Blackbaud CRM vs. QuickBooks Desktop Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud CRM
Score 7.5 out of 10
N/A
Designed for large, complex organizations as well as federated and international nonprofits.N/A
QuickBooks Desktop Pro
Score 8.0 out of 10
N/A
Quickbooks Desktop Pro is accounting software from Intuit, Inc. It includes core accounting features, plus analytics and exportable reports. It is offered in on-premise and SaaS forms.N/A
Pricing
Blackbaud CRMQuickBooks Desktop Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud CRMQuickBooks Desktop Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Blackbaud CRMQuickBooks Desktop Pro
Considered Both Products
Blackbaud CRM
Chose Blackbaud CRM
Blackbaud is an excellent program that stacks up well with the competition. It provides post-secondary institutions and other not for profits a great way to track donations and donors, reconcile donations, print charitable tax receipts for donors, and provides a strong set of …
QuickBooks Desktop Pro
Chose QuickBooks Desktop Pro
My experience in QuickBooks has allowed the system to do what I need. The functionality of the others is somewhat limited for what I need to do for reporting purposes.
Chose QuickBooks Desktop Pro
Previous system was DOS based without GUI interfaces.
Top Pros
Top Cons
Features
Blackbaud CRMQuickBooks Desktop Pro
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Blackbaud CRM
-
Ratings
QuickBooks Desktop Pro
9.3
65 Ratings
22% above category average
Pay calculation00 Ratings9.961 Ratings
Benefit plan administration00 Ratings9.835 Ratings
Direct deposit files00 Ratings9.853 Ratings
Salary revision and increment management00 Ratings9.949 Ratings
Reimbursement management00 Ratings7.350 Ratings
Customization
Comparison of Customization features of Product A and Product B
Blackbaud CRM
-
Ratings
QuickBooks Desktop Pro
7.9
39 Ratings
11% above category average
API for custom integration00 Ratings8.032 Ratings
Plug-ins00 Ratings7.836 Ratings
Security
Comparison of Security features of Product A and Product B
Blackbaud CRM
-
Ratings
QuickBooks Desktop Pro
8.5
93 Ratings
8% above category average
Single sign-on capability00 Ratings8.975 Ratings
Role-based user permissions00 Ratings8.188 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Blackbaud CRM
-
Ratings
QuickBooks Desktop Pro
8.4
108 Ratings
10% above category average
Dashboards00 Ratings9.593 Ratings
Standard reports00 Ratings7.6108 Ratings
Custom reports00 Ratings8.2106 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Blackbaud CRM
-
Ratings
QuickBooks Desktop Pro
8.0
112 Ratings
8% above category average
Accounts payable00 Ratings9.7107 Ratings
Accounts receivable00 Ratings7.6109 Ratings
Cash management00 Ratings2.697 Ratings
Bank reconciliation00 Ratings9.7108 Ratings
Expense management00 Ratings8.899 Ratings
Time tracking00 Ratings8.747 Ratings
Fixed asset management00 Ratings6.064 Ratings
Multi-currency support00 Ratings7.927 Ratings
Multi-division support00 Ratings5.752 Ratings
Regulations compliance00 Ratings7.239 Ratings
Electronic tax filing00 Ratings8.050 Ratings
Self-service portal00 Ratings9.738 Ratings
Global Financial Support00 Ratings7.015 Ratings
Primary and Secondary Ledgers00 Ratings8.837 Ratings
Intercompany Accounting00 Ratings7.438 Ratings
Localizations00 Ratings8.517 Ratings
Journals and Reconciliations00 Ratings9.665 Ratings
Enterprise Accounting00 Ratings9.733 Ratings
Configurable Accounting00 Ratings8.141 Ratings
Centralized Rules Framework00 Ratings7.824 Ratings
Standardized Processes00 Ratings9.748 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Blackbaud CRM
-
Ratings
QuickBooks Desktop Pro
6.7
56 Ratings
5% below category average
Inventory tracking00 Ratings6.553 Ratings
Automatic reordering00 Ratings6.132 Ratings
Location management00 Ratings6.229 Ratings
Manufacturing module00 Ratings8.216 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Blackbaud CRM
-
Ratings
QuickBooks Desktop Pro
7.4
70 Ratings
0% below category average
Pricing00 Ratings6.750 Ratings
Order entry00 Ratings7.549 Ratings
Credit card processing00 Ratings7.148 Ratings
Cost of goods sold00 Ratings9.058 Ratings
Order Orchestration00 Ratings9.018 Ratings
End-to-end order visibility00 Ratings9.021 Ratings
Order exception Resolution00 Ratings3.216 Ratings
Best Alternatives
Blackbaud CRMQuickBooks Desktop Pro
Small Businesses
Bloomerang
Bloomerang
Score 9.0 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.0 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
Ellucian CRM Advance
Ellucian CRM Advance
Score 5.2 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud CRMQuickBooks Desktop Pro
Likelihood to Recommend
8.7
(36 ratings)
5.6
(124 ratings)
Likelihood to Renew
9.1
(8 ratings)
10.0
(18 ratings)
Usability
-
(0 ratings)
8.2
(31 ratings)
Availability
9.0
(1 ratings)
8.3
(2 ratings)
Support Rating
6.9
(7 ratings)
2.6
(29 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
8.2
(3 ratings)
9.0
(6 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Blackbaud CRMQuickBooks Desktop Pro
Likelihood to Recommend
Blackbaud
It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system
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Intuit
I am only going to recommend it because it is currently ubiquitous, and most accountants prefer it at the moment. I do not stand by the company, and will not use the product any longer than I have to. [I believe] the support is lousy, the product is overpriced, but it does the basics of what we need. I'm very happy for all those outside Intuit who make their living supporting QuickBooks Desktop Pro; third-party support is desperately needed. They also doubled their prices for software upgrades this year, and require those who don't pay double what the last upgrade cost, to subscribe every year for $200. If one does not subscribe beyond the first year, one will not be able to use the software beyond the first year. They are moving to a rental model even for those who refuse to use the LOUSY QuickBooks online. They were good company once. Now they just turn out bloatware that everyone uses, so the rest of us have to. I look forward to the day that an honest, better-priced competitor wipes the floor with Intuit.
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Pros
Blackbaud
  • Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
  • Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
  • well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
  • Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information
Read full review
Intuit
  • It is easy to manage and adjust inventory on hand.
  • It is easy to make reports and customize them to your needs.
  • We also use it to pay our employees directly.
  • It is easy to make year-to-year comparisons to see where we can make improvements and the current financial situation.
Read full review
Cons
Blackbaud
  • Certain aspects of Blackbaud are oddly non-customizable.
  • Blackbaud updates/support is slow and often ineffective - our organization switched to Microsoft 365, which is apparently incompatible with Blackbaud. Help/support recommended clunky workarounds that don't actually work, rather than proactively enhancing compatibility
  • There should be a flag in constituent search to show which people in the results list are deceased.
  • Query isn't very user friendly. It should be simple to locate the information that you want to pull, and add parameters to that information. Instead you have to write multiple queries to set parameters, then write a query that looks at those other queries. It's time-consuming and easy to make mistakes, and the knowledge/proficiency is difficult to explain or transfer to new staff.
  • Blackbaud generally just feels like its technology is outdated. It wasn't built for the needs of a modern organization, and its developers have failed to make the necessary improvements over time to stay competitive.
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Intuit
  • QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating.
  • QuickBooks Desktop Pro does not have 2FA.
  • QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive.
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Likelihood to Renew
Blackbaud
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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Intuit
We've used the program for more than 20 years in our firm both with clients and as our software. For the cost and value of the program it works well for our firms needs and desires for an accounting software program. At this point to switch would not make sense.
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Usability
Blackbaud
No answers on this topic
Intuit
It is a great software that does everything a small business needs it to do, but there are just a few bugs and quirks that make additional software necessary. The slowness of the software occasionally might eventually be overshadowed by the quickness of cloud-based software though.
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Reliability and Availability
Blackbaud
No answers on this topic
Intuit
I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software
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Support Rating
Blackbaud
I have not personally had to reach out to Blackbaud CRM Support, because we have a central office that manages the Blackbaud CRM relationship. However, any time I've reached out to our support team, there is nothing they can't figure out by utilizing the support they receive from Blackbaud CRM. I've not had any issues that have gone unresolved, and they can always get things done in a timely fashion.
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Intuit
The support team is not always easy to use or able to understand the problems. There are some difficulties understanding [...] the issues the purchaser has and the solutions are sometimes hard to implement. A lot can be avoided if the users have adequate training and security is set up correctly at implementation.
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In-Person Training
Blackbaud
No answers on this topic
Intuit
Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
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Implementation Rating
Blackbaud
Most of our issues were self-inflicted and related to BB's work. We did not "staff up" correctly, our data to be converted was not in great shape and we set some unreasonable goals. With BBs help we were able to clean our data and prep it for conversion and we adjusted the goals to be more achievable with the timeline we were given. We found the BB staff to be responsive and focused, especially when working on-site with us.
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Intuit
We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.
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Alternatives Considered
Blackbaud
Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller organization.
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Intuit
Zoho had great end-user support and it was almost as simple to learn and was as easy to use. But its reports were not as [customizable] as QuickBooks Desktop Pro, and its job cost and department accounting [were] more cumbersome than QuickBooks Desktop Pro was. In addition, while I like an underdog (Zoho) the fact is that it is easier to find staff that [is] comfortable with QuickBooks Desktop Pro than anything else on the market.
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Return on Investment
Blackbaud
  • Change is always expensive and painful, but CRM is worth the time and effort. One immediate benefit is improved transparency internally, especially for internal accounting, controls, and compliance departments.
  • Cloud hosting helps cut cost and demand on organization staff. Improves access and meets compliance on every level.
  • Ability to make global changes to recording donor phone communication makes it a one-stop resource for a well-run development team.
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Intuit
  • QuickBooks Desktop Pro is a no hassle accounting solution that ticks a lot of boxes. It almost never disappoints and organizations will usually keep using it for many years. If anything, the only time I've seen an organization migrate away from it is if they have specific accounting needs, or if the organization has grown to the point that they need a more robust accounting solution. Even then, QuickBooks can usually be maintained within another accounting software system for specific functions, like A/R & A/P for example.
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