What users are saying about
90 Ratings
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Score 8 out of 100
17 Ratings
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Score 7.8 out of 100

Attribute Ratings

  • Blackbaud CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.9

Blackbaud CRM

99%
27 Ratings
7.3

Slate, by Technolutions

73%
9 Ratings

Likelihood to Renew

6.4

Blackbaud CRM

64%
7 Ratings

Slate, by Technolutions

N/A
0 Ratings

Usability

Blackbaud CRM

N/A
0 Ratings
4.7

Slate, by Technolutions

47%
3 Ratings

Availability

9.0

Blackbaud CRM

90%
2 Ratings

Slate, by Technolutions

N/A
0 Ratings

Support Rating

6.3

Blackbaud CRM

63%
16 Ratings
2.9

Slate, by Technolutions

29%
2 Ratings

Likelihood to Recommend

Blackbaud

Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
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Technolutions Inc.

I would recommend Slate, by Technolutions for any higher education institution, big or small. Though there is a higher cost associated with Slate than most other options, it's well worth the price. The level of detail that you're able to gather, maintain, and query on within your student data is far beyond anything I've experienced with other systems. These insights help you pinpoint areas for action and improvement so that you can pivot when necessary, helping you reach your enrollment goals quicker and more efficiently.
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Pros

Blackbaud

  • Managing a large development/fundraising team's goals and outcomes
  • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
  • Layers of security that enable user groups to get what they need and nothing more
  • Reporting! Reporting! Reporting!
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Technolutions Inc.

  • Managing contacts.
  • Smart communications (drip email campaigns).
  • Real-time data management.
  • End-to-end control of product (or instance of).
  • Allows for easy to implement segmentation via smart rules and queries (data sets).
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Cons

Blackbaud

  • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
  • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
  • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
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Technolutions Inc.

  • Development/Advancement
  • Donor information
  • Institutional constituents (corporations, foundations)
  • Relationship
  • Donations/money
  • Events
  • Customer service
  • Donor history
  • Emails and communications
  • Pledges
  • Recurring gifts
  • Fundraising reports
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Pricing Details

Blackbaud CRM

Starting Price

Editions & Modules

Blackbaud CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Slate, by Technolutions

    Starting Price

    Editions & Modules

    Slate, by Technolutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Blackbaud

      We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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      Technolutions Inc.

      No answers on this topic

      Usability

      Blackbaud

      No answers on this topic

      Technolutions Inc.

      It's incredibly usable and easy to figure out. It's modern and does exactly what we need for it to do
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      Support Rating

      Blackbaud

      It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
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      Technolutions Inc.

      While I do wish they had actual representatives that we able to come to you for trainings for implementation and new users, I understand that a big draw is the money that is saved by instead investing in knowledgebase, which is it's online tutorials for different functions of Slate.
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      Alternatives Considered

      Blackbaud

      Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
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      Technolutions Inc.

      We had been on Recruitment Plus- it has been sunsetted, so we were forced to move. I also looked at Fire Engine Red. Slate seemed far and away the most robust CRM/Admissions solution.
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      Return on Investment

      Blackbaud

      • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
      • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
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      Technolutions Inc.

      • We aren't really a business, per se, but a nonprofit university. However, Slate[, by Technolutions] does allow us to easily sort applications into categories for different departments to review. And it provides a clear trail of who is looking at various documents when--and how long it takes to process them.
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