What users are saying about
36 Ratings
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Score 8.8 out of 100
32 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Blackbaud Grantmaking

As I mentioned, cost is prohibitive for us. Because it is highly customizable, it is very powerful, but if you are looking for an intuitive, easy to use solution right "out of the box" solution because you have few staff and no IT dept. this may not be the best fit (unless they develop some lower cost / less customizable options?). That being said, we have managed to implement successfully with no IT. I completed the implementation, code the application and online reporting forms (using HTML) and use Blueprint to customize what we need, but it has been a big learning curve and an investment of time to manage the back end of the program. I will say that training new general users is pretty straight forward so their ability to search for information they need and quickly is greatly enhanced. The automatic customized reports and reminders are pretty great, and the overall integrity of our processes and data are greatly improved. Sometimes we wonder if it is overly complex and if there is a way e could "hide" more of the aspects that are not relevant to us, or that we are not using, so we can have a cleaner interface.
Krista Patterson | TrustRadius Reviewer

Salesforce for Nonprofits

I think Salesforce is great any time you want to keep track of a large number of people and how they connect to your organization. This may not be great if you always work with the same 100 people and they are easy to keep a handle on or if you just don't have time to learn a fairly complex database. In that case, you may find a simpler system more worthwhile.
Anonymous | TrustRadius Reviewer

Pros

Blackbaud Grantmaking

  • We like to create our own numbering system and Blackbaud Grantmaking allows us that flexibility. When we were having issues with items being in numerical order the tech support was amazing.
  • Creating your own forms is very important for us. We have several different donors and we have a grant application form and a report form for each one. They are easy to create as well as update and access.
  • Alternative ways to hunt for information. I can access a grant by the organization name, project name, grant number or even the name of the person who submitted the grant application. This is critical in a case where the program officer has a nickname for the grant (you can include that as well in the profile) and can't remember anything else.
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

  • Salesforce makes it simple to enter and track client data across time.
  • Salesforce for Nonprofits allows organizations to enter and track donation information with customizable options that make it easy to reconcile with internal financial data.
  • Salesforce for Nonprofits provides free resources to connect with other nonprofit/organizational professionals and learn from them; they also provide learning resources on their Trailblazer platform.
Tierra Bishop | TrustRadius Reviewer

Cons

Blackbaud Grantmaking

  • Application linking process is time consuming
  • System enhancement ideas must be submitted to a community portal and other users must take the initiative to vote on their favorite ideas instead of vendor programmers collecting received ideas and doing the work themselves.
  • Lack of conditional logic in online application
  • Communication with other Blackbaud products notably Employee Volunteering and Engagement (fka AngelPoints)
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

  • We occasionally struggle with marketing cloud. It is a very robust tool and does not always seem to work well for our needs. We are working to improve it but it is proving to be a challenging tool.
  • Chatter has worked very well for our organization as it provides a history of all that has happened in the system. We attempted to consolidate all communications in one platform (chatter) but employees are not as comfortable using the solution for everyday communications as it part of our system of record. It does work for social communication but our staff is not comfortable using it.
  • Some of the integrations that we try and do are difficult and fragile at times. There has been improvement but integrations are always a concern.
Jeff Govert | TrustRadius Reviewer

Likelihood to Renew

Blackbaud Grantmaking

Blackbaud Grantmaking 5.7
Based on 6 answers
As long as there is continued development in the product allowing us to create efficiencies, streamline operations, deliver on our reporting requirements and the usability for internal and external partners remains strong we would have no reason to look elsewhere from a systems perspective. If costs changed substantially we'd have to look at different options to meet our cost savings objectives.
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

No score
No answers yet
No answers on this topic

Usability

Blackbaud Grantmaking

Blackbaud Grantmaking 8.3
Based on 2 answers
There is room for improvement and the development of the software seem slow. As customers, we hear a lot about what's in development and promises of new features rolling out. However, it feels like those developments take a really long time to show up in they system for my day-to-day use.
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

Salesforce for Nonprofits 8.0
Based on 1 answer
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Jared Lyda | TrustRadius Reviewer

Support Rating

Blackbaud Grantmaking

Blackbaud Grantmaking 8.0
Based on 4 answers
When it was microwaves they were a lot more Hands-On assistance, but since merging they have better tracking of the issues.
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

Salesforce for Nonprofits 7.9
Based on 9 answers
Salesforce has a lot of options for support, including self-service training to go out and learn on your own. Additionally, there's an excellent community around the product to try and help out. There is a lot Salesforce can do, so having these resources is absolutely necessary when you are trying to even figure out language around your problem. There are also many consulting firms that specialize in Salesforce.
Matthew Deakyne | TrustRadius Reviewer

Implementation Rating

Blackbaud Grantmaking

Blackbaud Grantmaking 8.2
Based on 1 answer
Preparing and cleaning up your data prior to implementation, will make the process much smoother and easier. Garbage in, garbage out.
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud Grantmaking

At the time that I used GrantedGE, the product was in the development stages and there were a lot of bugs and issues with functionality. The customer service didn't have the bandwidth to quickly respond to issues. BlackBaud's customer service and history in the field are advantages
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

Salesforce for Nonprofits is much more flexible than other tools I've used in the past. You aren't limited to staying with one company's suite of products - you have the ability to build out your database / fundraising solution using best in class applications. It also has a different pricing model - it's all based on users and storage, opposed to a blanket platform fee.
Kevin Scally | TrustRadius Reviewer

Return on Investment

Blackbaud Grantmaking

  • It has increased our return on reaching our business objectives.
  • It has moved us (or started to move us) to a better place in reporting and transparency.
  • It has helped us transition from an act of corporate giving to a goal of social change.
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

  • We applied to the foundation and got free licenses for Salesforce so it was not a risky upfront financial investment for us. It has been a very helpful and useful CRM and donor management system for us.
  • Learning Salesforce is very challenging and has created a lot of frustration amongst our staff. There are not a lot of local resources in our more rural community to get assistance or training on Salesforce.
  • The HUB/community of users on Salesforce is very helpful and supportive. Whenever I pose a question I always get responses. Unfortunately, most of those people are much more advanced than I am so often, I don't understand their answers to my questions.
Courtney Osterfelt | TrustRadius Reviewer

Screenshots

Salesforce for Nonprofits

Pricing Details

Blackbaud Grantmaking

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Salesforce for Nonprofits

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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