Blackbaud CRM vs. Workday Financial Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud CRM
Score 7.5 out of 10
N/A
Designed for large, complex organizations as well as federated and international nonprofits.N/A
Workday Financial Management
Score 8.2 out of 10
N/A
Workday Financial Management is built on a global foundation that provides organizations with the core financial management capabilities expected from a modern cloud solution. It goes well beyond just managing financial processes to achieve greater insight, improve financial consolidation and reduce time to close, instill internal control and auditability, and achieve consistency across global operations. By using an in-memory architecture and object data model,…N/A
Pricing
Blackbaud CRMWorkday Financial Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud CRMWorkday Financial Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Blackbaud CRMWorkday Financial Management
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Blackbaud CRM
-
Ratings
Workday Financial Management
8.2
17 Ratings
13% above category average
Pay calculation00 Ratings8.317 Ratings
Benefit plan administration00 Ratings8.515 Ratings
Direct deposit files00 Ratings8.215 Ratings
Customization
Comparison of Customization features of Product A and Product B
Blackbaud CRM
-
Ratings
Workday Financial Management
8.1
15 Ratings
11% above category average
API for custom integration00 Ratings8.113 Ratings
Plug-ins00 Ratings8.014 Ratings
Security
Comparison of Security features of Product A and Product B
Blackbaud CRM
-
Ratings
Workday Financial Management
8.7
19 Ratings
7% above category average
Single sign-on capability00 Ratings8.619 Ratings
Role-based user permissions00 Ratings8.717 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Blackbaud CRM
-
Ratings
Workday Financial Management
8.4
22 Ratings
19% above category average
Dashboards00 Ratings8.322 Ratings
Standard reports00 Ratings8.819 Ratings
Custom reports00 Ratings8.217 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Blackbaud CRM
-
Ratings
Workday Financial Management
8.4
18 Ratings
10% above category average
Accounts payable00 Ratings8.914 Ratings
Accounts receivable00 Ratings9.014 Ratings
Global Financial Support00 Ratings8.315 Ratings
Primary and Secondary Ledgers00 Ratings8.615 Ratings
Journals and Reconciliations00 Ratings8.712 Ratings
Configurable Accounting00 Ratings8.215 Ratings
Standardized Processes00 Ratings8.815 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Blackbaud CRM
-
Ratings
Workday Financial Management
8.5
8 Ratings
8% above category average
Inventory tracking00 Ratings8.98 Ratings
Automatic reordering00 Ratings8.48 Ratings
Location management00 Ratings8.37 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Blackbaud CRM
-
Ratings
Workday Financial Management
9.0
9 Ratings
15% above category average
Credit card processing00 Ratings9.09 Ratings
Best Alternatives
Blackbaud CRMWorkday Financial Management
Small Businesses
Bloomerang
Bloomerang
Score 9.0 out of 10
Acumatica
Acumatica
Score 8.7 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.0 out of 10
Infor VISUAL
Infor VISUAL
Score 7.4 out of 10
Enterprises
Ellucian CRM Advance
Ellucian CRM Advance
Score 5.2 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.5 out of 10
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User Ratings
Blackbaud CRMWorkday Financial Management
Likelihood to Recommend
8.7
(36 ratings)
8.5
(22 ratings)
Likelihood to Renew
9.1
(8 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.4
(5 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
6.9
(7 ratings)
9.6
(5 ratings)
Implementation Rating
8.2
(3 ratings)
-
(0 ratings)
User Testimonials
Blackbaud CRMWorkday Financial Management
Likelihood to Recommend
Blackbaud
It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system
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Workday
Workday is well suited for managing employees throughout their full life cycle. It excels at housing employee data from the start of their time with the company through their departure. Workday is less suited to payroll functions, which could be more robust.
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Pros
Blackbaud
  • Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
  • Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
  • well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
  • Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information
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Workday
  • The flexibility of going beyond handling the accounts, where we can handle cash, assets, and accounting simultaneously for the customer.
  • The single platform offers grants management where you can organize the lifecycle of the grants and synchronize it with any criteria of grant closing out scheme.
  • I personally liked Project billing with the essence of evaluating project revenue and nice reporting templates that can be shared with the customer at any stage of the project while having the flexibility of auditing the reported cost.
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Cons
Blackbaud
  • Certain aspects of Blackbaud are oddly non-customizable.
  • Blackbaud updates/support is slow and often ineffective - our organization switched to Microsoft 365, which is apparently incompatible with Blackbaud. Help/support recommended clunky workarounds that don't actually work, rather than proactively enhancing compatibility
  • There should be a flag in constituent search to show which people in the results list are deceased.
  • Query isn't very user friendly. It should be simple to locate the information that you want to pull, and add parameters to that information. Instead you have to write multiple queries to set parameters, then write a query that looks at those other queries. It's time-consuming and easy to make mistakes, and the knowledge/proficiency is difficult to explain or transfer to new staff.
  • Blackbaud generally just feels like its technology is outdated. It wasn't built for the needs of a modern organization, and its developers have failed to make the necessary improvements over time to stay competitive.
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Workday
  • Some of the Workday updates last till like 10 in the morning which prevents employees to clock in and check their times and some cases their schedules
  • Workday can work on opening documents quicker instead of taking couple of minutes or notifying the user when they are ready to download
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Likelihood to Renew
Blackbaud
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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Workday
No answers on this topic
Usability
Blackbaud
No answers on this topic
Workday
Workday is easy enough navigate, as long as it is properly set up. With that said, it can be put together in a modular fashion as well, allowing for a very high degree of flexibility in terms of design and process delegation. Finally, it makes consolidation achievable in times previously unthinkable.
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Support Rating
Blackbaud
I have not personally had to reach out to Blackbaud CRM Support, because we have a central office that manages the Blackbaud CRM relationship. However, any time I've reached out to our support team, there is nothing they can't figure out by utilizing the support they receive from Blackbaud CRM. I've not had any issues that have gone unresolved, and they can always get things done in a timely fashion.
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Workday
Our support team has been awesome. They are extremely knowledgeable and have been able to guide us through all of the challenges we have faced. Workday's community online is also extremely helpful with many trainings and help topics that can be reviewed at your convenience.
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Implementation Rating
Blackbaud
Most of our issues were self-inflicted and related to BB's work. We did not "staff up" correctly, our data to be converted was not in great shape and we set some unreasonable goals. With BBs help we were able to clean our data and prep it for conversion and we adjusted the goals to be more achievable with the timeline we were given. We found the BB staff to be responsive and focused, especially when working on-site with us.
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Workday
No answers on this topic
Alternatives Considered
Blackbaud
Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller organization.
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Workday
Workday Financial Management provides additional capabilities like real time financial analytics creation, easy tracking of multiple projects expense and management of all project financial data from one platform. CRM features are also impressive, billing tools and the online invoicing using Workday Financial Management and fraund detection is effective and even on distribution management this product is the master.
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Return on Investment
Blackbaud
  • Change is always expensive and painful, but CRM is worth the time and effort. One immediate benefit is improved transparency internally, especially for internal accounting, controls, and compliance departments.
  • Cloud hosting helps cut cost and demand on organization staff. Improves access and meets compliance on every level.
  • Ability to make global changes to recording donor phone communication makes it a one-stop resource for a well-run development team.
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Workday
  • We were able to combine 4 different HR modules into one system.
  • We reduced data breach incidents by 95% after shifting to Workday. One of our legacy softwares had vulnerabilities.
  • The initial learning curve was higher than projected. We spent about a week to 10 days extra time deploying it, which affected the profit center that year.
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