8 Ratings
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Score 6 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Blackbaud FIMS (formerly MicroEdge)

It is a very robust system and with the various modules you can accomplish much of what is needed for traditional transaction US-based grantmaking. If you have more complicated grantmaking, deal with foreign currencies or want to have tighter alignment of finance and budget numbers, GIFTS may not meet your needs. Additionally, some of their core projects have limited accessibility in terms of various mobile devices or access from outside the organization's network.
Meridian Napoli | TrustRadius Reviewer

SmartSimple GMS360

SmartSimple is a great choice as a Grants Management solution, it is very expandable and customizable to meet organizational needs. We have been waiting to see if they can come up with a Donor Portal solution but we haven't seen one yet. It would be nice to not have to have a separate solution for that
Ann Puckett | TrustRadius Reviewer

Pros

Blackbaud FIMS (formerly MicroEdge)

  • Simple layout
  • Duplication reports
  • Lots of fields for organization-specific information
Anonymous | TrustRadius Reviewer

SmartSimple GMS360

  • We needed a system that could be flexible in how we manage different funds and it is an extremely scalable product.
  • We needed a system that was easy for our external grantees to navigate - by utilizing tabs and smart logic to make it easy for them to get around the system.
  • They have vastly improved their admin portal and it is very easy to create/edit forms, etc.
Ann Puckett | TrustRadius Reviewer

Cons

Blackbaud FIMS (formerly MicroEdge)

  • While GIFTS Classic is the most barren interfaces of all MicroEdge products, there are some simple capabilities I wish GIFTS could still perform such as better email integration from outlook to a GIFTS request, more efficient requirement reminders, and a wider use of Microsoft Office and other external product integration (GuideStar).
  • It's disappointing that you have to purchase an additional "Customizer Module" or "Budget Module" in order to access basic functions of a GMS. This seems like a basic system function that MicroEdge takes advantage of, unfortunately.
  • The online application module (IGAM) is still quite antiquated and you have to be knowledgeable of basic HTML in order to really customize your organization's online application. More flexibility and design functions would be greatly appreciated with the online application function, especially since this is a public document and represents your organization.
Margie O'Connor | TrustRadius Reviewer

SmartSimple GMS360

  • Reports - as with most systems it's not always that easy to create a report on the fly. It would be nice to make this easier for all staff to do.
  • Workflows - not easy to create a more complicated workflow, usually requires support to assist.
  • Design - hoping that they upgrade their design to a more appealing look soon.
Ann Puckett | TrustRadius Reviewer

Support Rating

Blackbaud FIMS (formerly MicroEdge)

Blackbaud FIMS (formerly MicroEdge) 8.0
Based on 2 answers
I typically receive a response to an inquiry within an hour or two, if not sooner. Most tech support people are knowledgeable about our problems, and if not, they will escalate to the proper person.
JoAnn Tiefau | TrustRadius Reviewer

SmartSimple GMS360

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud FIMS (formerly MicroEdge)

It is really a matter of priority. I can see situations where GIFTS Classic is a very strong option! Once an organization determines its priorities then it should definitely consider GIFTS to see how well it compares with mission critical functionality.
Meridian Napoli | TrustRadius Reviewer

SmartSimple GMS360

No answers on this topic

Return on Investment

Blackbaud FIMS (formerly MicroEdge)

  • Reporting was difficult on GIFTS - often we had to place data into Excel by hand since we could not create simple customized reports. This increased time spent on tasks GIFTS was supposed to streamline.
  • GIFTS did not alert us to duplicated organization records, so often it was difficult to reflect an organization's full grant history to our Board of Directors, leading to employees spending time searching through paper records to make sure all information was properly reported.
  • GIFTS created duplicate contact records, meaning it was difficult to find out which contact was related to which organization and cluttered our data. This caused decreased processing and response time to "new" contacts who turned out to be previous contacts or contacts whose information was tied to previous organizations. Even when contact information was updated for a new organization, sometimes the program would revert to the first organization contact information, several times leading to checks cashed to incorrect organizations---the very worst consequence of using GIFTS to our organization. Thankfully, the money was recovered upon the few times that error occurred, but it led to me and other employees reading through out 800+ checks before issue to make sure the correct organization was in fact being rewarded.
Anonymous | TrustRadius Reviewer

SmartSimple GMS360

  • After the initial investment - the ongoing monthly cost has been significantly less costly than our previous solution.
  • It has freed up staff time allowing us to focus more on our mission.
Ann Puckett | TrustRadius Reviewer

Pricing Details

Blackbaud FIMS (formerly MicroEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SmartSimple GMS360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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