Blackbaud NetCommunity vs. DonationMatch

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud NetCommunity
Score 5.3 out of 10
N/A
The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks. Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users: Connect in person and create memorable alumni engagement events with online alumni management system tools to help foster a personal connection between alumni…N/A
DonationMatch
Score 9.1 out of 10
N/A
DonationMatch is a turnkey social good platform streamlining how in-kind donations from companies to nonprofit fundraising events generate mutual benefit. For generous companies, the DonationMatch platform handles the most time-consuming but necessary tasks--vetting the exempt status of organizations, applicant verification, meeting criteria, creation and e-delivery of barcoded gift certificates, promotion reminding, and recordkeeping. The…N/A
Pricing
Blackbaud NetCommunityDonationMatch
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud NetCommunityDonationMatch
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Blackbaud NetCommunityDonationMatch
Top Pros
Top Cons
Best Alternatives
Blackbaud NetCommunityDonationMatch
Small Businesses
Bloomerang
Bloomerang
Score 9.3 out of 10
Bloomerang
Bloomerang
Score 9.3 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.3 out of 10
Bloomerang
Bloomerang
Score 9.3 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud NetCommunityDonationMatch
Likelihood to Recommend
2.0
(23 ratings)
9.1
(1 ratings)
Likelihood to Renew
5.6
(5 ratings)
-
(0 ratings)
Usability
8.2
(2 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(4 ratings)
-
(0 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
1.9
(3 ratings)
-
(0 ratings)
User Testimonials
Blackbaud NetCommunityDonationMatch
Likelihood to Recommend
Blackbaud
For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
Read full review
DonationMatch Inc.
It is a great tool for connecting businesses with products or services to donate with interested persons, via non-profit fundraisers, which can be selected based on values and mission. It is also an affordable way to solicit donations for non-profit fundraising events.
Read full review
Pros
Blackbaud
  • Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
  • Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
  • Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
  • Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
  • Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
Read full review
DonationMatch Inc.
  • Expands audience awareness. Directly connects me with interested persons.
  • Grows email list through participation in my donated content.
Read full review
Cons
Blackbaud
  • When we have carding attacks on our payment gateway it is always a struggle to get all the players to work together and determine how to get us back up and running. ReCAPTCHA at the highest level is not supported, for example.
  • From experience, the product has not been stable in the last couple years and all signs have been pointing towards a sunsetting of this product for years.
Read full review
DonationMatch Inc.
  • Minor detail, but when you reply to messages the subject line turns blank, and I wish it would populate as re: original message subject.
Read full review
Likelihood to Renew
Blackbaud
The only reason for this is due to the fact that we are only using the product for a specific purpose that is not directly tied to the newsletters. There are better products out there for what we are doing with grant processing. We will most likely move to a new software instead of renewing for our purposes
Read full review
DonationMatch Inc.
No answers on this topic
Usability
Blackbaud
The interface with Raiser's Edge and the many different ways our users can interact with the website are a big plus for us. Event registrations are our most popular transaction type and having this on line makes our lives much easier.
Read full review
DonationMatch Inc.
No answers on this topic
Reliability and Availability
Blackbaud
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
Read full review
DonationMatch Inc.
No answers on this topic
Performance
Blackbaud
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
Read full review
DonationMatch Inc.
No answers on this topic
Support Rating
Blackbaud
Blackbaud NetCommunity and all of the Blackbaud products have a great support system. Blackbaud NetCommunity offers support through phone calls, chats, online, and email. Their response time is very quick and the support analysts work with you to resolve issues in a very timely matter. If they do not personally know the answer they will direct you to another support analyst that will be able to assist in a resolution.
Read full review
DonationMatch Inc.
No answers on this topic
In-Person Training
Blackbaud
As expected. Courseware was a nice reference guide.
Read full review
DonationMatch Inc.
No answers on this topic
Implementation Rating
Blackbaud
I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.
Read full review
DonationMatch Inc.
No answers on this topic
Alternatives Considered
Blackbaud
We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
Read full review
DonationMatch Inc.
I've never used anything like this before. I used to do it all one non-profit at a time!
Read full review
Return on Investment
Blackbaud
  • We were able to purchase a package integrating all types of Blackbaud products which integrate.
  • We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
  • The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.
Read full review
DonationMatch Inc.
No answers on this topic
ScreenShots