What users are saying about
83 Ratings
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Score 7 out of 100
31 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Blackbaud CRM

If you want a "catch all" program that offers a little bit of everything, [Blackbaud CRM is] considered "affordable" by some market standards that offers a little bit of everything. That being said, none of the tools it offers are perfect (or even generally user friendly). The backend is notoriously challenging for admin who have to do a lot of workarounds for basic functions like list management and campaigns. Blackbaud bought up several other companies to combine their services, but few products work well. They've slowly been letting some services go to focus on the main CRM options but in all the years we used it this has been a struggle compared to competitors who offered one aspect of the [Blackbaud CRM] and did it better.
Rose Grant | TrustRadius Reviewer

Workday Financial Management

Workday is a very innovative platform that offers plenty of options and resources to its users in their daily lives. I have used Workday in three of the organizations I have worked in the past for. I am also a current user of Workday through my employer. Workday is best suitable for any retail or customer-facing environments. More and more companies are using Workday to even have strong candidates apply for a job. This helps them navigate their way through a platform that they will be using in the near future.
Zahra Najib | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Blackbaud CRM
Workday Financial Management
9.7
Pay calculation
Blackbaud CRM
Workday Financial Management
9.7
Benefit plan administration
Blackbaud CRM
Workday Financial Management
9.7
Direct deposit files
Blackbaud CRM
Workday Financial Management
9.7
Salary revision and increment management
Blackbaud CRM
Workday Financial Management
9.7
Reimbursement management
Blackbaud CRM
Workday Financial Management
9.7

Customization

Blackbaud CRM
Workday Financial Management
8.0
API for custom integration
Blackbaud CRM
Workday Financial Management
8.0
Plug-ins
Blackbaud CRM
Workday Financial Management
8.0

Security

Blackbaud CRM
Workday Financial Management
9.9
Single sign-on capability
Blackbaud CRM
Workday Financial Management
9.9
Role-based user permissions
Blackbaud CRM
Workday Financial Management
9.9

Reporting & Analytics

Blackbaud CRM
Workday Financial Management
9.7
Dashboards
Blackbaud CRM
Workday Financial Management
9.7
Standard reports
Blackbaud CRM
Workday Financial Management
9.8
Custom reports
Blackbaud CRM
Workday Financial Management
9.7

General Ledger and Configurable Accounting

Blackbaud CRM
Workday Financial Management
9.1
Accounts payable
Blackbaud CRM
Workday Financial Management
9.8
Accounts receivable
Blackbaud CRM
Workday Financial Management
9.8
Expense management
Blackbaud CRM
Workday Financial Management
8.0
Global Financial Support
Blackbaud CRM
Workday Financial Management
8.8
Primary and Secondary Ledgers
Blackbaud CRM
Workday Financial Management
8.0
Intercompany Accounting
Blackbaud CRM
Workday Financial Management
8.0
Localizations
Blackbaud CRM
Workday Financial Management
8.0
Journals and Reconciliations
Blackbaud CRM
Workday Financial Management
9.8
Configurable Accounting
Blackbaud CRM
Workday Financial Management
9.8
Centralized Rules Framework
Blackbaud CRM
Workday Financial Management
9.8
Standardized Processes
Blackbaud CRM
Workday Financial Management
9.8

Order Management

Blackbaud CRM
Workday Financial Management
10.0
Credit card processing
Blackbaud CRM
Workday Financial Management
10.0

Pros

Blackbaud CRM

  • It is incredibly user-friendly! From the first time I opened a constituent profile, I could easily navigate between tabs and find the information I need in a timely fashion without confusion.
  • It allows personalization! Depending on what information is most relevant to me, I can organize the widgets that are shown first. I typically look at the same few pieces of information on every profile, so I don't have to dig for it!
Ashley Milton | TrustRadius Reviewer

Workday Financial Management

  • We specically wanted a cloud financial management system that we could use in China and communicate reports to the headquarters organization and roll-up reporting. It performs well.
  • It was reasonably priced since we are not a for-profit company and need the Workday flexibility for finance and accounting operations. Most of our requirements are met with this one system.
  • The system worked efficiently with the additional security we built on to keep confidential. Many reports are ready off-the-shelf or easy to develop, which is a strength.
Anonymous | TrustRadius Reviewer

Cons

Blackbaud CRM

  • The marriage of event registration (on-line) and CRM needs some work.
  • Challenges to adapt to organization culture surrounding things like "naming conventions", specialized reporting needs, some bugs in roll-up reporting on couples or families.
  • Tribute giving tracking/reporting is awkward.
  • Better shared language of function between BBCRM and other BB products like Netcommunity and Raiser's Edge. Can cause some errors in the implementation process.
  • Netcommunity functionality pushing data to CRM is messy and fraught with challenges.
Wendy Johnson | TrustRadius Reviewer

Workday Financial Management

  • We only used this system for a short time before switching over to new software, but nothing from my experience. There are a lot of great tools with Workday Financial Management, I'm sure our other departments could have made great use out of features like inventory, expenses, or procurement.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Blackbaud CRM

Blackbaud CRM 6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Rebecca Armstrong | TrustRadius Reviewer

Workday Financial Management

No score
No answers yet
No answers on this topic

Support Rating

Blackbaud CRM

Blackbaud CRM 6.5
Based on 15 answers
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
Stephanie Wollenburg | TrustRadius Reviewer

Workday Financial Management

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud CRM

In comparing Blackbaud CRM to Raiser's Edge, there is more room to configure, customize and seems more refined. In terms of more refined, I am referring to the user interface, the capturing of data, ability to perform simple or complex marketing processes.
Salvador Orochena | TrustRadius Reviewer

Workday Financial Management

  • It is a simple and intuitive solution that can be customized for your specific needs.
  • It unifies HR and finance, giving you predictive analytics, real-time insights, and global visibility.
  • It offers a single version of the tool to meet the requirements of diverse companies.
  • It integrates seamlessly with a large number of business apps and systems.
Zahra Najib | TrustRadius Reviewer

Return on Investment

Blackbaud CRM

  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
Anonymous | TrustRadius Reviewer

Workday Financial Management

  • As a new starup affiliate five years ago, we did not have a huge budget. The ROI was met relatively quickly, no surprises here.
  • With minimal consulting assistance, this made the implementation cost reasonable, if any software implementation could be considered reasonable.
  • It was a risk to implement Workday Financial Management in one country but we did leverage it with HCM in the states.
Anonymous | TrustRadius Reviewer

Pricing Details

Blackbaud CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud CRM Editions & Modules

Edition
BlackBaud CRM$99.001
  1. Per Month
Additional Pricing Details

Workday Financial Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workday Financial Management Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Blackbaud CRM
7.2
Workday Financial Management
9.8

Likelihood to Renew

Blackbaud CRM
6.4
Workday Financial Management

Reliability and Availability

Blackbaud CRM
9.0
Workday Financial Management

Support Rating

Blackbaud CRM
6.5
Workday Financial Management

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