated Billing - Inbound and Outbound Integrations with applications such as Salesforce, Zip, Stripe, Mavenlink, Avalara, Floquast - Project management and billing - Training -Customer Support - Knowledge Article Support
Read full review
Reliability and Availability
Blackbaud
No answers on this topic
NetSuite
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Read full review
Performance
Blackbaud
No answers on this topic
NetSuite
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Read full review
Support Rating
Blackbaud
I have not personally had to reach out to Blackbaud CRM Support, because we have a central office that manages the Blackbaud CRM relationship. However, any time I've reached out to our support team, there is nothing they can't figure out by utilizing the support they receive from Blackbaud CRM. I've not had any issues that have gone unresolved, and they can always get things done in a timely fashion.
Read full review
NetSuite
The account rep changes quite often, which requires restarting. Suite Answers is a very good tool but can be hard to use for somebody who is not fully confident with Netsuite. Asking questions that are not already answered in Suite Answers can be rough. Training is readily available, but most of the time stays on the surface and doesn't answer medium to more advanced questions.
Read full review
In-Person Training
Blackbaud
No answers on this topic
NetSuite
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Read full review
Online Training
Blackbaud
No answers on this topic
NetSuite
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Read full review
Implementation Rating
Blackbaud
Most of our issues were self-inflicted and related to BB's work. We did not "staff up" correctly, our data to be converted was not in great shape and we set some unreasonable goals. With BBs help we were able to clean our data and prep it for conversion and we adjusted the goals to be more achievable with the timeline we were given. We found the BB staff to be responsive and focused, especially when working on-site with us.
Read full review
NetSuite
I felt NetSuite Professional Services did an excellent job of guiding us in the implementation. I also felt our internal teams were a little resistant to the change and engagement of new software. Had we performed better engaging and buying into the new software, I would be able to rate the implementation better. Therefore, the lower number should not be viewed as a deficiency with the software or the professional services teams, but as an reminder of how important complete buy-in from the local users is.
Read full review
Alternatives Considered
Blackbaud
Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller organization.
Read full review
NetSuite
Well, the reason why I'm with NetSuite is because obviously it beats out those other options quite considerably. It gave us the whole ecosystem that gave us everything we needed. I didn't need a dedicated administrator whose full-time job is to deal with it like our current system would need to really be useful. I can find people or train people how to use it right away. So for us, that really beats it out compared to the Sage and QuickBooks where we were looking at it from a perspective of, yeah, we can find people who are experts in those fields. They don't scale up to the size that we need as we're going to really quickly go from R&D company into doing tens of millions of dollars a year in revenue and activities. So that's where it beats us out over say Sage or QuickBooks is it's got that complete scalability. We can go to multiple subsidiaries, foreign currency, not a problem. It's got that full functionality.
Read full review
Scalability
Blackbaud
No answers on this topic
NetSuite
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Read full review
Return on Investment
Blackbaud
  • Change is always expensive and painful, but CRM is worth the time and effort. One immediate benefit is improved transparency internally, especially for internal accounting, controls, and compliance departments.
  • Cloud hosting helps cut cost and demand on organization staff. Improves access and meets compliance on every level.
  • Ability to make global changes to recording donor phone communication makes it a one-stop resource for a well-run development team.
Read full review
NetSuite
  • Positive impact, again, it's our source of truth, so we are able to not have questions about how much money we have in the bank or do we have enough material to build this job. Being able to know those things immediately is super valuable.
  • I mean it's the grease that skids the wheels that gets us to accomplish the things that we do in our business.
Read full review
ScreenShots

NetSuite ERP Screenshots

Screenshot of one view into the most critical business processes.Screenshot of Mobile-friendly design