Blackbaud CRM vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud CRM
Score 8.0 out of 10
N/A
Designed for large, complex organizations as well as federated and international nonprofits.N/A
SAP Sales Cloud
Score 8.3 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Blackbaud CRMSAP Sales Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud CRMSAP Sales Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Features
Blackbaud CRMSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
8.4
52 Ratings
Customer data management / contact management00 Ratings9.051 Ratings
Workflow management00 Ratings8.252 Ratings
Territory management00 Ratings8.146 Ratings
Opportunity management00 Ratings8.550 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.145 Ratings
Contract management00 Ratings8.048 Ratings
Quote & order management00 Ratings8.547 Ratings
Interaction tracking00 Ratings9.147 Ratings
Channel / partner relationship management00 Ratings8.147 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
8.1
42 Ratings
Case management00 Ratings8.140 Ratings
Call center management00 Ratings8.440 Ratings
Help desk management00 Ratings7.939 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
8.0
43 Ratings
Lead management00 Ratings7.843 Ratings
Email marketing00 Ratings8.237 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
8.4
46 Ratings
Task management00 Ratings8.843 Ratings
Billing and invoicing management00 Ratings8.037 Ratings
Reporting00 Ratings8.439 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
7.9
50 Ratings
Forecasting00 Ratings7.744 Ratings
Pipeline visualization00 Ratings8.244 Ratings
Customizable reports00 Ratings7.949 Ratings
Customization
Comparison of Customization features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
8.0
49 Ratings
Custom fields00 Ratings8.149 Ratings
Custom objects00 Ratings7.747 Ratings
Scripting environment00 Ratings7.842 Ratings
API for custom integration00 Ratings8.242 Ratings
Security
Comparison of Security features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
8.6
50 Ratings
Single sign-on capability00 Ratings8.749 Ratings
Role-based user permissions00 Ratings8.645 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
8.2
31 Ratings
Social data00 Ratings8.331 Ratings
Social engagement00 Ratings8.130 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
8.3
42 Ratings
Marketing automation00 Ratings8.540 Ratings
Compensation management00 Ratings8.132 Ratings
Platform
Comparison of Platform features of Product A and Product B
Blackbaud CRM
-
Ratings
SAP Sales Cloud
7.3
42 Ratings
Mobile access00 Ratings7.342 Ratings
User Ratings
Blackbaud CRMSAP Sales Cloud
Likelihood to Recommend
10.0
(27 ratings)
8.6
(62 ratings)
Likelihood to Renew
6.4
(7 ratings)
9.0
(6 ratings)
Usability
-
(0 ratings)
7.8
(8 ratings)
Availability
9.0
(2 ratings)
8.0
(2 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
6.3
(16 ratings)
9.1
(15 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.1
(21 ratings)
User Testimonials
Blackbaud CRMSAP Sales Cloud
Likelihood to Recommend
Blackbaud
Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
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SAP
It Instantly accesses the actual analytical data. What I like the most is the great possibility to manage the marketing expenditure or all the marketing tasks under the tool. Everything works particularly well because the front end is always very clearly structured and you always have a glimpse. However, complexity can be reduced in upcoming versions.
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Pros
Blackbaud
  • Managing a large development/fundraising team's goals and outcomes
  • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
  • Layers of security that enable user groups to get what they need and nothing more
  • Reporting! Reporting! Reporting!
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SAP
  • The platform makes it easy to monitor progress and generate and view reports, which helps us better understand the data we've gathered.
  • Case management from beginning to end is excellent, and the mobile application is incredible but somewhat limited in functionality, although it is well worth using.
  • Intuitive and easy to use, it is possible to manage multiple emails and establish a pattern for automated responses.
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Cons
Blackbaud
  • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
  • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
  • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
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SAP
  • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
  • The help pages could be more informational and user friendly.
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Likelihood to Renew
Blackbaud
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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SAP
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
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Usability
Blackbaud
No answers on this topic
SAP
Using SAP CRM can help boost productivity, efficiency, and marketing strategy. Improvements are needed to make the architecture more user-friendly. Training is required, which is never easy when a new employee joins. It's not just for a single domain but for multiple threads that run simultaneously in companies.
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Reliability and Availability
Blackbaud
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Support Rating
Blackbaud
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
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SAP
I never asked for support from SAP people and it was just our internal colleagues who were trained for this. Not sure if there is an option for them to help us in case of day-to-day issues we might face. I wish they had a better UI which would need lesser support.
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Online Training
Blackbaud
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
Blackbaud
No answers on this topic
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Alternatives Considered
Blackbaud
Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
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SAP
The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
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Scalability
Blackbaud
No answers on this topic
SAP
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.
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Return on Investment
Blackbaud
  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
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SAP
  • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
  • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
  • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
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