7 Reviews and Ratings
204 Reviews and Ratings
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Specific scenarios where Blackbaud DonorCentral is well suited are definitely in regards to our Development team. They can quickly update our constituent's memberships and keep our communications team in the loop on current member emails and those who are in need or renewals. It also helps with their development and fundraising events. They are keeping track of the highest donors and those big prospective donors for future events. Scenarios, where it is less appropriate, are definitely in my meetings department. It does not sync with our registration database for conferences, so we have to do double work verifying if they are members or not.
Raisers Edge is outstanding for storing and reporting on constituent data and communications. There are many options for creating methods of tracking by different information included and also for creating personalized tracking methods. Raisers Edge is not very well suited for an organization that also has a gift shop and visitors center. Allowing membership admission and item sales is not practical.
Has great security and privacy settings. Keeps your donor information safe.Has a direct link with donors to our information. Eliminates a lot of double work and or hitting the same donor with multiple emails.
Raiser's Edge is good in allowing detailed categorizations for donations - Funds/Campaigns/Appeals/PackagesRaiser's Edge has good query functioning and is helpful in pulling lists and segments of constituents and donationsThe variety of detail across sections (Gifts/Bios/Actions) is helpful for recording and archiving constituent information
Doesn't interface with our Aventri Registration system.Has quite a few advertised features like SKY and DAF that don't get used that much and aren't as impressive as they say that are.
Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go.Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places.
There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.
I gave it a low rating because response times are slow. It does have multiple ways to reach support, but it usually takes a while before you "get in front" of the person you need to fix your issue. Also, problems seem to happen a lot, so it makes the process more frustrating.
For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
I do not know of any other alternatives, as I do not work in the development department. Our Development team would have sourced alternatives to settle on this one.
Salesforce has a more modern feel and I felt that it was easier to perform functions beyond the basics, such as running reports for analysis, on Salesforce. But The Raisers Edge already existed at my company and given that I only needed it for basic functions and did not need much training to do those, I decided to use The Raisers Edge.
Helps development team keep a clear and concise donor relationship.Accounting can forecast money coming in more accurately.
It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.