What users are saying about
6 Ratings
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Score 7.8 out of 100
17 Ratings
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Score 4.8 out of 100

Attribute Ratings

  • Blackbaud DonorCentral is rated higher in 1 area: Likelihood to Recommend
  • Salsa CRM is rated higher in 1 area: Support Rating

Likelihood to Recommend

5.0

Blackbaud DonorCentral

50%
1 Rating
3.0

Salsa CRM

30%
8 Ratings

Likelihood to Renew

Blackbaud DonorCentral

N/A
0 Ratings
10.0

Salsa CRM

100%
1 Rating

Usability

Blackbaud DonorCentral

N/A
0 Ratings
10.0

Salsa CRM

100%
1 Rating

Support Rating

6.0

Blackbaud DonorCentral

60%
2 Ratings
10.0

Salsa CRM

100%
2 Ratings

Likelihood to Recommend

Blackbaud

Specific scenarios where Blackbaud DonorCentral is well suited are definitely in regards to our Development team. They can quickly update our constituent's memberships and keep our communications team in the loop on current member emails and those who are in need or renewals. It also helps with their development and fundraising events. They are keeping track of the highest donors and those big prospective donors for future events. Scenarios, where it is less appropriate, are definitely in my meetings department. It does not sync with our registration database for conferences, so we have to do double work verifying if they are members or not.
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EveryAction

Well suited for sending mass emails or emails to certain groups, sending automated emails, collecting donations, and peer-to-peer communication. They have a good support team. I'm still figuring out how to best manage supporters, it's not as intuitive as I would like. I used to just manage all donor information on Google Sheets, and I still prefer Google Sheets.
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Pros

Blackbaud

  • Has great security and privacy settings. Keeps your donor information safe.
  • Has a direct link with donors to our information. Eliminates a lot of double work and or hitting the same donor with multiple emails.
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EveryAction

  • User-Friendly. As a user, it is an intuitive product. When you are working, it is easy to navigate.
  • Fundraising Pages: Salsa Engage allows you to easily and quickly make fundraising pages that can be pushed out to your community of donors.
  • CRM: Easy to manage the constituents. When someone signs up for our fundraising pages, the software captures the demographics and either matches up to the existing donor or creates a new constituent.
  • Salsa CRM listens to their customers and works well with the user base. Most ideas are listened to and can see that requests are pushed out in updates.
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Cons

Blackbaud

  • Doesn't interface with our Aventri Registration system.
  • Has quite a few advertised features like SKY and DAF that don't get used that much and aren't as impressive as they say that are.
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EveryAction

  • When we started with Salsa, not every option was available online, some were desktop specific. As it has been some time since I worked with Salsa these have probably been resolved.
  • The ability to communicate between Salsa CRM and other Salsa software options. Sometimes the crossover was not as efficient as was needed.
  • Tagging and setting up rules for particular donors was somewhat confusing - meaning, therefore, that the amount of training needed to implement the software was somewhat intensive.
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Pricing Details

Blackbaud DonorCentral

Starting Price

Editions & Modules

Blackbaud DonorCentral editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Salsa CRM

    Starting Price

    Editions & Modules

    Salsa CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      Blackbaud

      No answers on this topic

      EveryAction

      It suits all of our needs.
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      Usability

      Blackbaud

      No answers on this topic

      EveryAction

      You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
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      Support Rating

      Blackbaud

      I gave it a low rating because response times are slow. It does have multiple ways to reach support, but it usually takes a while before you "get in front" of the person you need to fix your issue. Also, problems seem to happen a lot, so it makes the process more frustrating.
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      EveryAction

      Their tech support is very good and I am very pleased with it. They speak in non-techie lingo for my non-techie staff just as easily as they speak techie to me (a techie). I appreciate their quick turn around in time to answer our questions and the follow up to make sure their answer(s) helped.
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      Alternatives Considered

      Blackbaud

      I do not know of any other alternatives, as I do not work in the development department. Our Development team would have sourced alternatives to settle on this one.
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      EveryAction

      I have reviewed Salsa Engage and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence.
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      Return on Investment

      Blackbaud

      • Helps development team keep a clear and concise donor relationship.
      • Accounting can forecast money coming in more accurately.
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      EveryAction

      • Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected.
      • The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility.
      • We've sold more tickets to our fundraising events with an improved event management system.
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      Screenshots

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