What users are saying about
82 Ratings
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Top Rated
738 Ratings
82 Ratings
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Score 7.3 out of 100

QuickBooks Desktop Pro

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Top Rated
738 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Blackbaud CRM

If you want a "catch all" program that offers a little bit of everything, [Blackbaud CRM is] considered "affordable" by some market standards that offers a little bit of everything. That being said, none of the tools it offers are perfect (or even generally user friendly). The backend is notoriously challenging for admin who have to do a lot of workarounds for basic functions like list management and campaigns. Blackbaud bought up several other companies to combine their services, but few products work well. They've slowly been letting some services go to focus on the main CRM options but in all the years we used it this has been a struggle compared to competitors who offered one aspect of the [Blackbaud CRM] and did it better.
Rose Grant | TrustRadius Reviewer

QuickBooks Desktop Pro

It's well suited for large offices with multiple accountants that are located in the same building. The desktop version is very secure in my opinion, more so than the online version. It was no longer suited for us once we started working remotely and it seems like we get paid faster with the online version versus desktop.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Blackbaud CRM
QuickBooks Desktop Pro
8.8
Pay calculation
Blackbaud CRM
QuickBooks Desktop Pro
9.0
Benefit plan administration
Blackbaud CRM
QuickBooks Desktop Pro
8.2
Direct deposit files
Blackbaud CRM
QuickBooks Desktop Pro
9.0
Salary revision and increment management
Blackbaud CRM
QuickBooks Desktop Pro
9.0
Reimbursement management
Blackbaud CRM
QuickBooks Desktop Pro
9.0

Customization

Blackbaud CRM
QuickBooks Desktop Pro
7.5
API for custom integration
Blackbaud CRM
QuickBooks Desktop Pro
7.4
Plug-ins
Blackbaud CRM
QuickBooks Desktop Pro
7.7

Security

Blackbaud CRM
QuickBooks Desktop Pro
7.7
Single sign-on capability
Blackbaud CRM
QuickBooks Desktop Pro
7.9
Role-based user permissions
Blackbaud CRM
QuickBooks Desktop Pro
7.5

Reporting & Analytics

Blackbaud CRM
QuickBooks Desktop Pro
8.2
Dashboards
Blackbaud CRM
QuickBooks Desktop Pro
8.0
Standard reports
Blackbaud CRM
QuickBooks Desktop Pro
8.6
Custom reports
Blackbaud CRM
QuickBooks Desktop Pro
8.1

General Ledger and Configurable Accounting

Blackbaud CRM
QuickBooks Desktop Pro
7.6
Accounts payable
Blackbaud CRM
QuickBooks Desktop Pro
8.6
Accounts receivable
Blackbaud CRM
QuickBooks Desktop Pro
8.5
Cash management
Blackbaud CRM
QuickBooks Desktop Pro
7.7
Bank reconciliation
Blackbaud CRM
QuickBooks Desktop Pro
8.9
Expense management
Blackbaud CRM
QuickBooks Desktop Pro
8.1
Time tracking
Blackbaud CRM
QuickBooks Desktop Pro
6.9
Fixed asset management
Blackbaud CRM
QuickBooks Desktop Pro
8.0
Multi-currency support
Blackbaud CRM
QuickBooks Desktop Pro
6.5
Multi-division support
Blackbaud CRM
QuickBooks Desktop Pro
7.9
Regulations compliance
Blackbaud CRM
QuickBooks Desktop Pro
7.0
Electronic tax filing
Blackbaud CRM
QuickBooks Desktop Pro
8.4
Self-service portal
Blackbaud CRM
QuickBooks Desktop Pro
6.6
Global Financial Support
Blackbaud CRM
QuickBooks Desktop Pro
5.9
Primary and Secondary Ledgers
Blackbaud CRM
QuickBooks Desktop Pro
7.8
Intercompany Accounting
Blackbaud CRM
QuickBooks Desktop Pro
7.5
Localizations
Blackbaud CRM
QuickBooks Desktop Pro
7.3
Journals and Reconciliations
Blackbaud CRM
QuickBooks Desktop Pro
8.3
Enterprise Accounting
Blackbaud CRM
QuickBooks Desktop Pro
7.3
Configurable Accounting
Blackbaud CRM
QuickBooks Desktop Pro
7.6
Centralized Rules Framework
Blackbaud CRM
QuickBooks Desktop Pro
7.2
Standardized Processes
Blackbaud CRM
QuickBooks Desktop Pro
8.0

Inventory Management

Blackbaud CRM
QuickBooks Desktop Pro
7.1
Inventory tracking
Blackbaud CRM
QuickBooks Desktop Pro
7.9
Automatic reordering
Blackbaud CRM
QuickBooks Desktop Pro
7.0
Location management
Blackbaud CRM
QuickBooks Desktop Pro
7.4
Manufacturing module
Blackbaud CRM
QuickBooks Desktop Pro
6.1

Order Management

Blackbaud CRM
QuickBooks Desktop Pro
7.6
Pricing
Blackbaud CRM
QuickBooks Desktop Pro
8.3
Order entry
Blackbaud CRM
QuickBooks Desktop Pro
8.0
Credit card processing
Blackbaud CRM
QuickBooks Desktop Pro
7.7
Cost of goods sold
Blackbaud CRM
QuickBooks Desktop Pro
8.3
Order Orchestration
Blackbaud CRM
QuickBooks Desktop Pro
7.1
End-to-end order visibility
Blackbaud CRM
QuickBooks Desktop Pro
7.3
Order exception Resolution
Blackbaud CRM
QuickBooks Desktop Pro
6.4

Pros

Blackbaud CRM

  • It is incredibly user-friendly! From the first time I opened a constituent profile, I could easily navigate between tabs and find the information I need in a timely fashion without confusion.
  • It allows personalization! Depending on what information is most relevant to me, I can organize the widgets that are shown first. I typically look at the same few pieces of information on every profile, so I don't have to dig for it!
Ashley Milton | TrustRadius Reviewer

QuickBooks Desktop Pro

  • It is easy to manage and adjust inventory on hand.
  • It is easy to make reports and customize them to your needs.
  • We also use it to pay our employees directly.
  • It is easy to make year-to-year comparisons to see where we can make improvements and the current financial situation.
Matt Wipf | TrustRadius Reviewer

Cons

Blackbaud CRM

  • The marriage of event registration (on-line) and CRM needs some work.
  • Challenges to adapt to organization culture surrounding things like "naming conventions", specialized reporting needs, some bugs in roll-up reporting on couples or families.
  • Tribute giving tracking/reporting is awkward.
  • Better shared language of function between BBCRM and other BB products like Netcommunity and Raiser's Edge. Can cause some errors in the implementation process.
  • Netcommunity functionality pushing data to CRM is messy and fraught with challenges.
Wendy Johnson | TrustRadius Reviewer

QuickBooks Desktop Pro

  • QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating.
  • QuickBooks Desktop Pro does not have 2FA.
  • QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive.
Tony Lamm | TrustRadius Reviewer

Likelihood to Renew

Blackbaud CRM

Blackbaud CRM 6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Rebecca Armstrong | TrustRadius Reviewer

QuickBooks Desktop Pro

QuickBooks Desktop Pro 10.0
Based on 18 answers
We've used the program for more than 20 years in our firm both with clients and as our software. For the cost and value of the program it works well for our firms needs and desires for an accounting software program. At this point to switch would not make sense.
Anonymous | TrustRadius Reviewer

Usability

Blackbaud CRM

No score
No answers yet
No answers on this topic

QuickBooks Desktop Pro

QuickBooks Desktop Pro 8.4
Based on 31 answers
It is a great software that does everything a small business needs it to do, but there are just a few bugs and quirks that make additional software necessary. The slowness of the software occasionally might eventually be overshadowed by the quickness of cloud-based software though.
Alexis Lewis | TrustRadius Reviewer

Reliability and Availability

Blackbaud CRM

Blackbaud CRM 9.0
Based on 1 answer
No answer on this topic is available.

QuickBooks Desktop Pro

QuickBooks Desktop Pro 8.3
Based on 4 answers
I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software
Anonymous | TrustRadius Reviewer

Support Rating

Blackbaud CRM

Blackbaud CRM 6.5
Based on 15 answers
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
Stephanie Wollenburg | TrustRadius Reviewer

QuickBooks Desktop Pro

QuickBooks Desktop Pro 6.2
Based on 37 answers
They are awful. Intuit doesn't spend real money on support. They appear to have typically said, first-level script readers who are sending messages to the senior people for anything even a little bit difficult. Many of them don't speak particularly good English. Considering that they recently doubled (or, if you are paying annually, tripled) their pricing, and touted as one of the benefits that it includes [..] support, it's a real ripoff. However, we have to use the product because it is ubiquitous. I look forward to the day a competitor comes up with something good enough, which has excellent support, that matches all the features QuickBooks Desktop Pro currently has [...] or at least gives us a way to have all the functionality we currently have without excessive sacrifice [...] so that we can switch. I was very satisfied with QuickBooks for many years. This latest [rise] in price, and their sheer gall at touting the benefit of the 100 to 200% increase as being [the] inclusion of support, is what turned me so far against them.
Dana Friedman | TrustRadius Reviewer

In-Person Training

Blackbaud CRM

No score
No answers yet
No answers on this topic

QuickBooks Desktop Pro

QuickBooks Desktop Pro 9.0
Based on 2 answers
Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
Chuck Bunn | TrustRadius Reviewer

Implementation Rating

Blackbaud CRM

No score
No answers yet
No answers on this topic

QuickBooks Desktop Pro

QuickBooks Desktop Pro 9.0
Based on 12 answers
We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.
Erika Neilson | TrustRadius Reviewer

Alternatives Considered

Blackbaud CRM

In comparing Blackbaud CRM to Raiser's Edge, there is more room to configure, customize and seems more refined. In terms of more refined, I am referring to the user interface, the capturing of data, ability to perform simple or complex marketing processes.
Salvador Orochena | TrustRadius Reviewer

QuickBooks Desktop Pro

Zoho had great end-user support and it was almost as simple to learn and was as easy to use. But its reports were not as [customizable] as QuickBooks Desktop Pro, and its job cost and department accounting [were] more cumbersome than QuickBooks Desktop Pro was. In addition, while I like an underdog (Zoho) the fact is that it is easier to find staff that [is] comfortable with QuickBooks Desktop Pro than anything else on the market.
Anonymous | TrustRadius Reviewer

Return on Investment

Blackbaud CRM

  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

  • QuickBooks Desktop Pro is a no hassle accounting solution that ticks a lot of boxes. It almost never disappoints and organizations will usually keep using it for many years. If anything, the only time I've seen an organization migrate away from it is if they have specific accounting needs, or if the organization has grown to the point that they need a more robust accounting solution. Even then, QuickBooks can usually be maintained within another accounting software system for specific functions, like A/R & A/P for example.
Ryan Husbands, MBA, CPA | TrustRadius Reviewer

Pricing Details

Blackbaud CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud CRM Editions & Modules

Edition
BlackBaud CRM$99.001
  1. Per Month
Additional Pricing Details

QuickBooks Desktop Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Desktop Pro Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Blackbaud CRM
7.2
QuickBooks Desktop Pro
8.3

Likelihood to Renew

Blackbaud CRM
6.4
QuickBooks Desktop Pro
10.0

Usability

Blackbaud CRM
QuickBooks Desktop Pro
8.4

Reliability and Availability

Blackbaud CRM
9.0
QuickBooks Desktop Pro
8.3

Support Rating

Blackbaud CRM
6.5
QuickBooks Desktop Pro
6.2

In-Person Training

Blackbaud CRM
QuickBooks Desktop Pro
9.0

Implementation Rating

Blackbaud CRM
QuickBooks Desktop Pro
9.0

Scalability

Blackbaud CRM
QuickBooks Desktop Pro
8.0

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